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SmartBuyGlasses Reviews Summary
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Quality frames and fast answer on questions.
My frames got stuck in the customs for about 5 Days and the delay caused me trouble due to me going travelling and had planned to have received the glases Before leaving. Asked fpr compensation in any way but the answer was no.
I found the glasses i like on your website almost half price. So i was a bit hesitated there will be a problem or if it is fake. But the product is super nice. When i wrote about the process i got an answer throuly. Just the product could arrive earlier but i understand the shipping process..
Product as expected, price good, delivery a little long
After the mailing delay and email silence i finally received my new Persol's I'm happy to report that they are authentic and the prescription is perfect.
I would go with 5 stars but the email responses need to improve from SBG.
I will use them again for sure!
Dear Andrew,
We are very sorry to hear of this experiences. Problems during the shipping process unfortunately aren't within our control but rest assured, we have already arranged for a replacement shipment to be dispatched.
I can see that our support staff and service manager have already been in touch to help update your delivery details but if you have any further concerns, just let us know.
Regards,
Ben
SmartBuyGlasses
Todo bien excepto la recogida del producto ya que la 1º vez el paquete que contenÃa las lentes llegó vacio por lo que tuve que reclamar y NO HABIA NINGUN TELEFONO DE CONTACTO y entre el tiempo que tomo la investigación y la reposición tuve que esperar 1 mes mas...
Estimado Eugenio,
Lamento escuchar que recibió un paquete vacÃo. Por favor, tenga en cuenta que esto es realmente un caso bastante excepcional y, por lo tanto, requiere de una investigación con la empresa de mensajerÃa.
En cualquier caso, le agradecerÃa si es posible que nos envÃe un mensaje indicando su número de pedido y trataremos de ayudarle a solucionar este incidente lo antes posible.
Muchas gracias por su colaboración y disculpe por las molestias causadas.
Atentamente,
Pablo
I´m from Chile, I bought a half jacket 2.0 oakley sunglasses and they arrived a month later, in good conditions, everything as described.
The price is quite convenient.
Totally recommendable store.
Muy buena compra, muy buena atencion, muy recomendable.
Trouble-free delivery. My sunglasses came as per the description and in good time. The prices are competitive and the whole shopping experience was without any issue.
Would order again.
Until I receive the glasses I ordered I give them a 1. I was told on more than one occasion that they were on back order and at other times they were in process. I ordered them on Dec 2 and still don't have them on Feb 22. I received an email telling me that they were being processed in the lens lab on Feb 10 and it said they would ship in 5-7 days. Still nothing. I would think twice about ordering from them again.
I finally received my glasses on March 2. They look to be authentic with paperwork, box, case etc. The lenses are as ordered and they fit well. I never did hear from the service manager that Ben said would contact me. Not sure if I would use them again though, due to lack of communication and the length of time it took to fulfill my order.
Dear Marlit S,
I'm sorry to hear that you did not receive your order. There was unfortunately a delay in processing your prescription lenses but rest assured, our Service Manager has expedited your order and will be in touch shortly.
Regards,
Ben
SmartBuyGlasses
My order was delivered in 1 day, good price, good selection of glasses, easy to find what I needed, and they even thrown some extras in the package.
Muy bien, enviaron el producto tal cual la descripción, ningún problema.
My english is not very good, so in order to answer later Chinese feelings
ShawnSmartBayGlasses
Oliverpeoples^^
Oliverpeoples^^
Everything was good - the only weak point is, that you do not have support in Switzerland when you need to fix (install) the glasses properly. I always went to Fielmann and Visilab. Otherwise price-value is great - Delivering Time is good and the supplement gifts are nice.
Quedè muy contenta con mis lentes, tardaron en llegarme por dias feriados pero todo saliò a la perfecciòn, super recomendado y tienen precios excelentes.
Eu recomendo, meu pedido chegou no correio Brasileiro no prazo previsto, foi uma ótima experiência, a OculosWorld está de parabéns.
La logistica por parte de la empresa fue buena. El producto llego en buen estado y con todo los elementos adicionales.
Saludos.
I have been waiting for my glasses for over 1.5 months... Communication was a disaster, I am really disappointed. In the end I had to talk to the shipping company myself, just to find out that the whole delivery address was messed up by SmartBuyGlasses.
Never again!
Hi Lars W,
I'm very sorry to hear of this experience. If you could send me a private message with your Order ID, our Service Manager would be happy to check and assist.
Regards,
Ben
SmartBuyGlasses
No problem at all, the promised delivery time was fulfilled and the lenses were correct and perfectly packed.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frank,
I'm glad to see that you are happy with your order. Depending on where you are, deliveries should usually take around 3 working days to complete.
If you could send me a private message with your order information, we'd be happy to check.
Regards,
Ben
SmartBuyGlasses