On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SmartBuyGlasses Reviews Summary
SmartBuyGlasses has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Fast and precise service with an impressive range of eyewear. I'm very satisfied with my new glasses.
Super fast delivery and fair price. Images on the Web not absolutely true re the colours of the product. Limited sizes available and limited size info.
I have purshased glasses from three diffent websites before and SmartBuyGlasses is the best experiance so far.
- Easy to use.
- The widest range of frames and options.
- Good help from the support.
- Fast delivery.
Had problems with the delivery of my contacts but Jeana from the swedish Customer Service have giving me the best service ever, im really impressed how she handle everything. So I will definitely continue shopping from you guys
I received my Ray-Ban RX5285 Highstreet-2034 and everything seems to be fine.
At first I had some doubts about the graduation sent but then I confirmed with a local optic store and everything was correct.
I also had some questions about why the glasses didn't come with the original Ray-Ban box, and the answer was that for eyeglasses they don't come with it. I couldn't find an example package for eyeglasses as you can find for sunglasses for example (in the case of Ray-Bans), so I believe in that answer and I can say I'm comfortable with the product sent.
Dear Marco,
Thank you for your feedback.
I am sorry to hear that you have received the wrong prescription in your new lenses and you had to buy a new ones. We will contact you by email and check with you how we can best resolve this matter.
Also, I would like to confirm that we guarantee all of our products are 100% authentic. Our eyewear has never been worn and comes with a 2 year warranty on manufacturing defects.
Our apologies for the inconvenience
Kind Regards
Katherine
SmartBuyGlasses
Sunglasses got lost on the post. Extremely poor service. Called more than 15 times to eventually get a refund, was told that get a refund for the calls being made but then was told "sorry we can't do that"
Dear Marta,
Thank you for your feedback and we're very sorry to hear that your delivery was not completed successfully.
Whilst we try our best to ensure all orders are dispatched in a timely manner, we unfortunately have limited control on the actual delivery and any possible problems with the courier service. Our support team have already assisted in reimbursing the cost of your order but if there is anything else we can do to help, don't hesitate to let us know.
Regards,
Ben
SmartBuyGlasses
Recently I bought frames and glasses with prescription though Chile's web page (www.visiondirecta.cl) and it was a pleasure for me, and a big surprise, to see that it was a very convenient option compared to any local store. Furthermore, they have a huge stock on frames of multiple brands, and the prescription glasses are great. Moreover, shipping took a very decent period of time to get to my country.
TRANSACCION FUE MUY FACIL, LOS DATOS DE COMPRA Y ENVIO TAMBIEN, EL PRODUCTO FUE EXACTAMENTE EL QUE ELEGI.
LO VOLVERIA A USAR
Al dÃa de la fecha, nunca me llegó mi pedido.
Estimado Luciana,
Lamento mucho escuchar que no ha recibido su pedido. Le enviare un mensaje privado para poder conseguir su número de compra y asà ayudarle a resolver el problema.
Atentamente,
Peter
SmartBuyGlasses
Fantastisc range and easy to use site. Delivery was quick and hassle free.
I am very aware of environmental effects of commerce and would have wanted to know before placing my order that the product would be sent from HongKong though.
Dear,
I bought two products, I have just come to me one and I paid both.
They appeared when buying products in stock and after paying, I warn the nonexistence of a product. Please I hope this is resolved as soon as possible
Dear Jose,
We're sorry to hear of this experience. For items guaranteed to be in stock, we recommend purchasing those marked as Fast Shipping.
Could you send me a private message with your Order ID? We'd be more than happy to help.
Regards,
Ben
SmartBuyGlasses
El cobro de envÃo no incluyó lo que tuve que pagar en mi paÃs para que me llegué el producto, los tiempos de entrega fueron demasiado largos y me terminó costando más que en un proveedor local.
Estimado Gonzalo,
Lamentamos mucho esta experiencia. Para poderlo ayudar de la mejor manera, puede por favor enviarme un mensaje privado con su número de orden?
Cordialmente,
Pablo
Glasses arrived quickly in good condition and their characteristics are the same published on the page, I had no problem. A very good buy
Wean I both first time I was thinking very good but I both ray band kid's frame and I wasn't happy. Dosent look is Ray Ban...
Dear Renata
Thank you for your feedback.
I would like to inform you that our eyewear is 100% authentic; it comes including full product packaging and a 2 year warranty on manufacturing defects. Because we guarantee that it is 100% authentic, we currently offer a 100 day return policy. Which means, if you are not 100% satisfied, you can return the product within a 100 days.
Kindly let us know if you wish to make use of this.
Best regards,
Ben
SmartBuyGlasses
I'm really happy with my contact "PureVision2". The best prices and the delivery was fast and trustful!
Thx again SmartBuyGlasses
Greetings form Belgium
EXCELENTE. MUY RAPIDO DESDE ALLI HASTA ARGENTINA.
LASTIMA QUE ACA TODAVIA NO ME ENVIAN EL PEDIDO.
LA PROXIMA COMPRA TRATARE DE ENVIARLO A OTRO PUERTO.
Using your website for the first time to buy my glasses. Couldn't be happier! There was no delay while processing my order and shipment was really snappy. Very happy with my purchase and would definetly use your website again in the future!
The first time I have ordered the glasses it was a bad experience because they asked me to send my passport information then they didn't accept it and asked me to pay by paybal.
But the second experience was so good because they sent me my frame very quickly and I love it
Je suis vraiment satisfaite de mon achat de lentilles colorées Air Optix: prix, délai de livraison, passation de commande. Tout a été parfait.
De plus, chaque commande vous donne droit à un avoir valable sur une commande ultérieure.
Que demander de plus!
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ole,
Thank you very much for your comments.
I'm very glad to hear you are happy with our delivery services and the prices we offer.
Also, I would like to inform you that we offer the sizes available directly with the brands and the principal photos are provided by the manufacturer. However, I sincerely apologize for the inconvenience regarding this matter and for your future purchases, we recommend you to use our 360° view, it will show you the model in different angles.
We are looking forward to welcoming you again at SmartBuyGlasses
Kind Regards
Katherine
SmartBuyGlasses