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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Great prices and fast shipping! Found the dress somewhere else but after seeing it on showpo it was much cheaper and also got myself another dress! Highly recommend this site!
Inquired about my returned items and when I would be receiving my store credit. Kisa was kind enough to fast track it to my account due to it pending process in their warehouse.
Hey Jacueline, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I was apprehensive about ordering from a new site and got worried when my tracking info didn't update. I emailed customer service and they responded immediately and explained that the carrier switches from carrier DHL to USPS. I was so thankful. I just got my things today and quality is amazing and they fit perfectly. It's worth it!
Hey Chelle, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
I had an issue which was my error and the customer service took care of it and corrected my error quickly and nicely. Awesome service. Awesome website.
Hey Kate, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon! Kindest, Showpo
I bought an item from the Showpo online store for my 13 year old daughter. It was too big and we wanted to return it. The customer service I experienced to go this was amazing. The team were so responsive and very helpful. In no time at all the item was returned and store credit was applied. I'm so happy with my second purchase and can't wait for my next experience shopping online with Showpo.
Thank you to the customer service team!
Hi Sarah, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
I loved Showpo very much. The quality and the prices of the product are very good. The styles so elegant and beautiful. Especially Showpo has great and fast customer service which really helps the customers. Afterpay is such a great payment option. Very happy to be Showpo's Customer
Hi Rosie, We are glad to hear your past experiences with us have been great and we hope to see you shopping with us again soon. Kindest, Showpo
I ordered some sneakers, unfortunately I ordered the wrong size, I returned them and ordered another pair which I received very promptly. I love my new sneakers. I used after pay and even that was sorted out for me without any stress.
I couldn't be more happier with the speedy delivery and excellent service I have received. I would definitely recommend.
Hi Sandra, We are glad to hear your experience with us has been great and we hope to see you shopping with us again soon. Kindest, Showpo
I had ordered a dress from Showpo that ended up not fitting. When I reached out to their associates in both the live chat on their website and via their customer service email address, they were so friendly and helpful! With their help I was able to order the dress in the correct size and get the original purchase refunded. They were so quick and helpful. I really appreciated their amazing customer service.
Hi Diana, We appreciate your feedback and we are so happy to hear this! We always aim to provide our customers with the best service possible so we are glad to hear this was the case with your enquiry. Kindest, Showpo
Ive ordered through Showpo before and i really love their clothing. The quality is always so good. The dresses i bought this time round ran a size too big for me, and having never returned items before i was a bit nervous it would be a mess. BUT the customer service team were so helpful, and QUICK! I was even fast tracked my store credit so i could still take advantage of the sale that was running. Turn around from original purchase to return, store credit and new purchase was a matter of days! So thankful for the pleasant experience.
Hi Natasha, thank you for your amazing review! We're so happy to hear that you've had a great experience. Can't wait for your next order! Kindest, Showpo
When I had a problem with one of my dresses the Showpo team jumped straight on it and helped make it right! An amazing team that never disappoints!
Hi Tash, thanks for your awesome review! So glad we were able to make your experience a great one! Kindest, Showpo
Returned an item no fuss. Gave the wrong email and they happily sorted it out for quick smart. Thank you :)
Hi Ruby, thanks for your lovely words! Kindest, Showpo
I ordered two dresses my usual size and when I received them they were two sizes too small. I returned them and was only able to get a store credit ($127). I did email and ask them to reconsider refunding as I wasn't able to fit their biggest size but was told they would not refund but I'd have 12 months to use the store credit. This comment made me feel as though they were saying I had 12 months to lose some weight, so I was a little upset at that. Four months later, I see that they are now offering refunds for NZ customers. I used the Live Chat option to ask if they would refund the store credit and luckily their Accounts team obliged as a one-time courtesy.
The quality of the dresses I ordered were great! However, the sizing was off. Definitely have a look at their sizing charts and do not go off your usual size, might be a different experience for straight size ladies, but not us plus size women.
Hey Kelly, thanks for taking the time to leave your feedback. We’re sorry to hear your experience wasn’t perfect and you encountered a few issues along the way. We’re constantly taking our customers feedback on board and working on ways to make shopping with us better. We hope to see you shop with us again, and that we can make your future shops with us as close to perfect as possible. Kindest, Showpo
I was very surprised and happy with how quickly my issue with my order was resolved, I'd like to thank the showpo team for being so helpful. Will definitely be shopping here again.
Hi Katherine, thanks for your kind words! We're so happy that you had a great experience. Kindest, Showpo
Item did not fit or suit my daughter. Item was for her formal. I emailed and explained I needed a replacement order within a short time frame. Service by Andrea excelled my expectations. Thank you.
The customer service team are very efficient and helpful through email if you have any questions or need any help!
Hi Kathleen, thanks so much for this! We really appreciate your kind feedback. Kindest, Showpo
I have been shopping at Showpo for many years and they have some of the prettiest dresses. They use models of all sizes which really helps to know what style suits. Customer service is very helpful and quick to respond
Hi Katima, thanks for your review! We love that you enjoy shopping with us, we can't wait for your next order! Kindest, Showpo
I first heard of showpo on Facebook a few years ago but worried it was "another scam" so I had a friend order first so I wouldn't be caught out. She received her goods the next day! It was amazing, the quality was perfect! So I jumped online to order a formal dress for a friends wedding. It was gorgeous! I couldn't wait to try it on, but it was a little to small so I reached out a bit worried about what would happen and they swiftly emailed me a return parcel slip and said that my store credit would be back into the account ASAP to get a new dress, they also explained all the sizing to me so I didn't have anymore issues. New dress ordered and arrived only THREE DAYS LATER! And it was the dream, the lace was perfect no loose threads I was in love! And that was a year ago, still to this day that's my "oooo I need something, SHOWPO!" Ive been ace on size since my first mishap, but since Covid and to many donuts I've gotten a little more on the thicc side, so MY OWN wedding dress choices from Showpo weren't quite right. I returned straight away, as I left the post office I emailed explaining my urgency for a dress and they instantly assisted me to make sure my day would be perfect
The quality is amazing, the products are gorgeous for any occasion, and the staff are just so friendly and always happy to help!
Hi Brittney, thanks so much for your amazing feedback! We are so happy that you've had a great experience. We can't wait for you to order again! Kindest, Showpo
If you shop with them they will screw you over. They advertised to say full refunds for all NZ orders. I paid $400 and then they said no refunds. They lied. They then screwed me over in a contact stream of emails which were evasive - those emails that drive you CRAZY. This store has ruined my week and I would love to save others from going through the ordeal I have faced.
Hey Lovely, we're really sorry to hear you've encountered some issues with your return, and we'd love to investigate this further with you and work on turning your experience with us around. So we can assist you further, can you please dm us your order number, or send it through to [email protected] asking for management, and we can have your enquiry escalated further. Hopefully we can turn your experience around asap. Kindest, Showpo
I had a dress I wanted to get a credit for and send back.
However I couldn't find it in my returns etc
Fantastic fast service replying to my email.
It was all sorted out within 30mins
Thankyou Andrea
Hey Kayla, thanks so much for your review, we're so glad to hear you loved the amazing service provided by the wonderful Andrea from our Customer Happiness Team! Kindest, Showpo
My dress arrived and was too short for me so I sent it back and needed another ASAP and they gave me the credit early so I could receive my new dress in time! Amazing service
Hey Lucy, thanks so much for taking the time to leave your review. We understand that sometimes you need to exchange asap, so love helping to make this happen so you can enjoy wearing Showpo for any upcoming event. Kindest, Showpo
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jaclyn, Thank you for taking the time to share this with us! Kindest, Showpo