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SmartBuyGlasses Reviews Summary
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I like these Burberry sunglasses very much: beautiful and elegant. They go with everything
Smartbuyglasses web site say they had my frames in stock, but shoppers don't believe it. They just say that for everything. Fact is that my frames are delayed 5 going on 6 weeks. It doesn't take 6 weeks for them to 're-supply they're stock.
You will get nothing but BS from them as to when they might ever shp your order.
They will never give an ETA, just more we're sorry emails
I wouldn't recommend buying anything from smartbuyglasses.
I ordered a pair of sunglasses through smart buy glasses on 18/5/16 and was actually really skeptical because of all the negative reviews I had been reading. And actually thought it may be a scam. However a week later and my sunglasses are with me. So happy days.
Dear Amina,
Thank you for your feedback.
We're glad to hear that you are happy with your order. If there's anything we can do to help, don't hesitate to contact our support team at [email protected]
Regards,
Ben
Die lieferung war recht langsam und ich musste für den Zoll 28.8 CHF Zahlen.
Sehr geehrte Rudi,
Ich bedaure das sehr. Seien Sie bitte versichert, dass wir die zusätzlichen Zollgebühren gegen Zollrechnung völlig erstatten werden. Können Sie mir eine private Nachricht mit Ihrer Bestellnummer zusenden?
Mit freundlichen Grüßen
Ben
Todo perfecto. El producto es de primera
Mi experiencia ha sido muy buena, este es el segundo año que compro mis entes con ustedes y no he tenido ningun problema.
Voor de eerste keer besteld bij SmartBuyGlasses. Goede ervaring. Bril in een week binnen. Grootste voordeel stukken voordeliger dan in de winkel. Dus zeker voor herhaling vatbaar.
I received my order a bit later than I expected. At first I was not informed about the delay. But when I wrote to the company, one of the managers Rafael wrote me back with explanation and apologies. At the end I received my order in a very good shape. The product is very good as well. Thanks
Ordered 2 pairs of sunglasses. Both should be delivered in 3-5 working days. I emailed them after 10 days, one of the sunglasses wasn't on stock so it would take another 3-4 weeks, so I cancelled. The second one was supposed to come the next day. But it didn't. After emailing 3 times, with every time the same response (we don't know what happened) they told me something went wrong and I had two options: cancel my order or wait another 4 weeks. No thanks.
Dear JAE,
Thank you for your feedback and we're sorry to hear of this experience.
Only items with the Fast Shipping icon can be dispatched within 24 hours, and delivery (depending on where you are) should usually take around 3 working days. Non-Fast Shipping can unfortunately take much longer. For more information on our shipping times, feel free to check www.smartbuyglasses.com/fast-shipping
If you have any concerns in the future, just contact our Service Manager at [email protected]
Regards,
Ben
My product was retained in Argentina customs, I never did. I hope that at least your money back
Dear Alberto,
We're sorry to hear of this but hope for your understanding that local import regulations are outside of our control. Rest assured, we are able to help in reimbursing any additional costs there may be. For more information, you can check out our FAQ article at http://www.smartbuyglasses.com.ar/faq?qid=8503
Regards,
Ben
Both were ordered within the last year. The Nike lost a small screw, could not be provided and was no guarantee matter as it didn't happen within 6 months... So far for the 2 year guarantee.
The recent order concerned a Carrera, which lost it's logo within 2 weeks time. No replacement logo could be sent. Luckily I can order a new model and I was promised a full refund on the Carrera.
So 2 minor problems that can not be solved, which is disappointing. Besides that the solution for the Carrera is a rather costly one for the company itself...
Dear Ross,
Thank you for your feedback.
Acquiring spare parts is unfortunately not the core of our business, as we focus towards supplying authentic designer eyewear. Nonetheless, we are glad to see that your concerns were successfully resolved. If you have any additional concerns, feel free to let us know.
Regards,
Ben
100% recomendable, excelente producto y calidad
I bought Hugo Boss glasses with prescription lenses, arrived in less than a week. Solid quality, price was less than half the price in stores. Highly recommended.
Watch it: quick delivery is not the same as quick processing. But att all a reasonable delivery time.
First the site looked fishy but i gave it a try and received the package 2 days later from hong kong. The glasses came in literally new and untouched. All perfect and i got a free cleaning kit with special screwdriver for fastening the bridges if needed. Seriously, best place i shopped glasses. And the prices? Cant beat. Only issue they need to fix is "answering" my emails. I asked them a couple questions regarding payment and shipping and until today (3 months after) no answer! So, customer care = sucks, but, product and speed = perfect.
Service rapide et conforme à mes attentes. Bonne qualité et excellent rapport qualifié - prix.
I've ordered twice now from smartbuyglasses.com and I couldn't be happier with the servive. It is definitely cheaper, they arrived really fast ( +/- 4 days both) and the sunglasses are most definitely the same quality.
Very happy about the purchase I've made. Received quickly in a few days! I have purchased the ophtamlic lenses in my country after received the glasses. Very happy about this
Opplevde en veldig god oppfølging fra dere. Dere sendte meg mail og hørte om jeg hadde fått solbrillene jeg bestilte.
Dere hjalp meg da jeg fikk tollproblemer med posten og dere tilbakebetalte utlegg jeg hadde med forsendelsen.
Veldig trygt å handle hos dere!
I ordered glasses and received 2 weeks after exactly what I expected. Well packaged, as described, quick service, to be recommended.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ciaran,
I'm sorry to hear of this experience. Items which are not in our Fast Shipping section may experience some delays due to the suppliers and manufacturers of the brand.
I can see that our support team have already assisted in changing your order to something in stock and it is on its way to our distribution point.
If you have any further concerns, feel free to let us know.
Regards,
Ben