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SKYLUX Travel

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.

At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.

To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.

Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...


skyluxtravel.com
Wilmington, DE, United States
How would you rate SKYLUX Travel?
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SKYLUX Travel Reviews Summary

SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.

service
322
shipping
27
quality
1,480
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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Cobain was awesome to work with
March 29, 2024

Very quick and thorough in getting me pricing to Venice and back home from Rome.

Date of experience: March 19, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

Arizona
1 review
0 helpful votes
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Great service
March 29, 2024

Maynard gave us great service and found a good price for our overseas flights. I would highly recommend him and we will plan to use him again in the future. Rick

Date of experience: March 19, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for sharing your satisfaction towards our agent. He is looking forward to assist you when you will require his help.

Florida
1 review
0 helpful votes
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Yearly Trip to Spain
March 29, 2024

Axel was awesome and handled all my questions and concerns

Date of experience: March 19, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear John, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.

Colorado
2 reviews
0 helpful votes
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Forbes helped evaluate and choose flights to Italy

Date of experience: March 18, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your feedback! We're thrilled to hear that you had a superb experience with Forbes. It's wonderful to know that Forbes was able to assist you in evaluating and choosing flights to Italy.

Georgia
1 review
0 helpful votes
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Very helpful agent
March 28, 2024

Agent was very helpful and worked hard to find me the best route at best price

Date of experience: March 18, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your positive feedback! We're delighted to hear that our agent was able to assist you effectively in finding the best route at the best price.

Florida
1 review
0 helpful votes
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First time using your company
March 28, 2024

Manu was very helpful in booking my reservation to Tokyo wanted to add a hotel
But disappointed with the agent
He just suggested one hotel that was not in the area I wanted I gave up and booked my oun hotel

Date of experience: March 18, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for your feedback. We are happy that Manu is part of our team and provided you with such a good experience.

Texas
1 review
0 helpful votes
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Harry was super detail oriented. Reachable for questions and squired us through our options to trip finalization. Fantastic= Harry and Skylux!

Date of experience: March 17, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are glad Harry has helped you with your trip and the services provided are appreciated.

Louisiana
1 review
0 helpful votes
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Great customer service
March 27, 2024

Florian was patient with us and did a great job putting together our itinerary

Date of experience: March 17, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!

Wisconsin
1 review
0 helpful votes
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Walker was able to find us 2 business class tickets on the airline we wanted to fly on, at a reasonable price considering it is a top class airline. He was thorough, considerate, informative, and a pleasure to work with.

Date of experience: March 17, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We're delighted to hear about your positive experience with Walker! Providing our customers with top-notch service and finding the best travel options tailored to their preferences is always our goal.

Puerto Rico
1 review
0 helpful votes
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2 thumbs up
March 26, 2024

Austin was tremendously responsive and secured a great Europe business class fare for me.

Date of experience: March 16, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for the wonderful review! Our agents always try their best.

Virginia
1 review
0 helpful votes
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Good service!
March 26, 2024

Quick and easy in spite of credit card system being down at time of the transaction!

Date of experience: March 16, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for the excellent review! We wish you safe travels.

New Jersey
1 review
0 helpful votes
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Great Service
March 26, 2024

Stan from SKYLUX Travel searched and found great business class tickets at an exceptional price. He filled all our requests in a amazingly short time. I will never use another agency or agent. I highly recommend Stan and SKYLUX.

Date of experience: March 16, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Stan would be so pleased to hear about your wonderful impression on him! Thank you so very much for being our Customer! We highly appreciate your time and cooperation and all the recommendations you will give to the people to book with ASAP!

California
1 review
0 helpful votes
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Very pleased with service
March 25, 2024

Scott was very knowledgeable and helpful. He made securing our tickets easy. Many thanks to Scott!

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We love hearing from you! Thank you for leaving feedback for us!

Nevada
1 review
0 helpful votes
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A NEW EXPERIENCE
March 25, 2024

In today's world it can be difficult to try a new agency. It also can turn out a wonderful experience, and that was our experience with Keanu. A complex multi city trip to Croatia, Keanu not only made the arrangements easy, but also a great price.
Thanks for making our first experience with Skylux a good experience
Frank and Kathleen Baker

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Keanu is our asset and we are so grateful for his ability to make our customers happy and satisfied! Thank you very much for taking your time to leave us a great review of our services! We appreciate your cooperation a lot!

Colorado
1 review
0 helpful votes
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The travel charge not mention
March 25, 2024

The agent did listen to me carefully friendly. And select the right freight for me

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Linda, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.

California
2 reviews
0 helpful votes
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Working with Precious was a genuine pleasure. My wife and I have a lengthy travel itinerary taking us around the world and staying in Asia, the Middle East, and Europe before returning to Los Angeles. Precious worked diligently over several days to get us the best fares and to accommodate my wife's desire to make part of her trip in Business class and the rest in Economy. We were in touch over a period of days to make clarifications and itinerary changes. Precious was knowledgeable, very personable, patient and dependable. She provided a wonderful ticket reservation experience. My wife and I travel quite a bit. I have used other agencies for many years to book our flights as I like to talk to a real person when making reservations rather than a website where it is difficult to get anyone on the phone if a problem develops, but my experience with Precious has moved me to make all my future bookings with SkyLux, and hopefully with Precious again.

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Allan, Thank you for sharing your positive feedback with us. We are grateful for the opportunity to assist you with your travel needs, and we look forward to continuing to provide excellent service in the future.

Oregon
1 review
0 helpful votes
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Excellent!
March 25, 2024
Updated review

We have used the service for two trips. Jerry helped us both times and did an excellent job!
Strongly recommend!

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Dave, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.


Success
February 8, 2023
Previous review

Jerry is professional, prompt, and came up with good suggestions.

Date of experience: February 8, 2023
Colorado
1 review
1 helpful vote
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Very poor responses
March 25, 2024

I tried to buy two or three different fares (put in my card information and everything) and then they told me the fares were gone and they started giving me new ones with the wrong dates, etc.

Then they stopped responding all the way around and wouldn't try to requote for me. Wasted days of my time for no flights!

Date of experience: March 15, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Dear Customer,

Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 296913

Thank you in advance.

Florida
1 review
0 helpful votes
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Dr. CHARLES PHILLIPS
March 24, 2024

Great customer service. Address questions in a timely and professional manner.

Date of experience: March 14, 2024
Herman B. — SKYLUX Travel Rep
over a year old

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

California
1 review
0 helpful votes
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Great service
March 24, 2024

Saved me a lot of time researching flights! It was easy- all I had to do is provide dates, locations and class

Date of experience: March 14, 2024
Herman B. — SKYLUX Travel Rep
over a year old

Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.