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The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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My product fit perfectly and was exactly how the picture looks. Had shipping issues but customer service was prompt in responding and correcting issue and I received my product on time. 100% will be shopping here again
Best ever! I love showpo and their customer service!
I had an issue and Fabio made sure to help me so quickly and was awesome! I love showpo! Loyal customer for life!
I accidentally typed in wrong zip code when I ordered and Rhia has been amazing at helping me figure everything out! Can't wait to receive my outfit. :)
Everything is very good. The serviee is perfect. The prices have to be a bit cheaper. But in general i love shopping from showpo.
My daughter ordered a number of dresses and playsuits, they were all great quality and as shown on the site. I told her to keep all of them but she opted to return two and get a smaller size in another. Customer service for this process was friendly and prompt, and the initial order process and postage was quick and easy. Highly recommend.
I had returned 2 dresses in one parcel whilst in a rush but only received one credit. At this point I'd lost the tracking number for the return postage and was worried I'd never see that money again. But Shauna was amazing and checked it out, confirmed the dress had been received and credited my account. Really turned a possible mess into such an easy and simple transaction. I couldn't be happier!
Great customer service! Love the quality of the dress! Had to return due to sizing and it was the easier and most efficient return I've done through an online shop. Highly recommend.
I received amazing customer service from Showpo.
I wanted to exchange my item for a smaller size, as this is not something showpo can do, Emma went out of her way to try her best to achieve my needs.
I really appreciate your hard work Emma.
Showpo is now one of my favorite online stores has such a great wide range of clothes and accessories. Great costumer service and shipment was quick! Defffffff purchasing again soon. XOXO
I bought the wrong size at first and requested a free return. Then purchased the right size just in time for my event! It was one of the easiest online shipping & return service I've ever experienced. Thanks Showpo team!
I really love the clothes from Showpo. They're cute and trendy, even though it took me a while to figure out my size and it's not always consistent. The shipping gives me a bit of anxiety since it's difficult to track where it's at (for someone in the US) at least, but I've never not gotten an item and they're really great about answering emails. I wish more of the items were easier to care for (a lot are hand wash or dry clean) but they're still really good quality.
Will continue to buy from them and they keep getting better!
After a computer glitch (my fault!) my order was sent to the wrong address and customer service (Katie) was so helpful and quick helping me get sorted out. Emails answered within minutes too!
I had to return a dress because I got the wrong size, but I needed it ASAP and Showpo just got the package in returns. Lovely customer service actually fast tracked this for me as I needed a dress within the day. I love that Showpo has same day shipping! You guys are great :) xo
I had made mistake on my order with my email. Thanks to lovely girl Katie, she resolved it promotly.So helpful. I'm in Ireland and delivery times are fantastic.
Had an issue with something I ordered, and needed a replacement quickly, they were easy to deal with and super helpful.
We had an issue with a dress we needed to return and I had to call customer service. From the moment the phone was answered to my follow up call and credit on my account was outstanding. I could not recommend these guys more highly. A great shopping experience. Fast speedy delivery too.
I've been buying from Showpo for a while now and I have to say it's my favorite clothing store ever! I have to keep myself from going on the website too often or else i'd be broke because everything is stunning! I just wore their "one for the money" dress to a wedding and i got so many compliments! Not to mention their team is so sweet! They offered me a discount code because i mentioned on social media how much i loved them! Xo
The brand is approachable, and service is an enjoyable experience with the staff working to ensure that queries are met efficiently and effectively. A great option for stylish fashion with exceptional service.
I ordered my dress on the night of black friday and had some issues with it. The team only responded to me the week after even though it was stated that their customer happiness would get back to me within 24 hours. However, they replied me on monday and subsequently very responsive. Jack was very patient in dealing with the issues I had :)
Answer: Hey Bethany, We do suggest that you check the sizing guide for the best fit, If you are in-between sizes we suggest sizing up for the best fit :) You should not receive an item that is different to what is on the website. If you do receive something that is wrong, please send clear images of what you have received to [email protected] :) Xx
Answer: Hey Jenna, each item does fit differently depending on the material and wearer! You can check out the details tab for more info on each product, as well as any item reviews at the bottom of the page. If you're still unsure, we're available on live chat 24/7 and one of our amazing customer happiness officers can help you find the perfect fit! Kindest, Laura xx
Answer: Hi Shaylah, it depends on where you are located! You can enter your postcode and find out here: https://www.showpo.com/shipping-info/ Hope this helps! Kindest, Jo
Answer: Hi Selena, that would depend on your body measurements! Best to check our size guide here: https://www.showpo.com/size-guide Please note that it is only a guide and the fit of an item still depends on the style, fabric used, and the wearer. If you need any more help, please don't hesitate to get in touch! We have a live chat service on our website and we'll be happy to help 24/7. :) Kindest, Jo
Answer: Hi Kayden, Naomi is correct, we are an Australian company and we have a warehouse in Sydney. We also have a US warehouse and some of our items are stocked there. It will be indicated upon checkout if it is coming from our US warehouse. Hope this helps! :) Kindest, Jo
Answer: Hi Tamara, We source our product from China suppliers and we are on the verge of rolling out our corporate social responsibility plan that addresses how we can improve the transparency of our supply chain. It will be publically available by 2020. We're always looking to understand where we can better deliver to our customers so if you have anything you'd like to see from us please let us know. :) Kindest, Jo
Answer: Hi Susan, terribly sorry for the delayed response! Only saw this question now. :( Yes, you can return items from multiple orders in the same bag and return label. :) Kindest, Jo
Answer: Hi Hannah, terribly sorry for the delayed response! Only saw this question now. :( If you still need help on this, please let me know! Kindest, Jo
Answer: Hi Addison, terribly sorry for the delayed response! Only saw this question now. :( You may check our shipping timeline here: https://www.showpo.com/shipping-info/ If you still have any question, we have a live chat feature on our website and we'll be happy to help 24/7! :) Kindest, Jo
Answer: Hey Jessica, Once your order has been dispatched you will receive tracking information, you will then be able to track your order until it reaches your door :) Xx
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!

