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SmartBuyGlasses Reviews Summary
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Glassene deres er helt topp. Det jeg ikke er så fornøyd med er at de som lager styrkeglass hos dere ikke leser ordren de får godt nok. Litt for dumt at de får bestilling på en innfatning så tar de forgitt at det skal være grå glass i dem. Jeg bestilte brune men fikk grå. Ingen klager på deres service. God kontakt via mail
Fui taxado, e me cobraram 200 reais. Paguei 279 no oculos.
E no Brasil o Oculos custa 400 no maximo.
Não recomendo a compra.
Att,
The delivery time is a little longer than I expected. But the glasses' quality is good.
I bought 1 pair of glasses on the 17th of February and I'm still waiting to be delievered! I buy lots of things on internet and this is the 1st time that it takes so long. And I'm in Suisse not on an island in the Pacific! I am very disappointed
Worst customer service ever
Ever!
They advertise items they don't have in stock, when I called (not them) after one week from paying, they said "sorry we can't get it, it is not in stock" even talked with a supervisor "Samantha" and she even canceled a discount that I already had on another order.
Save your money and time and don't deal with this scam website.
Dear Peter,
Thank you for your feedback and I'm sorry to hear of this experience.
The discontinuation of certain models is unfortunately outside of our control, but we try to update our website to show the most up to date information. For products which are guaranteed to be available and in stock, I would suggest checking our Fast Shipping collection.
I'm afraid there was a misunderstanding regarding the discount by our support agent, as the promotion you provided simply does not exist with us. You are welcome to use any discount codes you receive on the checkout cart.
If you have any further concerns, feel free to contact our Service Manager at [email protected]
Regards,
Ben
SmartBuyGlasses
There were problems with the product supply but they worked very hard to get everything done, informing me accordingly. I am very pleased with the end result. I will definitely buy again.
I was skeptical of SmartBuyGlasses.com when I came across their site. I did some research, which included reading many of the reviews from this site, and decided to make a purchase. First the bad: The website runs slow. I accessed it on multiple computers and my phone and all had a delayed response. I selected a "fast shipping" item, but didn't receive any response for a few days. Now the good: The prices are great, the shipping was fast, the descriptions were accurate, and the prescription lens were perfect.
I was very doubtful because I had read very bad reviews. I must admit that I got my glasses after 2 weeks and in perfect conditions. Maybe they should improve communication by email.
Never dealt with this company before and was a little apprehensive ordering prescription glasses on line but was pleasantly surprised how everything turned out. Communication initially was a little slow but after that received regular updates. It took a little longer than I expected to finally get my glasses but just use to using high street Opticians with a few days turnaround. Although for the money I saved it was well worth the wait. Will definitely buy glasses from Smart Buy Glasses again.
Ho ordinato un paio di occhiali da vista Nike, chiaramente scritto consegna in 24/48 ore, sono stati consegnati dopo solo 27 giorni, con una moltitudine di scuse, nulla a togliere alla ragazza che mi ha prestato assistenza. L'unica cosa degna di 6 stelle!
Dear Alessandro,
I'm sorry to hear of this experience. Items in our Fast Shipping section are indeed shipped out within 24 hours, though we hope for your understanding that the delivery times can differ per country/region.
If you could send me a private message with your order ID, we'd be happy to check and help resolve any concerns you may have.
Regards,
Ben
SmartBuyGlasses
Very fast delivery and nice prices.
Only thing negative is that it is a little confusing that there are different sites for different countries and if you enter the site via a proxy, it is like you have different accounts, and the bonuses are separated.
Leider dauerte es eine Weile, bis ich meine Sonnenbrille erhalten habe. Ich musste nachfragen, aber der Kundenservice war sehr hilfsbereit und ich bekam deswegen sogar noch einen Rabatt. Die Sonnenbrille wurden dann auch genau so geliefert wie bestellt. Alles in allem eine wirklich gute Sache und ich werde sicher mal wieder bestellen.
I bought a pair of glasses and they were delivered promptly at a very low price, compared to what my optician would have charged! I can recommend this!
I'm very happy with the quality of my new glasses. Recommended for all customers!
It took a quite long time to receive them. That is absolutely fine if you send them all over the world, almost. But it's not ok if you don't inform me
Ero titubante perche' mi trovavo per la prima volta su un sito spagnolo ma ho dovuto ricredermi, qualita prezzo servizio e cortesia tutto eccellente
I ordered my favourite coloured contact lenses. I bought them at a very good price here and they are really punctual as to shipping the orders! Very good experience!
Ordered a pair of glasses with ultra thin lenses. They were ready below one week. Price of lenses is marvelous, speed.of the delivery and the fact that it's for free only adds to it.
Très contente, les produits sont de bonne qualité et l'envoi est rapide.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Manuela,
I'm sorry to hear of this experience. There may have been some problems in the delivery, as our express courier service requires a signature upon receipt. If you could send me a Private Message with your Order ID, we'd be happy to check and help resolve any concerns.
Regards,
Ben
SmartBuyGlasses