On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...
SKYLUX Travel Reviews Summary
SKYLUX Travel has a rating of 4.8 stars from 3,033 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.
We monitor reviews for authenticity
Saul was helpful, pleasant and worked to get the right flight and price.
We could not find reasonably priced business class to Scotland but did find good Premium economy seats. Agent was very helpful and easy to work with.
Dear William, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
It was a better deal than Expedia or Kayak! I felt I got very personalized care by Glen the agent I spoke to on the phone.
Dear YVONNE, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.
Maverick was very patient and great to work with, also helped 3 more of my clients!
Thank you for the great review! Safe travels.
The agent (Kris) was very professional and helpfful. He checked out all the options I suggested in a very timely manner and found great fares.
Dear Morty, We value your positive feedback on the service delivered by our representative. Your decision to entrust us with your travel requirements is truly appreciated, and we eagerly anticipate the chance to assist you once more in the future.
My travel agent Winsor was fantastic! I highly reccomend him if you are booking travel.
Dear Christine, Thank you for sharing your positive feedback about our agent. We are very pleased to hear that you are satisfied with the service provided.
Worked with Otto and purchased two business class tickets.
We put in the work to keep you and all of our clients happy. We hope to see you again!
Dear Luz, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Summer was very friendly and helpful. She responded promptly to all of my questions.
We are glad Summer has helped you with your trip and the services provided are appreciated.
Once again, Alexander J gave us a great service that met all our needs.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Great service and follow up after to make sure we were satisfied
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I knew what I wanted but Alonso helped me find better connections and a very good price for a comfortable travel. Everything was done quickly, efficiently and very kindly.
We are glad Alonso has helped you with your trip and the services provided are appreciated.
I have not received my ticket's. I've been told I should have them two days ago. I have no tickets
Thank you for choosing Skylux Travel for your recent purchase. We sincerely apologize for any inconvenience you may have experienced. To address and resolve the issue efficiently, we kindly request that you contact our dedicated customer support team at [email protected]. Your satisfaction is of utmost importance to us, and we are committed to ensuring a prompt and satisfactory resolution. Thank you for your understanding and cooperation.
Was able to get the flights I wanted and saved money by using skylux travel. Agent was very professional and took the necessary time to offer and explain various options
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Dear Rupa, We appreciate your feedback and are thrilled to hear about the positive experience you had with our team member. Thank you for choosing us, and we look forward to serving you again.
I had a very nice experience working with Ranger, (I have bought with him for years), but now will see how good the insurance is, as I had to cancel the trip due to contract changes with work
Dear Robert, Thank you for sharing your positive feedback about our agent. We are delighted to hear about your satisfaction with the service provided.
Saved $800 using sky lux over direct booking with airline
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
Only complaint is your website doesn't work well with iPad. Very good pricing, capable and pleasant agent.
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your positive impression on us!
Normally, I fly with the least expensive airline to Thailand. But as I get older, I find that economy is getting more and more difficult to use. I am willing to pay more for a more comfortable seat but I can't afford First Class. Skylux helped me find a better upgraded seat at affordable price. You will pay more but the cost is reasonable and the Skylux agent, Ignacio, was extremely knowledgeable and found the best deal for me. It was almost like he could read my mind. He was a great listener. Really took care of my needs.
Dear Bob, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we're committed to constant improvement of our services.
We booked two tickets Denver to Atlanta, four tickets Atlanta to JFK and four business class tickets JFK to London. Months later Jet Blue changed the domestic flights to JFK to 4.5 hours earlier, making it impossible for our daughter and her husband to use those two tickets. We called Saul/Sal, and he stated to us MULTIPLE times that if they did not use the connecting tickets to JFK they would not be allowed to board the international flight. We were incredulous and pressed him. But he was adamant and insisted this was JetBlue policy. We, of course, called JetBlue and they told us that this was not the case and even if domestic flights are not used, any passenger can still use the international portion. So Saul or Sal just flat LIED. Based on this experience I would NOT recommend Skylux.
Dear Joanie S,
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:295481
Please email this ID at [email protected]
With your booking confirmation number, and we will get in touch with you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Agency Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so glad when we see that our customers are happy with the agent's assistance! Many thanks for sharing your positive impression on our services!