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The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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There was a mix up with my order and showpo were more then happy to help and I appreciated that a lot as some businesses may not of been so good
Clothes are amazing, great material and very comfortable. However I returned two items and it took days and days before I could resolve my issue, email multiple times and even rang. Other than that showpo is great would buy from here again.
I highly recommend showpo, 5 star quality clothing and fast delivery times. Ordered lashes on a Monday they came the next day
I had an issue with my store credit not appearing on my account. I sent an email to customer service over the Thanksgiving/Black Friday weekend. I heard back the same day, and had my store credit on my account only a few hours after! Super fast considering how busy they must have been. Love shopping at Showpo!
My order arrived within 2 days of order which was amazing especially since I live in a different country! I had to return an item as it was too small. There was a delay with the processing of my order however, after my enquiry the lovely team responded straight away and arrange my store credit immediately. Thanks so much, I'll be sure to shop again soon! X
Wonderful business! Such lovely owners. Customer service gets back to you asap. Not too overlypriced items which I love. Free express shipping too omg yay! Best site ever!
Some of my items didn't get to me and the Customer service team was very helpful and timely in giving me store credit back for one and sending me another one free of charge. It was very easy to get ahold of them through email and they were so nice and understanding in getting me the items I expected! Thank you showpo!
Showpo never fails to please me! Their clothes always fit me perfectly and their customer service is amazing!
Customer service is terrible. Did not receive a response after 2 days and it was only until I messaged them via their INSTAGRAM that I received any support. Returns service in particular is questionable. They send out emails without shipping labels for you to use, and then take forever to respond. Big thanks to TOM for being the only help you could get from Showpo and fixing my issue within minutes, unlike the 'customer satisfaction team'.
Absolutely love Showpo! They have awesome clothes and are so inclusive with the sizing which is fabulous for me being a size 16 I can still be stylish and cute in all my showpo items. Have been shopping with Showpo for a few years now and recommend to other girls constantly.
The quality of clothing and swimsuits from this site a fantastic. Customer service was so helpful when I needed to exchange some items. They were very quick and responsive. I highly recommend checking them out!
I love this company. They have been great whenever I've had an issue and their clothes are so pretty and they have so many sizes that are beautiful and flattering for curvy girls
My order didn't arrive on time for my birthday. So I contacted them and they helped me by contacting Australia Post to see what was happening with my order. So they asked me to pick another dress that I liked and they sent it to me free of charge same day delivery! This is what I call customer service
I was having trouble with some stock online and the customer service I received was some of the best customer service I've had. They were both helpful and kind, it even made me want to email back just to say thank-you
I posted a return towards the end of last week and wanted to grab some more dresses for the weekend during the black friday sale. I contacted showpo asking if there was any way they could grant me my store credit so I could use it for my future transactions and they responded within an hour and sorted everything out for me. It was really great and they were extremely accomodating :)
I have bought many dresses from Showpo and some of the time I have not been happy with the sizing. However, I find Showpo's return and customer service exceptional and will continue to "keep trying" with purchases because of this.
Great customer service and was quick to reply when I needed to return my dress :) Showpo is one of my go-tos for online shopping and never had any issues :)
Amazing customer service, I'll definitely be a returning customer, especially with your plus size options. Well done Lorena & thank you
I made a return with 3 items and only 2 were credited. Made a call to showpo and they fixed the issue within minutes.
I ordered a dress and it came the night day I was most impressed, due to me ordering the wrong size I sent it back and had store credit that week. Amazing service and prompt response. Love this store
Answer: Hey Bethany, We do suggest that you check the sizing guide for the best fit, If you are in-between sizes we suggest sizing up for the best fit :) You should not receive an item that is different to what is on the website. If you do receive something that is wrong, please send clear images of what you have received to [email protected] :) Xx
Answer: Hey Jenna, each item does fit differently depending on the material and wearer! You can check out the details tab for more info on each product, as well as any item reviews at the bottom of the page. If you're still unsure, we're available on live chat 24/7 and one of our amazing customer happiness officers can help you find the perfect fit! Kindest, Laura xx
Answer: Hi Shaylah, it depends on where you are located! You can enter your postcode and find out here: https://www.showpo.com/shipping-info/ Hope this helps! Kindest, Jo
Answer: Hi Selena, that would depend on your body measurements! Best to check our size guide here: https://www.showpo.com/size-guide Please note that it is only a guide and the fit of an item still depends on the style, fabric used, and the wearer. If you need any more help, please don't hesitate to get in touch! We have a live chat service on our website and we'll be happy to help 24/7. :) Kindest, Jo
Answer: Hi Kayden, Naomi is correct, we are an Australian company and we have a warehouse in Sydney. We also have a US warehouse and some of our items are stocked there. It will be indicated upon checkout if it is coming from our US warehouse. Hope this helps! :) Kindest, Jo
Answer: Hi Tamara, We source our product from China suppliers and we are on the verge of rolling out our corporate social responsibility plan that addresses how we can improve the transparency of our supply chain. It will be publically available by 2020. We're always looking to understand where we can better deliver to our customers so if you have anything you'd like to see from us please let us know. :) Kindest, Jo
Answer: Hi Susan, terribly sorry for the delayed response! Only saw this question now. :( Yes, you can return items from multiple orders in the same bag and return label. :) Kindest, Jo
Answer: Hi Hannah, terribly sorry for the delayed response! Only saw this question now. :( If you still need help on this, please let me know! Kindest, Jo
Answer: Hi Addison, terribly sorry for the delayed response! Only saw this question now. :( You may check our shipping timeline here: https://www.showpo.com/shipping-info/ If you still have any question, we have a live chat feature on our website and we'll be happy to help 24/7! :) Kindest, Jo
Answer: Hey Jessica, Once your order has been dispatched you will receive tracking information, you will then be able to track your order until it reaches your door :) Xx
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!

