Sleep NumberReviews 195

Like the bed but their customer service is practically non- existent! Will never buy another. Oh, and if you purchase an adjustable bed frame - they do not make them and will not give you your money back if you are not happy!

Was delivered and installed with a cracked/broken rail. After calling over and over and over and emailing pictures, they do nothing to resolve the issue. We like the bed but for 8,000.00 you would think they would fix such a minor thing! But, they just don't care. I would NEVER recommend them to anyone!

Uncomfortable for me at any firmness level but my wife liked it. Reasonable service. Ended up returning it and will try something else instead.

Hello, to start I can tell that for the customer services Sleep number invest a lot of money, no complains about, but for the quality of the bed, not so sure!
Our bed was delivery in Feb/2023 and at that time the crib of my daughter, 7 months, was at our bedroom so I was sleeping in another room and my wife used the Sleep Number mattress alone, so far so good. We had complains about some noises and they sent the technician 1 or 2 times to try to fix and isn't fixed yet.
After few months we moved our daughter to her room and I started to use the mattress, this was the point that we notice that the mattress have several problems, like when any of us move during the night, all the mattress shakes just to compare the old mattress that costed less than half of the price is much better than Sleep number at this point! The noise continue, when we move or sit at the bed we can hear the noise.
With this problems I talked with my wife and we decided to return the mattress because worked just to sleep alone, and this was my BIG problem, when I called they said that the time to return passed in few days, if I remember was just a week and they will not accept the returns and they should send the technician again to change some items, again, the technician come, change some items and notice that the plataform under the mattress was the problem and they will schedule to change, it's scheduled for Sep 04 and for the noise complain it's the 3 or 4 time that they will come to try to fix.
For the return, look like I had 1 week gap to return and now my only way to fix this will be to try to sell this bed cheap to buy a better mattress, because the problem with the quality when my wife or I moved during the night will not be fixed, the mattress shakes, and we are not a fat couple, I can't imagine how work with heavier person.
I had my problems and my big complain is about the quality, it's not a cheap mattress so should have a better quality for noise and shaking problems.

Customer representatives are terrible in this company and the store sells associates are not honest with customers. We bought a pillow online and it want comfortable so I brought back to the store. The guys told me I could exchange it to a different one and then he told me i can only exchange it once without telling me if I do that, I woouldnt be able to return it. However, the pillow again is so uncomfortable and I called customer service and tried to return it. All they said was you did exchange already. It's only return or exchange once. That's not what is told in store. The manager did not even want to work with me when I asked if I could speak with the manager. Horrible customer service and greedy company.

We walk into a sleep number store and was quickly greeted by a friendly salesman. He gave us the five star treatment. He had us lay on every bed finishing with the flag star unit with the 6k speaker system with the overhead tv saying why this bed is the best in the world.
After the presentation, he said if you buy today, we will throw in etc, etc, etc. ( high pressure sales) We were reluctant, but the salesman told us he had one for years and they never break and some other sales person backed them up with the same statement. We decided to go with the I8.
Then we were handed a contract to sign, and this where we made our mistake. The salesman quickly told us what the contract had to say, point out that he had some more customers if the store, and "don't worry about it, sleep number backs up their product" ( complete lie)
Once we got it home, we at first thought it was cool because of the features.
In about 11 months, my wife's side kept deflating. After many calls we quickly found out that when this thing, that NEVER breaks does break, and even before we got it payed off. Most importantly, you have to come out of pocket for both the parts and labor for their "warranty".
Bottom line, we bought a glorified air mattress. Not even close to being worth it. My advise DON'T BUY!

Horrible customer service. The customer service team consistently gives out wrong information and then passes the buck rudely to the next.

We were so excited about our sleep number bed, until we tried the heat setting. It was so loud, like sleeping on a garbage truck. If my husband came to bed later than me & turned on the heat I woke up.
We gave it 3 weeks then called for a return. We were told that they could put in for a free repair. At $11,000 for a mattress it should not have needed to be repaired from the start.

Now Sleep Number is billing us $300 for the return pick up!

Get a regular mattress without all the hype & a comfy comforter, you'll be much happier.

I bought a pillow from Sleep Number and a comforter from another company. Neither worked out for me, and I returned both. I made a mistake - they were both UPS returns and in the chaos of moving apartments, I swapped the labels and sent the returns to the wrong place. The Company Store immediately sent me back my pillow from Sleep Number, but when I called Sleep Number to alert them that I had sent them the wrong thing, they said that returns that aren't theirs are just discarded. I even spoke to a supervisor and that is their policy - no work around. Both reps I spoke to at Sleep Number said they had NEVER heard of such a thing happening and made me feel pretty bad - I CANNOT be the only person who has ever sent a package to the wrong address. I fully acknowledged my mistake and I just wanted my item back, but they won't do it. So I am going to be out over $125 dollars as I can't get my money back from the The Company Store if I don't have the comforter to return.

I cannot believe a well-known and successful company like The Sleep Number business would not try to do all they could to help out a customer. I would never order from them again and I would never recommend them to anyone.

Sleep Number corporation has deceptive sales policies. First, every employee shares their sleep number, but not all employees actually own a bed. Second, the sales person said the base would fit within my bed frame. It did not. Third, they tell you that you can return the mattress, sheets, pillows, etc. However, they don't tell you that they will not refund the base of the bed. The base cost me $1600 and they refused to reimburse me. Fourth, the customer service phone number will take your complaint but they do not follow up with you. Finally, the product itself gave faulty HRV readings. Terrible product. Worse customer service. Complete ripoff

We purchased a sleep number bed on June 1,2023. It was not delivered until 6/26 (which we knew). When they delivered it, the delivery guys damaged our brand new $2000 dresser. The gentleman was so kind and apologized and gave us instructions on contacting Sleep Number to file a claim. We since have contacted Sleep Number multiple times and not once have had a call or email returned. The customer service reps pass on the information for the "Damage Claims" department and it's up to them to contact us. Very frustrating when you buy a $6000 mattress, and they apparently have no reps working in that department. SHAME on SLEEP NUMBER. DO BETTER!

Best mattress in the world and customer service is outstanding evry bed in my hase has one and one at the beach.

I see only blacks in your commercials! Since they're only 13% of the population, this must be your target consumer! I don't see any whites using your beds so I'll not purchase your product! I'll make sure to tell all my friends and family neighbors and coworkers that you're a black only company! You made a bad decision!

We paid the enormous price for the Sleep Number 360 bed. Almost $8,000, A huge factor in this tough decision was based on a 15 year warranty. Too bad we didn't read the details of the warranty. Basically it is a 1 year warranty and even that has a ton of exclusions of items you would assume are covered as they are basic items.

A really expensive lesson. Shame on me. Don't make the same mistake!

We had a select comfort 20 years ago it was wonderful... After quite a few years decided to go back and try another we bought the I 8 with the head and foot Adjusting base. My wife and I could never find a good comfort level in the new bed actually started hurting my back then the Bay started moving on its own it's connected to the Internet through an app there was some kind of problem... That's when the real trouble started 1st call to customer service was extremely creepy they were able to tell us who was in the bed when and what we were doing yes the app tracks everything that happens in the bed very scary and creepy... Customer service refused to return the bed until at least 30 days... So we spent 2 weeks in a back bedroom sleeping on another bed which was at least not hurting us... When they came to pick up the mattress we found out that the base was not refundable or returnable even though the base was defective the men working on the bed showed us where the wiring had been crushed in manufacturing... They reported it to their supervisor but still no one would refund or repair the base which consequently does a snow good without the select comfort mattress... Furthermore that a delivery person who was actually very good told us they're happy to take the mattresses back because they refurbish them and sell them as new... 3 months later we're still fighting over the base trying to get it repaired or returned the company is completely uncooperative the customer service will lie to you tell you anything to just get you off the phone terrible company terrible people except the pick up in delivery people who have to deal with all the upset customers they are wonderful courteous and kind... So our experience with the company was terrible the bed was not good but the company was worse...

CuWe have a 12 year old Sleep Number bed, so when it finally got uncomfortable, I figured that was old enough and we'd need a replacement. I went into the SleepNumber North Park (Charlotte, NC) store here. But when I explained the issue, the saleswoman (Darcy) told me I probably didn't need a new bed--to my astonishment. You don't see salespeople turning down sales usually. She set me up with Customer Service, where I first talked to a fabulous rep, Nique, who walked me through problem solving, and then on how to test the air bladder: 47 minutes going through everything on the bed, including finding the (very old) sales receipt. We passed the air bladder test, and another rep, Nadia, fixed us up with replacement foam at discount. These people saved us at least $3000 - on a 12 year old bed that will now be like new. Amazing customer service - best I've experienced in years.

If you don't like the mattress you will have $500 wrapped up in it by the time you send it back! Forewarning to check every single detail on the contract! There is NO 100 night "free" trial, they leave it the free and use phrases like "WORRY FREE". It is $249 to have it delivered and $249 to pick it up! Sleep Number is an incredibly shady company to do business with and I will be letting everyone know about the $500 trial if you don't like the bed!

Sleep Number engages in deceptive practices to mislead you into thinking that their 100-day trial applies to your entire purchase. While shopping they repeatedly circle back to the 100-day trial. They rush you into signing the purchase agreement. They believe so little in their product that they want to make money off their delivery/pickup fees and bases, because the mattresses have a high return rate. My purchase was made in Arcadia on April 2. Delivery April 29. From day 1 the mattress was uncomfortable, resulting in me getting no sleep. It wasn't until I researched how to return that I saw all the posts about the adjustable bases being a final sale. I relied on the salesperson's representation and failed to do my due diligence. I am writing this post so that others might be aware before committing to a final purchase.

Sleep number beds are Glorified Air Mattress and there FREE in home trial will cost a LOT OF MONEY.! They charged us a 250.00 delivered and 250.00 pickup fee!