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Showpo

2.7

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Showpo Reviews Summary

The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
94
value
91
shipping
95
returns
86
quality
84

We monitor reviews for authenticity

New Zealand
1 review
0 helpful votes
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Simply beautiful
December 4, 2018

My product fit perfectly and was exactly how the picture looks. Had shipping issues but customer service was prompt in responding and correcting issue and I received my product on time. 100% will be shopping here again

Date of experience: December 3, 2018
California
1 review
0 helpful votes
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Amazing!
December 4, 2018

Best ever! I love showpo and their customer service!
I had an issue and Fabio made sure to help me so quickly and was awesome! I love showpo! Loyal customer for life!

Date of experience: December 3, 2018
Colorado
1 review
0 helpful votes
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Amazing fast responses
December 4, 2018

I accidentally typed in wrong zip code when I ordered and Rhia has been amazing at helping me figure everything out! Can't wait to receive my outfit. :)

Date of experience: December 3, 2018
GB
1 review
0 helpful votes
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Showpi review
December 4, 2018

Everything is very good. The serviee is perfect. The prices have to be a bit cheaper. But in general i love shopping from showpo.

Date of experience: December 3, 2018
Australia
1 review
0 helpful votes
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My daughter ordered a number of dresses and playsuits, they were all great quality and as shown on the site. I told her to keep all of them but she opted to return two and get a smaller size in another. Customer service for this process was friendly and prompt, and the initial order process and postage was quick and easy. Highly recommend.

Date of experience: December 3, 2018
Australia
1 review
0 helpful votes
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I had returned 2 dresses in one parcel whilst in a rush but only received one credit. At this point I'd lost the tracking number for the return postage and was worried I'd never see that money again. But Shauna was amazing and checked it out, confirmed the dress had been received and credited my account. Really turned a possible mess into such an easy and simple transaction. I couldn't be happier!

Date of experience: December 2, 2018
New Zealand
1 review
0 helpful votes
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5 stars
December 3, 2018

Great customer service! Love the quality of the dress! Had to return due to sizing and it was the easier and most efficient return I've done through an online shop. Highly recommend.

Date of experience: December 2, 2018
India
1 review
0 helpful votes
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I received amazing customer service from Showpo.

I wanted to exchange my item for a smaller size, as this is not something showpo can do, Emma went out of her way to try her best to achieve my needs.

I really appreciate your hard work Emma.

Date of experience: December 2, 2018
Florida
1 review
0 helpful votes
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I LOVE SHOWPO
December 3, 2018

Showpo is now one of my favorite online stores has such a great wide range of clothes and accessories. Great costumer service and shipment was quick! Defffffff purchasing again soon. XOXO

Date of experience: December 2, 2018
Australia
1 review
0 helpful votes
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Great delivery and fit!
December 3, 2018

I bought the wrong size at first and requested a free return. Then purchased the right size just in time for my event! It was one of the easiest online shipping & return service I've ever experienced. Thanks Showpo team!

Date of experience: December 2, 2018
Minnesota
1 review
0 helpful votes
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I really love the clothes from Showpo. They're cute and trendy, even though it took me a while to figure out my size and it's not always consistent. The shipping gives me a bit of anxiety since it's difficult to track where it's at (for someone in the US) at least, but I've never not gotten an item and they're really great about answering emails. I wish more of the items were easier to care for (a lot are hand wash or dry clean) but they're still really good quality.

Will continue to buy from them and they keep getting better!

Date of experience: December 2, 2018
Texas
2 reviews
0 helpful votes
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After a computer glitch (my fault!) my order was sent to the wrong address and customer service (Katie) was so helpful and quick helping me get sorted out. Emails answered within minutes too!

Date of experience: December 2, 2018
Australia
1 review
0 helpful votes
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Great customer service!
December 1, 2018

I had to return a dress because I got the wrong size, but I needed it ASAP and Showpo just got the package in returns. Lovely customer service actually fast tracked this for me as I needed a dress within the day. I love that Showpo has same day shipping! You guys are great :) xo

Date of experience: November 30, 2018
Annika j.
Ireland
1 review
0 helpful votes
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I had made mistake on my order with my email. Thanks to lovely girl Katie, she resolved it promotly.So helpful. I'm in Ireland and delivery times are fantastic.

Date of experience: November 30, 2018
Australia
1 review
0 helpful votes
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Help with my return
November 30, 2018

Had an issue with something I ordered, and needed a replacement quickly, they were easy to deal with and super helpful.

Date of experience: November 29, 2018
Australia
1 review
0 helpful votes
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We had an issue with a dress we needed to return and I had to call customer service. From the moment the phone was answered to my follow up call and credit on my account was outstanding. I could not recommend these guys more highly. A great shopping experience. Fast speedy delivery too.

Date of experience: November 29, 2018
New Jersey
1 review
0 helpful votes
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Everything is cute!
November 30, 2018

I've been buying from Showpo for a while now and I have to say it's my favorite clothing store ever! I have to keep myself from going on the website too often or else i'd be broke because everything is stunning! I just wore their "one for the money" dress to a wedding and i got so many compliments! Not to mention their team is so sweet! They offered me a discount code because i mentioned on social media how much i loved them! Xo

Date of experience: November 29, 2018
Australia
1 review
0 helpful votes
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Great customer service.
November 30, 2018

The brand is approachable, and service is an enjoyable experience with the staff working to ensure that queries are met efficiently and effectively. A great option for stylish fashion with exceptional service.

Date of experience: November 29, 2018
Canada
1 review
0 helpful votes
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AMAZING
November 30, 2018

My tracking number wasnt quite working so I emailed the team at showpo and the responded in minutes with a new number. THANK YOU

Date of experience: November 29, 2018
Singapore
1 review
0 helpful votes
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Could be better!
November 30, 2018

I ordered my dress on the night of black friday and had some issues with it. The team only responded to me the week after even though it was stated that their customer happiness would get back to me within 24 hours. However, they replied me on monday and subsequently very responsive. Jack was very patient in dealing with the issues I had :)

Date of experience: November 29, 2018

From the business

Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!


showpo.com
Founded in 2010
Sydney, NSW, Australia
+22
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