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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Very good, quick and reliable. Quick replies to emails.
My orders were given full store credit, with help from the start to the finish.
Great support, 5/5.
Thank you Andrea :)
Paid for priority shipping, received within 2 days only to find it was too big. The team at show po sorted this super quickly, fast response to my email telling them my situation, they soon sorted a return and store credit so I could purchase another size!
Would absolutely recommend to anyone
Super happy and will be returning for more!
Hey Ash, thanks for providing us with your feedback. We're thrilled you loved the dress, and that the team could help get you your perfect size in no time! Can't wait to see you shop Showpo again soon! Kindest, Showpo
Recently experienced great customer service from Customer Happiness Officer Andrea.
I had purchased the wrong size dress and was worried I might miss out on purchasing the correct size dress (dress is for my baby shower) while waiting for the dress to be received back in the warehouse and processed as a store credit.
Andrea offered the option for me to send through proof of sending the item off through the post office and fast tracked the store credit so I was able to by the correct size straight away.
Very happy with the solution/ outcome :) thank you
Hey Emma, thanks so much for taking the time to leave your feedback on your experience! We're so glad you loved chatting with Andrea from our amazing Customer Happiness team, who was able to help you get the dress you loved in time for your baby shower! We love being able to go above and beyond for our customers! Hope you felt beautiful wearing Showpo on such a special day. Kindest, Showpo
I've ordered from here a few times and the service has always been awesome! True to size, easy to exchange if need be and the quality is fantastic! Delivery is fast too :) customer service are amazing also!
Thank you so much
Hey Chloe, thanks so much for your feedback, we're so glad to hear you love everything about shopping with Showpo! We work hard to bring you incredible styles, super quick delivery, and amazing customer service, so we're thrilled you love all this about us! Kindest, Showpo
I have been searching for a Rolla's denim skirt for ages, and I finally found it in Australia! Love the skirt - great quality and perfect fit. I usually take a US 8, which is Aussie 12. At first I was a little confused with the sizing, but customer service was amazing assisting with my exchange/return.
Hey Janet, Thanks heaps for your review, we're so glad to hear you love some of the amazing brands we stock and our helpful customer service! Hope to see you shop with us again soon! Kindest, Showpo
Showpo restocked a dress I'd been asking about for ages! I was so happy when it finally arrived today. Customer service always responded so quickly and you can sense that they genuinely care. Ask them if you need help. Thank you so much Showpo.
Hey Bethany, thanks so much for your review! We're so glad we were able to get the dress back in stock and you finally received it today! We work really hard to provide amazing products, and our Customer Happiness team is available 24/7 to make shopping with us as fun and easy as possible! We're so glad to love this about us, and can't wait to make your next shop with us just as great! Kindest, Showpo
Agent I dealt with was very helpful and sorted my query out very quickly would recommend Showpo for this reason
Hey Mandy, thanks so much for your review! We're so glad to hear you loved chatting with our amazing Customer Happiness team and they were able to help make your experience with us fun and easy! Kindest, Showpo
I was having issues with my store credit so i contacted customer service and they responded within 15 minutes and got the whole problem sorted out for me! So quick and helpful!
Hey Hope, Thanks so much for your review, we're so glad to hear you loved our quick and helpful service! Kindest, Showpo
Would not recommend buying here. They have pocketed over $100 of my money and refuse to help me when they gave me the wrong advice on sizing. Not to mention after returning dresses a few times and paying for shipping each time and adding this cost to the already spent money on dresses, I am now being told no one can help me and they have basically taken my money and now I have naked bridesmaids for my wedding in a couple weeks. If you want to buy from here buy about 3 sizes up and never ask the ‘experts' on their website because they give you the wrong advice and they take your money. I also am left with $2500 less because I had to self quarantine so that we could try on the dress in the first place and we can't even wear it.
Unimpressed is an understatement. Working in this industry I know that they can help me but they are too lazy to do anything. Speaking with Eric and Andrea made no help at all, they basically told me they won't assist me even though they made the stuff up. Wouldn't recommend, especially if buying dresses for a special occasion because you have no chance of any exchanges or anything.
Hey Adriana, We're really sorry to hear you feel this way after shopping with us. We understand sizing can be tricky when online shopping, which is why we offer a size guide, product descriptions, and 24/7 live chat to try and assist you. If you have received a size that doesn't work for you there are also a few options we can offer to help with your return. We also ship to over 52 countries and are working closely with our couriers during these unprecedented times to get orders all around the world to customers as quickly as possible. If you're still looking for assistance, please reach out to [email protected] and we'll have your enquiry escalated to help you from there. Kindest, Showpo
Clothes are high quality, return for items that did not fit was simple and streamlined. Customer service was extremely responsive.
Hey Sarah, thanks so much for your review, we're so glad you found your Showpo experience simple and easy! Kindest, Team Showpo
I was so obsessed with the dress I orders (my first order) but unfortunately the strap broke during my first time wearing it. But their customer service team was so responsive and allowed me to return the dress for credit! I'm excited to order more items now. Really awesome.
Hey Alexandra, thanks so much for your feedback, we really appreciate hearing your thoughts. We're sorry to hear there were issues with your first item, but so glad the amazing Customer Happiness team were able to help sort that out for you. Can't wait to help make your next experience with us perfect! Kindest, Team Showpo
Customer Happines Officer Eric has been very helpful! Thank you very much for your prompt responses!
Hey Brit, thanks for your review! We're so glad to hear you loved chatting with Eric from our amazing Customer Happiness team! Kindest, Team Showpo
I have been shopping with showpo for some time now and I am never disappointed with their clothes. Sizing is always right, clothes is really good quality and always look exactly like on the pictures. All my clothes get so many compliments from people.
And huge thank you to all your team for an amazing customer service and communication through email. I always get very fast and caring reply.
Hey Tereza, thanks so much for taking the time to leave your thoughts, we're thrilled to hear you love everything about shopping with us! We love being able to provide us customers with an awesome online shopping experience, and can't wait to keep providing this for you with all your future shops! Kindest, Team Showpo!
I've been shopping with Showpo for years and have never been disappointed. Their products are reasonably priced and the quality is always great. Anytime I've had an issue (Myself making the mistake, not them) they are so prompt and friendly with fixing it ASAP.
Love this company, will continue shopping with them for a long time.
Hey Abbey, thanks so much for taking the time to leave your thoughts, we're so glad to hear you love shopping with us time and time again! We totally get that mistakes are easily made, so work really hard to fix them for you and make your shopping experience with us fun and stress-free! Kindest, Team Showpo
Had ordered a dress very last minute on a Friday afternoon for delivery that evening and was concerned it was not going to be delivered on time as it was for a wedding on Sunday. Emailed the customer service team and Michelle responded within 20 minutes saying she was taking care of it. About an hour later she had confirmed it was on its way. Not only that but she followed up on Monday to make sure that I had received it in time. Such a great experience with their friendly team and especially Michelle.
Hey Sophie, thanks so much for the love, we're so glad to hear this. We work really hard to get your beautiful items to you asap, and we're so glad to hear the amazing Michelle from our Customer Happiness team made your last minute purchase easy and stress-free! Hope you loved the dress and had an amazing time at the wedding! Kindest, Team Showpo
Showpo clothes are always such high quality! And I love that their clothes are true to size - which is the hardest part about online shopping! The customer service team are so fabulous to contact as well, very willing to answer your questions or help! 10/10 online store
Hey Claudia, thanks so much for your lovely review! We're so glad to hear you love our beautiful items, and chatting with our amazing Customer Happiness team. We work really hard to make shopping with us fun and easy, so we're thrilled you love this about us! Kindest, Team Showpo.
I bought an item that was faulty. I emailed Showpo about it and they emailed me straight back. They have been so helpful and very understanding. I would buy from them again, regardless of the faulty item, because they went above and beyond to make sure I was happy. Thankyou! Kindness goes a long way.
Hey Nicole, thanks so much for taking the time to leave your review! We're so sorry you received a faulty item, that's super disappointing, but we're so glad we could resolve that with you quickly. We hope to make your next shop with us perfect, and that we see you wearing Showpo again soon! Kindest, Team Showpo
Great customer experience and service from Andrea and Ana Marie. Received a dress with a faulty zipper, issue was dealt with straight away no issues at all. Dresses are beautiful
Hey Kristen, thanks for leaving your feedback. We're really sorry to hear you received a faulty item, we understand that's super disappointing. We're so glad that Andrea and Ana Marie from our wonderful Customer Happiness team were able to help sort that out with you though and turn your experience with us around. Hope your next shop is 100% perfect! Kindest, Team Showpo
Very nice and understanding customer service representatives! They reply fast and make sure to keep you updated.
Hey JK, thanks for your review! We like to make shopping with us as fun and easy as possible, so glad to hear you felt that when shopping with us! Kindest, Team Showpo
Very friendly customer service team, who happily reinstated my store credit after it had expired past 12 months.
Hey Kim, thanks so much for taking the time to leave your review. We know life gets busy, so glad the Customer Happiness team could help you out! Kindest, Team Showpo
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Leerae, Thanks so much for your review, we're so glad to hear you loved everything about your Showpo shop! We love helping our customers and making your shop with us as simple and easy as possible. Kindest, Showpo