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It is not made clear that it involves international shipment. I took almost two weeks.
The information on the glasses was very general, not specific enough. So i was surprised to see the actual glasses. Not happy
Binnen het beloofde aantal dagen had ik de zonnebril in huis, exact wat ik bestelde, mooie kleur en van een top merk!
I'm on a long business trip from Japan so it was very nice that I could get same products I've been usually use. Also, it was really fast!
The product I bought was delivered in time, with its original package. Before I decided to buy my glasses, I looked for lower prices and couldn't find any, it's the second time I buy in smart glasses and surely I'll do it again.
Estoy súper contenta con mis lentes súper rápido llegaron y excelente trato cualquier duda al momento me respondÃan siempre al pendiente los recomiendo 100%de hecho estoy por hacer mi próximo pedido!
Muy buenos lentes, buena calidad, buen tiempo de entrega.
Prodotto perfetto, ma spedizione un pò in ritardo.
I'd definitely recommend this website for purchasing eyewear. Should it be prescription or just a fashion accessory, you'll find very stylish reasonable lenses and frames on smartbuy glasses. Fantastic rangel great customer service
The product corresponds to the demand, glasses arrived on time in a well protected package.
I recommend this site to everyone.
Sunglasses arrived within 48 hours, well packaged and in great condition.
When I received my sunglasses, after trying them, I realize they are too big for me. So I send them back to SmartBuyGlasses and I get refund after check up by their quality service.
Recieved glasses in a timely manner however glasses case was missing. Over two months now and still waiting. I have had to chase for updates which are vague and useless at best.
Just to update. Guys have come back and sorted this out giving an extra them an extra star
I received my glasses and was delighted with the quality. I had to contact the helpline with a query and they were more then helpful.
Tutto perfetto! Tempi di spedizione, imballaggio, confezione e occhiali!
Answer: Hi Lloyd, Thanks for the question. We provide Frame Only options for those without a prescription, so you can have the lenses installed by a local optician. Eyes are precious and irreplaceable, so it is highly recommended to have an eye test at least every 2 years to be sure of your own prescription. There unfortunately isn't a way for us to determine your prescription without the actual details, so please do visit your local eye doctor for assistance with this. If you require any further help, feel free to reach out to our support team at [email protected] or 888-359-9292 Regards, Ben SmartBuyGlasses
Answer: Dear Sheela, I can assure you that we are a real website, we have been offering sunglasses, prescription glasses and contact lenses for over 10 years all around the world. As for your order, I did reply already in your other questions, however, if you need further assistance, please let me know. Sincerely, Michael
Answer: Hi Manual L, You can be assured all of our products are 100% authentic. We source them directly from the authorised distributors and manufacturers of the brands to guarantee this. We understand that our prices may seem a bit too good to be true (as Ivan K. Mentioned, high street prices can be 3x more expensive) and this is because we have close relationships with the manufacturers and don't need to maintain costly physical stores. These savings are passed on to our customers. If you have any other questions or concerns, don't hesitate to email our Service Manager at [email protected] Regards, Ben
Answer: Hello Judith, I regret to hear that you were not able to get a good response from our representative agent. Kindly provide your Order ID so I can check this further. Thank you! :)
Answer: Hi there. Have you placed your order? If yes, please provide your order ID so I can check the status. The processing time for progressive lenses is 5-7 working days (the processing time of the item is excluded if it is not in stock).
Answer: Hello there. If the item is in stock, the processing time for prescription lenses is 3-7 working days then delivery take 5-8 working days. We have shipping locations around the world and if you will order with prescription it will be shipped from our optical lab in Hong Kong. Here is the link for our in-stock items: https://www.smartbuyglasses.com/designer-eyeglasses/in-stock
Answer: Hello, I understand your concerns. Delivery and Processing time are different and are separate process. We have items which are in stock and can be shipped within 24 hours. Others have longer processing time. Please check the processing time when ordering. While for delivery, it will take about 3 to 5 working days. While some countries, it may take about 5 to 9 working days. Other countries have express shipping method, with a delivery time frame of about 1 to 3 days. All our products are authentic and comes from original brand, while others are sourced from authorized dealer of the brand.
Answer: Dear Sheela, As far as I can see, one of my colleagues already contacted you to inform about the missing PD in your order, however, if you have not received this information and you need further assistance, please let me know. Sincerely, Michael
Answer: Dear Sheela, Unfortunately, we do not have phone service in India yet, however, please note that you can contact us via email at [email protected] or via chat from our website www.smartbuyglasses.com If you need further assistance, please let me know. Sincerely, Michael
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.


Dear Inge,
We're very sorry to hear of this experience.
Only items with the Fast Shipping logo can be dispatched within 24 hours, whereas others may require up to 2 weeks to ship. Although shown on the product pages, we're sorry if this was not clear at the time of your purchase.
We'd love to help, so please send me a private message with your Order ID.
Regards,
Ben
SmartBuyGlasses