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SmartBuyGlasses Reviews Summary
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All good. But.
Easy to order but im not really satisfied with the delivery time and UPS.
And. My glasses felt used and was bent and "unbalanced", placing them on a flat surface made them wobble. Also I had them adjusted to my head shape, but still they are bending back to the wobbly shape. Well, the pricing was excellent :)
Nice item, responsive CS, very good!
Suggest to think about the after sales service such as adjustment of glasses.
I was a bit skeptical when I ordered from Smartbuy. I found the process super easy and pricing exceptionally great!
My sunglasses arrived in only a few days and without delivery costs. Lowest price and good customer service. I had the wrong address connected to my PayPal and they changed it inmediately so it got sent to the correct address.
I ordered a pair of glasses from them and was shipped with the only one lens polarized. I request for them to rectify and they respond with their returns policy rather than their factory error. Regardless, I follow the policy and send the items back. Two month later and I still don't have a idea when i will receive the correct set. I have requested contact details of the manager and all they do is toss you around between the customer service technicians. That is if they respond. Absolutely Pathetic. (Updated) If the comment from smartbuy glasses are to be believed and I was communicating with an actual manager than this scenario is even more dire than i thought. Site jabber can you please start with negative stars as this requires at least a -3 star rating.
Dear Wilhelm R.,
We are sorry to hear of this experience. I can see that our Service Manager is currently assisting with your replacement order, so feel free to let us know if you have any additional concerns.
Regards,
Ben
SmartBuyGlasses
Jestem bardzo zadowolona z usługi mam w przyjaznej cenie dokładnie takie oprawki jak chciałam. Nastawiłam się na długie oczekiwanie, wiedząc, że to zagraniczna firma i że załatwianie potrwa ponad miesiąc jak nie dłużej, ale poszło sprawniej niż myślałam. Potrwało ok. 3 tygodni. Produkt oryginalny, nowy, dobrze zabezpieczony. Z fakturą też nie było problemu i o dziwo jej poprawieniu, które było błyskawiczne. Obsługa rzeczywiście BADZO przyjazna dla klienta, chyba najbardziej przyjazna z jaką mi się zdarzyło zetknąć w tego rodzaju usługach. Polecam szczególnie dla cierpliwych :) ponoć jeśli okulary są na stanie przesyłka jest błyskawiczna.
Satisfied with the quality, price and service, would definitely buy from the site again.
This company is poorly run. Frames that are listed 'in stock' are often not in stock at all. I requested to cancel my order with customer service as I could receive the same frames from another site sooner. They never followed up with my request. I have received one frame a month after my order was placed. Ridiculous for 'in stock' frames. I will never use them again. SmartBuyGlasses needs to be more honest about what is in stock, deliver on customer service, be more prompt, and READ their customer emails (assuming they read English).
Dear Bill K.,
We are sorry to hear of this experience. There may have been a misunderstanding, as only products in our Fast Shipping section are currently in stock and available for immediate shipping. I can see that the items you purchased were not marked as Fast Shipping, hence the longer processing times.
Rest assured, our Service Manager will be in touch shortly to help resolve any concerns you may have.
Regards,
Ben
SmartBuyGlasses
I received the item 3 days after my order! I am satisfied with this service.
Perfect contact lens for convenient use when have to wear it over night!
It was exactly what i wanted and comfortable to use.
I received the sunglasses according to the purchasing order, but because of my mistake the model is wrong. I expected the same format of Ray Ban in brown color but not polarized. Any chance of changing?
Everything was fine, the product seems to be original and the lenses are pretty good quality. The only inconvenient was that my package arrived 2 or 3 days further then promised. Thanks!
Ate o momento não recebi o oculos ele esta parado em algum lugar e não libera nem tem contato onde eu possa ligar, espero que possam me ajudar a resolver
Estimado Maickon,
Le agradecería si es posible que nos envíe un mensaje indicando su número de pedido y trataremos de ayudarle a solucionar este incidente lo antes posible.
Muchas gracias por su colaboración y disculpe por las molestias causadas.
Atentamente,
Pablo
Very fast shipping, received product for 4 days. Excellent quality, 100 % authentic. Special thanks to Miss Bevis /Service Manager/ for her outstanding and amazing job performance!
Dear Shteryu S.,
I'm sorry to hear of this experience. There may have been a misunderstanding, as we do provide a price matching for any authorised dealer of the item you purchased.
Rest assurd, our Service Manager will be in touch shortly to assist.
Regards,
Ben
SmartBuyGlasses
Transaction was easy and straight forward. Product arrived as promised. Was happy with my purchase.
I must admit that I had my worries whether this website is trustworthy. In conclusion the results are the truth. After a relatively long period of preparation and transport I received my Ray Ban sunglasses in good order after 14 days in the Netherlands. The parcel was wrapped excellently, the glasses seem to be the original for a significant lower price than the original. As service a cleaning spray and mini screwdriver. Are attached as promised. I am happy!.
I bought a sunglass as a gift for my mom and she really loves it. I always love Gucci sunglasses which are very elegant as my expectation. Moreover, your services were so fast, be satisfied.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anton,
Thank you for your feedback.
You can be assured that all of our products are brand new and unused, as they are sourced directly from the manufacturing line. Most eyewear designs may require some adjusting prior to use as, after all, not everyone's head shapes are the same.
If you have any concerns, feel free to reach out to us at [email protected]
Regards,
Ben