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SmartBuyGlasses Reviews Summary
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I have 3 month ago my ray ban gepolarizerd 157 euro bougth by this site end are fals not real, l was in ray ban shop in Belgium end them say me this glass is not real end lm felling so bed you are liar you stole my money peace of $#*! site, lm very very disappoindet with you... never never never never again, l worked for 1 week to bye this glasses. Shame THIEVESSSSSSSSSSSS.
I took a month for me to have my glasses. However, I received good assistance and clear information all the time. What I like the most is the variety of models you have to choose but in the end, it is a little more expensive than a regular purchase.
Dear Javier,
Thank you for your feedback and we hope you are enjoying your new prescription glasses.
In the future we recommend considering models marked as Fast Shipping, as these are guaranteed to be in stock and can be processed immediately. Feel free to reach out to our support team at anytime if you require any assistance.
Regards,
Ben
SmartBuyGlasses
It took little bit longer than I had expected, but it was customs problems. I always reciebed guidance and king words from Smart Buy Glasses contact in spite of my mood
Thanks for alll
The worst experience you will see in any online store.
Order# - CA*******909GV
It was really sad to waste almost 3 weeks or more ordering through SmartBuyGlasses website as my son broke his glasses and need a very quick replacement in his very first days in the university. SmartBuyGlasses had a very strange and rare validation that ordering by credit card that has a exact billing and shipping address. SmartBuyGlasses didn't state this policy on their website. All online stores like Amazon, eBay,. Etc don't ever request this validation. All people travel and make online purchase to shipping address that is different from their home billing address. SmartBuyGlasses canceled my purchase and I have to wait for refund to order through another respectful online store that dont request such odd policy. The end result I wasted 3 weeks from placing order to getting refund. SmartBuyGlasses did not state this policy on the website before ordering and they didn't even mention it during the long emails thread that went back and forth until I insisted to know the real reason why they didnt process my order.
If you want to waste your time or get your orders canceled you can use SmartBuyGlasses.
Dear Hisham,
We're very sorry to hear of this experience.
As an online retailer, the security of our customers' payments are a top priority. Certain transactions are flagged by the payment gateway as cautionary and in such cases we require further verification or re-paying through PayPal in order to process the order. We do apologise for the inconveniences caused by this security check.
If you have any additional concerns, please don't hesitate to contact our support team again and we would be happy to assist with paying through PayPal to avoid any further issues.
Regards,
Ben
SmartBuyGlasses
I bought the optical and it had some minor problem and I requested for an exchange, after I return the product, I received a email and was told that the product was out of stock, so I requested a refund together with the shipping fee which was agreed before. However, after I request the refund, there is no one to reply me. I sent more than 5 emails and wait for a few days alr. But I never get any reply. And until now I haven't gotten the money. This is such s disappointing experience. How can I trust the website and recommend this to my friends?
Dear Hui,
We're very sorry to hear of this experience. Our support team always replies within 24 hours on weekdays but there may have been a slight issue with communications.
In order for us to help check what went wrong and provide a quick resolution, could you send me a private message with your Order ID?
Regards,
Beb
SmartBuyGlasses
Really fast shipping, beautiful sunglasses in perfekt condition! I already bought 2 new pairs. Super service! I will at any time buy sunglasses there again! +++++
Bought sunglasses as a gift. They came very quickly and looked exactly as the pictures on the website, so everything was perfect.
Everything went perfect. There are so many options to choose from that it took a while to decide which to buy.
:D
A delivery-time of the better part of a month, and a not very attractive price this time. This along with an exceptionel amount of spam mails after your purchase.
First time was supreme.
Last time was last time!
Dear Jais,
We're very sorry to hear that the delivery of your order took so long. Could you send us a private message with your Order ID to help check what went wrong?
Regards,
Ben
SmartBuyGlasses
Cheaper than many other websites or stores but you get the same product. I aldready bought two pairs of sunglasses, and will return for more!
I have been pleased with the quality of the frame, they are in line with supply. I had problem with the graduation of crystals, probably my mistake by providing some graduation. It took longer than expected, although customs problems in my country. Highly recommended.
Meget billigere end butikken og varen levede op til forventningen. God info undervejs omkring levering
I got a email that said it would take 2-3 days to get and it took more then 2 weeks to get my sunglasses.
Dear Gunni,
We're so sorry to hear of this. Could you send us your Order ID via private message? Perhaps there was a misunderstanding but rest assured, our support team will be in touch to help as soon as possible.
Regards,
Ben
SmartBuyGlasses
I bought a pair of ray ban round flash lens sunglasses - and they are perfect! Easy to purchase (and find the right size), fast shipping, no defects - I'm happy with the experience
A parcel was missing! Wrote a mail to custumservice, and Got an answer in a fre hours! My glasses arrived a fre day later! Brilliant! I Will purchase my next glasses with you!
I've ordered twice from Smartbuyglasses and I'm 100% satisfied with my orders. The best price, original products, super fast delivery. I have recommended it to all my friends and each one of them who ordered from Smartbuyglasses thinks the same like me. For me there is no other place to look for sunglasses.
Cumplieron en tiempo y forma, y la calidad de los anteojos es excelente
Alles goed verlopen, fijn op tijd geleverd zoals voorzien.
Een tevreden klant!
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ludo,
Thank you for your feedback.
We guarantee that all of our products are 100% authentic. Our Ray-Ban products in particular are acquired directly from the manufacturer and brand owner, Luxottica, to ensure this.
It is very worrying to hear that you feel the product we sent was not what you expected, so please send me a private message with your Order ID and we'd be happy to assist.
Regards,
Ben
SmartBuyGlasses