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SmartBuyGlasses Reviews Summary
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My glasses arrived on time and they are exactly as I ordered them.
Su servicio fue muy bueno pero todavía no recibí los lentes ya que están retenidos en el correo. Sería bueno que el envío lo realicen mediante dhl o similar.
Necesito los lentes y no los tengo a pesar de haberlos pagado hace ya más de un mes
El producto enviado llegó tal lo acordado y en el plazo indicado
Ordered sunglasses with strengh for our son, and they came out wrong so he refused to wear them. We checked the glasses at a real store, and they were not set up as ordered!
In addition they do not operate according to local law regarding VAT, so the glasses were more expensive than stated.
Dear Grethe,
Thank you for your feedback.
I do regret to hear that the glasses you've received for your son were not with the correct prescription lenses. If possible could you please contact us via [email protected] so we exchange your order for you and make sure you will receive the correct one.
Best regards,
John
SmartBuyGlasses
Good service. Very good price. Fast delivirey. You are the best company and I Will
Continue and order frome your company. Satisfaid coustumer
Thanks to the assistance of the customer service, my new glasses have been replaced with new corrected lens in a very kind and professional handling.
At smartbuyglasses I can almost buy 3 glasses for the same price as 1 pair in stores - where quality is equivalent. I have ordered twice and it has worked well both times. I work with supply chain solutions myself, and must say I'm impressed with the possibilities to track the status of my glasses and the accuracy of the delivery. The website is very easy and uncomplicated. So far I have nothing to complain about!
Bought glasses, and got it when i expeckted. They have a large quantity of glasses and brands to choose among. Very happy with the experience.
Ordered glasses for work. Delivered very fast, made perfect. Thinking to order sunglasses too.
Thank you!
Everything went just fine with my order, delivery time was ok.
Nice price also.
I ordered Carrera glasses twise cheaper as I found them in Moscow for example. I will deffinetly use this web site!
I´m very happy with my new glasses. Great prices and fast delivery. I saved half the money on what it would cost me to buy the same glasses in the store.
I received broken linses. It says in the description that the linses are comfortable for the eye. I could not have them I my eye for more than 10 seconds before my eyes were filed with tears and pain. Don't buy!
Dear Marko,
We're very sorry to hear of this. We offer a flexible 100 days returns policy regardless of the reason, so could you please send me a private message with your Order ID? We'd be more than happy to help.
Regards,
Ben
SmartBuyGlasses
Can I take this in swedish since I bought my sunglasses from the swedish site?
Jag ångrade mitt köp och skickade tillbaka båda paren solglasögon, helt oanvända. På hemsidan under rubriken returer står det att man måste skicka paketet signerat och detta kostade i mitt fall 140 SEK, vilket jag INTE fick tillbaka. Det enda som står är "Fraktkostnaden för din ursprungliga beställning är inte återbetalningsbar." Men den frakten var ju gratis. Inte för att 140 SEK är mycket pengar, men det är sura pengar när jag kunde skickat dem billigare med vanlig post. Jag skickade till och med kvittot på betalningen av frakten. Bilder finns.
Dear Kim,
Thank you for your feedback.
Whilst we offer a flexible 100 days returns policy, the cost for the postage to our local return points is unfortunately not covered. We understand that buying products online can be difficult and have created a 3D Try On system for you to virtually try on your favourite products before purchasing.
I can see that our customer support team have already resolved your concerns but if there is anything else we can do to help, feel free to reach out to us again.
Regards,
Ben
SmartBuyGlasses
Responsive customer service, easy ordering, and accurate manufacturing of my prescription. The quality of the off-brand glasses (plastic) I bought were okay, but a little loose, but I may have bought the wrong size. Overall great experience
Im sorry to say that I can not see with the glasses, and dont know how to return them. I like the look of the glasses.
Dear Tove,
We're sorry to hear of the problems with your glasses. Could you send us a private message with your Order ID? Alternatively, please contact our support team at [email protected] or 888-359-9292. We have a flexible 100 days return policy, which can be found at www.smartbuyglasses.com/returns
Regards,
Ben
SmartBuyGlasses
Have returned glasses a few times. One time it was the wrong colour, another time scratches and things like that. It takes too much time to return and get a new product. And its way too expencive and way too tricky to return it from Norway. When you have to pay the return cost yourself its too much trouble and money. You should offer free return and a notwegian returnadress at least.
I am very happy for my New sun glasses, they were Perfect, Excactly what I was hoping for:-)
Only one thing though, the end of the Box suddenly felt appart, and I can no longer use the Box when I do not use the glasses - not good:-(
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Estimado Lorena,
Lamento mucho escuchar que está teniendo problemas a la hora de recibir su pedido. Le pido disculpas por las molestias.
Por favor, si es posible, envíeme un mensaje privado con su número de pedido y comprobaremos inmediatamente cual es el problema.
Muchas gracias por su colaboración y disculpe por las molestias.
Atentamente,
Ben
SmartBuyGlasses