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SmartBuyGlasses Reviews Summary
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I have just purchased 3 pairs of glasses. 1 pair of bifocals in regular glass and 1 pair in sunglass. The other pair was for my daughter in Scotland. We were very pleased with the selection and options. Once we got our glasses we where very pleased with the quality of the lenses that SmartBuy Glasses use. I chose a style of sunglasses that ended up being too big for my face and they made the exchange very easy. I will order again and my husband is now looking for his new glasses.
On ordering a new brand of lens an error took place.The order was based on a previous order (I am not a new customer). The new lenses, a box of 90, arrived within a fair amount of time, but not as multifocal lens. I contacted customer care after using 2 and discovering there was a mistake... and it appears the other 88 lenses are destined for the bin as you only accept unopened boxes returned.
Dear angela l.,
Thank you for your feedback. I'm sorry to hear that the incorrect type of lenses were chosen when ordering - if you could send us a Private Message with the Order ID, we'd be happy to check and provide some more help.
Regards,
Ben
Ich bin sehr zufrieden mit SmartBuyGlasses.
Vor allem aber mit dem Preis der wirklich sehr günstig ist.
Auch die Lieferung hat gut funktioniert.
It fits very well to my daughter. I like the color but more than that its quality.
Very much satisfied of the system: affordable, punctual, reliable.
Hope in a long term cooperation!
Dears, good morning!
I am very happy with ine purchase with the SmartBuyGlasses.
The sunglasses is very beautiful and comfortable and makes me very relaxed in the sun of Rio de Janeiro.
I have just two comments. It is as the delay of delivery. I did not know that the purchase would be international and that would come from such a distant place. I even thought it would not receive the product. But it turned out all right.
The other is that I thought I saw at the time of purchase the site, would receive a kit with some dusters and liquid for cleaning glasses. But if it is not true, all right, may have been my mistake.
What matters is that the product has arrived and I am happy with the purchase and placement of you.
Thank you for your attention and see you soon with a new purchase.
Regards,
Fernando Quinteiros
Mycket nöjd med Smart Buy Glasses kundtjänst och leveransen är snabb.
Så snygga Ray Ban solglasögon Aviator, sitter perfekt.
Det är min 4 de par solgalsögon som jag köper hos dom och har inget att klaga på, bästa tänkbara online shop.
I order online contact lenses and everything was smooth, easy and fast :)
The order arrived on time, yet, due to personal issues, I had to return the item and I got my money back after a couple of days. Everything ran smoothly and I am very satisfied with the service. If I decide to shop glasses online again, SmartBuyGlasses would be my first choice and I will definitely recommend them from now on. Thank you!
Geen probleem met bestellen en betaling, na twee weken een mail dat de lenzen een levertijd van minimaal 4 tot 6 weken hadden. Bij * zelfde lenzen besteld zonder levertijd.
Uiteindelijk lenzen van SGB toch ontvangen, wat een slechte communicatie heeft mij zeker geld gekost.
*URL removed by admin
Beste Pieter,
Onze welgemeende excuses voor dit ongemak. Als u ons een privé bericht met uw bestelnummer kunt sturen willen wij u graag helpen om deze situatie voor u op te lossen.
Met vriendelijke groet,
Ben
Excelente producto y muy buen servicio, y también buen precio... muy conforme...
I ordered a Adidas frame on SmartBuy Glasses. It take a week it arrives, every time I emailed the customerservice about the order status, they gave a quick response. My son likes the frame and it is in fashiion and good quality. A nice buy!
My products came very quickly. Shipping was very fast and i tracked all steps of shipment. Products are original
I bought 2 packs of contact lenses. One box is from a other production series. The expire date allready in 2018 indicates, that it was verxy Long on stock. The other box is exp. Date until 2021 or so.
I hope the Quality inside is right.
Dear Martin,
Thank you for your feedback.
You can be assured that as long as your contact lenses are within their best-by date and are unopened/unused, there should be no problems.
Feel free to contact us at [email protected] if you have any additional concerns.
Regards,
Ben
It was the first time of purchase.
I was relieved to able to check the status of up to shipping.
I ordered Raybans 6 days ago, credit card has been charged. I did not get any email confirmation of order. There is no phone number to call and when I call the number on my credit card statement it goes to a different company. I have sent an additional message off the website to try and cancel, only want my money back right now. Communication has been very challenging.
I have now been contacted which is good, I'll update when my money is refunded.
UPDATE, funds have been refunded. This may have all been a misunderstanding I don't know, ultimate they refunded the funds so I have adjusted my rating.
Dear Sam K.,
You can be assured that as one of the largest global online retailers for designer eyewear, yes we are real.
I can see that the Order Confirmation email was indeed sent immediately after your order was placed. Please check your SPAM folder and add us to your address book to prevent any updates from being intercepted by your email provider.
Our customer service team have already responded to your queries over Facebook and email so feel free to let us know if you have any concerns there.
Regards,
Ben
I've ordered several times and I'm very satisfied, good products and excellent service!
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Awais,
We are sorry to hear of this experience. If you could send us a private message with your Order ID, we'd be happy to check if anything went wrong and provide assistance.
Regards,
Ben