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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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I am very very happy with the customer servers Fabio provided. Was very responsive and understanding of the issue and was quickly resolved.
Amazing website, and they post so quick!
Love the fitting of the clothes! Really true to size, and they have dresses that fit to big boobs! I hated online shopping and now I love it!
I have recently bought a couple of dresses from Showpo and just love them! Good style, quality and sizing. Highly recommend just placed another order. Contacted customer service recently and they replied so fast and were helpful, great service.
The showpo team is so lovely and always reply quickly too despite it being a busy time of year. All the clothing is really true to size and good quality too.
A product was missing from my package. I emailed the support team and they were really polite and friendly. They sorted the problem really effectively and in a timely manner.
I had ordered a sweater and It came in completely destroyed, so I asked customer service if I could exchange it for something else. They allowed me to have 120 percent store credit. It took over a month and I had still not received any information and I had emailed 3 people and the first 2 kept saying that I would receive it in about 5 business days. And i was starting to get upset. But the 3rd consultant I spoke with said I'll issue it immediately for you and offered me a discount. Thanks so much Showpo, will definitely be shopping with you all again
The customer happiness team AMAZING! Super helpful, thoughtful and quick to respond, this was one of the best customer service experiences I've ever had!
Issues with fit/quality, but overall really satisfied! :)
Loved my items. Quick delivery for my first 2 items. Had a bit if a mix up with my third item but it was recovered and resolved quickly.
Very helpful returns and easy to return items. Bodysuit and jeans true to size also. Would definitely shop again. Jeans were faulty but Customer service gave me no drama and were really helpful.
Today I called up and spoke to Lorena at customer service. I was hoping to have my returned item (which was being processed) fast-tacked to store credit so that I could use it in time to buy an outfit for this Saturday. Lorena was amazing and so helpful, she fast-tracked my store credit straight away so that I was able to have my outfit in time for my event on the weekend!
Thanks for your help!
I purchased 2 items off Showpo - one was amazing and I was super happy with the dress (the fit, fabric, style and price!). I sent the other back through the returns process and it was so easy to follow!
When I had a question, the service team came straight back to me and had everything sorted.
Will be buying through them again and again!
Absolutely amazing customer service!
I received an email with a promo code however it was not working. They responded to my email within hours with a new code. Would absolutely recommend
Awesome communication, took a few days to reply but very helpful when they replied. Annoying that we have to wait until they receive the return before we get the money back in our account. But other than that, was good. Sizing is also confusing, I had to go up two sizes in dresses
5 star customer service. I sent a return without label attached (woops!) and Shauna and Nikita were so lovely and tracked down through Australia Post where it was likely. Fortunately made it back to me and I was able to resend. Clothes are always true to size and top quality. Definitely recommend.
Excellent help sorting out my return when I couldn't access my email account! Very happy customer! Emailed and had a reply within minutes and was sent in an attachment my documents and postal slip :)
I had an issue with my account and returns, I emailed showpo customer service and within the hour a lovely lady named Harriet contacted me with a resolution to my issue. So simple with no fuss! Great customer service! Will continue to shop showpo!
My package was said to have delivered when I never received anything. Frustrated, I turned to Showpo's customer service and, although it took a while to get things sorted out, they were really really nice and friendly and are down to help me with my problem. I really appreciate the effort and time they put into investigating the situation, and I am pleased with the solution they provide. Once again, a big shout out to the customer service for being so sweet and caring Thank you so much
Not only are the clothes beautiful, but I have had a bit of a hiccup with something I ordered and they have gone above and beyond to fix it for me. The only issue I have is sizing. I buy everything in the same size, and some things have been, if anything, a little too big while some things don't come close to fitting. But they are always happy for you to send it back and get a different size. I love Showpo!
Been a long time customer and have loved almost every item i've purchased! Every now and again I would need to return an item due to sizing issues but Showpo always resolves any issues within 1-2 days! <3
Bloody fabulous, amazeballs even. Snazzy clothes, and the besssstt service team. Lurv it <3 made the day a solid 10/10,
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members