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SmartBuyGlasses Reviews Summary
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Have my doubts at first but once my purchase arrived i think i will make a second purchase with you guys
Easy, fast and delivered quickly to Dublin, Ireland. Can't complain at all on the service, which was excellent.
I ordered contact lenses - and they came perfectly packed and as ordered.
Very happy with det delivery time, the product and the price.
I found the site very helpful and the products came very quickly! Thank you #smartbuyglasses!
J'ai été très satisfaite de mon achat chez smart buy glasses. Le service client est rapide et très disponible, toutes mes requêtes ont été réglées dès le lendemain.
Competitors pay the return costs by exchange of goods. SmartBuyGlasses is not good enough! This cost I had to pay myself and I`ve waited six weeks to get new glasses. (Still not received). My next purchase will be at supplier with free Exchange Policy.
The product that I ordered is very nice. Something went wrong with the customer service in Italy but it was solved very quickly after I sent an email to SmartBuyGlasses. I will recommend this site to everyone.
In response to Smartbuy response below (I'll send a separate one in private message too):
I'm responding here because you seem to suggest that my not being around to pick up delivery was the problem. The point is that 1) you guys said it had been sent when it hadn't, 2) even if was being couriered by BICYCLE if shouldn't have taken 3 weeks for it to be delivered 3) there was zero update on eta at any stage, 4) I'm still waiting for my refund.
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This has been one of the worst online shopping experiences I've had in the past couple of years. Day after I ordered i got an email to say they had been sent. Tracking online showed that they were still waiting to be picked up by courier! 3 weeks after ordering I was already halfway through my vacation when the glasses arrived (and I wasn't home to collect them). Customer service chap was very polite but completely useless in terms of getting me my glasses. He even suggested that it was up to ME to contact courier company and advise them that I no longer wanted the glasses and to please return them. And I've been waiting since 11 August for return payment. I will update this review once I have received payment.
Dear Eithne,
We're very sorry to hear of this experience.
In order for a timely delivery, we ship with express couriers which require a signature upon delivery. It is unfortunate that there was nobody available to receive your parcel.
If you could send us a private message with your Order ID, we'd be happy to check what went wrong and assist.
Regards,
Ben
SmartBuyGlasses
I bought glasses and received only a frame. I returned this worthless product and despite several inquires I never received a refund.
Dear Ka W.
We're so sorry to hear of this experience. Our accounting team have confirmed that the refund to your account was completed on the 10th August - rest assured our support team will be in touch shortly to assist in providing the details.
Regards,
Ben
SmartBuyGlasses
Hola! Hace mas o menos 2 meses tuve la oportunidad de comprar mi armazón con ustedes y ha sido una excelente experiencia ya que era mi primera vez comprando de esta manera. El servicio de atención a cliente es excelente y da la información necesaria y veraz y asà tiene uno la certeza de que recibirás el producto.
Recomiendo ampliamente comprar aquà y yo por supuesto que lo seguiré haciendo.
Muchas Gracias! :D
Having never bought glasses online before, I was sceptical of how it would work out. However I was delighted when i received my new glasses. Great service and delighted with the savings
Service was really good. My buy was sent immediately. When I needed some support, I´d requested it and I received clear instructions, in a very kind way.
My first buying experience was not good, I bought a pair of sunglasses that were not available. They took their time to tell me and their time to re-imburse.
This time around (second purchase) I had no problems.
Hi Juan,
Thank you for taking the time to give us your feedback.
We're sorry to hear that the first order was not as smooth as expected but are glad to see that the second went perfectly.
If you have any concerns in the future, just give our support team an email or call and we''d be happy to help out.
Regards,
Ben
SmartBuyGlasses
I had received my Jackie Ohh's by Rayban with slight damage. After some e-mails i could exchange them for new ones. It took a bit longer to receive them but I am over the moon with my sunglasses and the service was wonderful!
Good price and good service, it was an amazing experience.
Ik heb bij smartglass een rayban besteld. Het duurde even omdat er wat mis was gegaan tijdens het transport. Na contact met hun gehad te hebben was de levering er na twee dagen. De bril is stukken goedkoper dan dat ik in Nederland een bril zou kopen. Zeker de moeite waard. Ben zeer tevreden.
From the business
Since 2006, SmartBuyGlasses has been a market leader in the online designer eyewear industry. With the biggest selection of designer sunglasses, glasses, and contact lenses, SmartBuyGlasses has delivered eyewear to thousands of satisfied customers.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kenneth,
Thank you for your feedback after trying our returns policy. It is very odd that you still have not received the new item even after 6 weeks - could you send us a Private Message with your Order ID and I'd be happy to check on the hold up.
Regards,
Ben
SmartBuyGlasses