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Kan varmt rekommendera denna webb butik. Prisvärd och snabb leverans
Fast shipping. My Ray-ban eyeglasses arrived within a week. I like their great customer service. They do follow up customer from time to time via email. Really recommended.
I am pleased with the glasses, they did take quite a long time to be delivered, was over 3 weeks. On arrival I was very pleased with the frame and lenses, however there is an issue with one of the screws in the arm of the frame, it is very slack and after tightening, it then slackens off again. I suspect the screw needs replacement which isnt great on a new frame! But overall satisfied.
Fast shipping, high end glasses in great packaging and additional cleaning perks. Highly recommend this website.
Five star rating covering offerred models, price, payment and delivery lead time. Will return for more!
It's that simple - you place an order and it turns up a little while later. Very clean and efficient experience. The website's memory for your last order is super helpful.
I ordered contact lenses. The only complaint I have, and this is quite petty, is that the order is delivered by courier instead of regular post. This has few advantages for me, since I order my lenses nice and early. However, it requires me to either hang around the house when the delivery is scheduled or walk to the nearest pick-up point, which is less than convenient.
Muy satisfecha con la compra de las gafas progresivas. Las lentes están reducidas y quedan fantásticas. EnvÃo rápido. Repetiré seguro.
More than just satisfied of my glasses, very good quality.
Delivery time could be reduced
Very good price and contact via mail but you have to deal with realy long shipping time. Over all good experience and I would recomend this shop.
After having purchased a pair of spectacle frames that were flagged as available for immediate despatch, the updates that followed indicated that this was not so. The communications indicated that the item ordered was in stock, not in stock, ordered, delayed, and then finally arrived. Not good.
The price was fair, the quality was excellent, but the experience was bad.
I purchased a frame from SmartBuyGlasses and the service and process were fantastic. Really professional and efficient. Highly recommend them.
The website is really well laid out, easy to use, loads of search and filter option, huge selection. But delivery took 3-4 weeks, too long for a so called local supplier.
Dear Hugh O,
I'm sorry for the long processing time of your order. For items which can be shipped out within 24 hours, I would recommend checking our Fast Shipping section.
If you could send me a private message with your Order ID, I'd be happy to look into your concerns.
Regards,
Ben
SmartBuyGlasses
Thanks for always providing prompt and accurate delivery and service! You are the best!
Very good glasses in reasonable price. Only problem i had was delivery in Finland. It took one week to get the glasses. But they came finally and quality in excellent.
Well as you know how many online shop are scams I had that feeling that
I might be throwing my hard cash to crooks, it became worse when realising
The product it's been shipped from Hong Kong, I gave up completely especially because there were no telephone number where I can inquire. When starting
To receive email regarding the process and the tracking number then I realised some happy ending is near. My order was placed on saterday, the following Friday I was parading inside the house with my new accessories
Am beyond satisfied with smartbuyglasses. Even considering another
Pair course I turn heads when ever am wearing my glasses. I am a happy lady
Ondanks toch enige scepsis een kwalitatief goede varifocale bril voor een zeer concurerende prijs gekregen. Enige puntje is dat je nog even bij een opticien langs moet om je bril af te laten stellen.
Ik ben zeer tevreden over de levering van Smart Buy Glasses.
There was a delivery problem and my Sunglasses never got to me. SBG customer care were deligent, concerned and very professional.
In a matter of days they sorted out the problem and I got my cool Ray Ban Avaitors...
Outstanding customer service! Keep it up!
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at [email protected] or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at [email protected] Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at [email protected] or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.


Dear Graeme S.,
I'm glad to hear that you are happy with the product but do apologize for the lapse in communication during your order. If you could send me a Private Message with your Order ID, we'd be happy to check and assist with any concerns.
Regards,
Ben
SmartBuyGlasses