On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Smallwoods is a family-owned company based in East Texas, specializing in affordable, custom wall art and home décor. Founded in 2012 by Josh Smallwood, the brand was built on the values of family, resilience, and community. What began as a small framing business has grown into a thriving operation offering a wide range of personalized products — including custom frames, framed wrapped canvases, wrapped canvases, hanging canvases, wood prints, and apparel.
Smallwoods Reviews Summary
Smallwoods has a rating of 4.4 stars from 1,577 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Smallwoods most frequently mention customer service, great quality and new print. Smallwoods ranks 13th among Home Decor sites.
We monitor reviews for authenticity
I spent a good amount of money on these frames and unfortunately the black frames very obviously show unfinished wood and have noticeable gaps in them. I reached out to see about getting them replaced and they acknowledged that this happens sometimes but refused to refund or replace them. I got the large frames so it's super obvious and there is no way I'm hanging them in my house like that. So basically a complete waste of money.
Anthony was super quick to reply. Need to wait to receive our entire order to see how we can resolve our issue. Question on how do we frame these? I thought I was ordering wrapped canvas and I misunderstood what I ordered.
Our return business says it all! Smallwoods is both prompt and professional! Shipping is awesome… simply the best! My daughters use your services and products, too! Thank you!
I had a dock jumping picture of my six grandchildren at our lake house. With help from my daughter, we ordered a large print/frame. It turned out beautifully! Great colors and detail!
I had a wonderful experience with this photo company! Their customer service was warm, responsive, and went above and beyond to make sure everything was perfect. The finished product is absolutely beautiful — high quality and exactly what I envisioned. I couldn't be happier and will definitely be returning for future photos!
I ordered acrylic 13x13 pictures and received what looks like styrofoam pictures with very poor quality.
I had picture I needed to be sure it fit and was not cutting out any of my grandkids and Anthony emailed me and fixed it within minutes! Smallwoods does amazing work!
Easy to design, quick shipping, beautiful product in my home! Ordering online was somewhat tricky because I was ordering multiple and it kept taking me to checkout when I wasn't finished, but it really wasn't bad!
FedEx damaged my package but Smallbox fixed the issue within an hour and is shipping a new replacement soon! Thanks
Perfectly as advertised and fast shipping. Excellent customer service reps helped with questions.
FedEx left my package in the rain, resulting in warped canvases, and water damaged frames. Small Wood sent out a replacement order immediately, before they even contacted FedEx to file a complaint.
We had a great experience. Customer service was fast to respond and very helpful.
This was my second order with Smallwoods and I have been extremely pleased both times. The photos come out beautifully and I've received my orders in about a week each time. I definitely recommend them and will continue to use them for my future needs.
Super quick turn around, clarity is always good, canvas wrapped or framed are my favorites.
We ordered our wedding pictures and let me just tell you how absolutely gorgeous they are. The quality is unmatched, the shipping was fast and on time and the actual product was just perfect. They are 100% worth the price you pay for them. Such beautiful work and I am not wait to purchase more. 10/10
I love the frames and the pictures that were created by Smallwood. It was a perfect addition.
Prints are all beautiful. One had a slight issue with the photo when processed on the website, this was rectified quickly by customer service. Great experience. Will order again.
Photos are absolutely beautiful, great quality. However, there wasn't any plastic or protection around them in the box. If the outer cardboard had gotten wet at all, the photos would've been ruined. I'm glad I was home to receive the delivery promptly.
The product was amazing, arrived as scheduled in perfect condition.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members