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Showpo

2.7

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Showpo Reviews Summary

The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
94
value
91
shipping
95
returns
86
quality
84

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Understanding
November 30, 2018

There was a mix up with my order and showpo were more then happy to help and I appreciated that a lot as some businesses may not of been so good

Date of experience: November 28, 2018
New Zealand
1 review
0 helpful votes
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Clothes are amazing, great material and very comfortable. However I returned two items and it took days and days before I could resolve my issue, email multiple times and even rang. Other than that showpo is great would buy from here again.

Date of experience: November 28, 2018
Australia
1 review
0 helpful votes
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Quick and great quality
November 30, 2018

I highly recommend showpo, 5 star quality clothing and fast delivery times. Ordered lashes on a Monday they came the next day

Date of experience: November 28, 2018
Australia
1 review
0 helpful votes
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Amazing customer service
November 30, 2018

I had an issue with my store credit not appearing on my account. I sent an email to customer service over the Thanksgiving/Black Friday weekend. I heard back the same day, and had my store credit on my account only a few hours after! Super fast considering how busy they must have been. Love shopping at Showpo!

Date of experience: November 28, 2018
New Zealand
1 review
0 helpful votes
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Great customer service
November 30, 2018

My order arrived within 2 days of order which was amazing especially since I live in a different country! I had to return an item as it was too small. There was a delay with the processing of my order however, after my enquiry the lovely team responded straight away and arrange my store credit immediately. Thanks so much, I'll be sure to shop again soon! X

Date of experience: November 28, 2018
Australia
1 review
0 helpful votes
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5/5
November 30, 2018

Wonderful business! Such lovely owners. Customer service gets back to you asap. Not too overlypriced items which I love. Free express shipping too omg yay! Best site ever!

Date of experience: November 28, 2018
Texas
1 review
0 helpful votes
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Great Customer Service!
November 28, 2018

Some of my items didn't get to me and the Customer service team was very helpful and timely in giving me store credit back for one and sending me another one free of charge. It was very easy to get ahold of them through email and they were so nice and understanding in getting me the items I expected! Thank you showpo!

Date of experience: November 28, 2018
New Zealand
1 review
0 helpful votes
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Showpo never fails to please me! Their clothes always fit me perfectly and their customer service is amazing!

Date of experience: November 27, 2018
Australia
1 review
0 helpful votes
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Questionable Service
November 28, 2018

Customer service is terrible. Did not receive a response after 2 days and it was only until I messaged them via their INSTAGRAM that I received any support. Returns service in particular is questionable. They send out emails without shipping labels for you to use, and then take forever to respond. Big thanks to TOM for being the only help you could get from Showpo and fixing my issue within minutes, unlike the 'customer satisfaction team'.

Date of experience: November 27, 2018
Australia
1 review
0 helpful votes
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Amazing!
November 28, 2018

Absolutely love Showpo! They have awesome clothes and are so inclusive with the sizing which is fabulous for me being a size 16 I can still be stylish and cute in all my showpo items. Have been shopping with Showpo for a few years now and recommend to other girls constantly.

Date of experience: November 27, 2018
California
1 review
0 helpful votes
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The quality of clothing and swimsuits from this site a fantastic. Customer service was so helpful when I needed to exchange some items. They were very quick and responsive. I highly recommend checking them out!

Date of experience: November 27, 2018
Minnesota
2 reviews
0 helpful votes
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I love this company. They have been great whenever I've had an issue and their clothes are so pretty and they have so many sizes that are beautiful and flattering for curvy girls

Date of experience: November 27, 2018
Australia
1 review
0 helpful votes
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My order didn't arrive on time for my birthday. So I contacted them and they helped me by contacting Australia Post to see what was happening with my order. So they asked me to pick another dress that I liked and they sent it to me free of charge same day delivery! This is what I call customer service

Date of experience: November 27, 2018
Australia
1 review
0 helpful votes
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Great customer service
November 28, 2018

I was having trouble with some stock online and the customer service I received was some of the best customer service I've had. They were both helpful and kind, it even made me want to email back just to say thank-you

Date of experience: November 27, 2018
Australia
1 review
0 helpful votes
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Fantastic service
November 27, 2018

I posted a return towards the end of last week and wanted to grab some more dresses for the weekend during the black friday sale. I contacted showpo asking if there was any way they could grant me my store credit so I could use it for my future transactions and they responded within an hour and sorted everything out for me. It was really great and they were extremely accomodating :)

Date of experience: November 26, 2018
Australia
1 review
0 helpful votes
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I have bought many dresses from Showpo and some of the time I have not been happy with the sizing. However, I find Showpo's return and customer service exceptional and will continue to "keep trying" with purchases because of this.

Date of experience: November 25, 2018
Australia
1 review
0 helpful votes
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Returns
November 25, 2018

Great customer service and was quick to reply when I needed to return my dress :) Showpo is one of my go-tos for online shopping and never had any issues :)

Date of experience: November 24, 2018
Australia
1 review
0 helpful votes
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Customer service
November 24, 2018

Amazing customer service, I'll definitely be a returning customer, especially with your plus size options. Well done Lorena & thank you

Date of experience: November 23, 2018
Australia
1 review
0 helpful votes
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Store credit
November 23, 2018

I made a return with 3 items and only 2 were credited. Made a call to showpo and they fixed the issue within minutes.

Date of experience: November 22, 2018
Australia
1 review
0 helpful votes
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I ordered a dress and it came the night day I was most impressed, due to me ordering the wrong size I sent it back and had store credit that week. Amazing service and prompt response. Love this store

Date of experience: November 22, 2018

From the business

Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!


showpo.com
Founded in 2010
Sydney, NSW, Australia
+22
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