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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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I do a lot of online shopping and ShowPo seriously is one of the most amazing companies I have dealt with. First of all, when I was on the site shopping, I was able to live chat with someone who was extremely friendly and answered my questions straight away. Once I placed my order, I literally received it the NEXT DAY! The material of all 4 items that I ordered were amazing, the quality was good (no loose threads or cheap feel to them), the earrings I ordered were not cheap, they were heavy metal. The sizing was right for all items of clothing but one. I returned it and emailed ShowPo the same day stating that I needed the dress for a wedding, and the staff were absolutely incredible! They replied within minutes of me sending them emails (and went back and forth for a while), I explained my situation, showed them a receipt that I had posted the return, and they were kind enough to send the store credit into my account before they even received my package to make sure I had enough time to order the right size dress!
I'm seriously blown away. Will 100% be ordering from ShowPo again! Xoxo
Customer service is excellent. I had an issue with a discount code so I emailed them and I got a reply within the hour.
Hey Ebonie,
Thank you so much for such a lovely review!
We really try our best to help out our customers, we're so glad we could do that for you <3
Hope you enjoy the coming weekend!
Kindest, Nikita Xx
I had a question regarding a pair of shoes and was immediately replied to in full detail which I appreciated because I was on a time limit to be able to find out if the product was in stock or when it would be coming back in stock. Very helpful staff
Hey Shinae, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day :) Xx
Massive thank you to Monique who went above and beyond to help me out, and was an absolute pleasure to deal with. She is an asset to your company!
Hey Alyce,
Monique is an absolute superstar and such a valued member of our Customer Happiness Team! We are very lucky to have her!
Thank you so much for your lovely review and the 5 stars <3
Kindest, Nikita Xx
Amazing staff, great clothes, quick delivery. Monique is the best. Good quality clothing, great website layout
Hey Georgia,
Thank you so much for the great review and that you are loving Showpo! So pleased that Monique could help you out, we're very lucky to have her :) Hope you are having a fab day!
Kindest, Nikita Xx
I recently received some shorts that were the incorrect size. I filled a form out and had no issues with returning the item. I did need another pair of shorts but needed them quickly so called and got issued my store credit straight away which was great. When I checked my account, I noticed that the credit was for the exact same amount that I purchased the shorts for, not the 120% store credit that is mentioned on the returns slip.
I do not mind that I didn't receive the 120% but did get the 100% store credit, however it just needs to be removed if the case is only 100%. Otherwise, great customer service.
Hey Britt,
We are so pleased you are happy with our customer service! We try our best to ensure our customers have a fab experience when shopping with us!
I totally understand your frustration with this, I have raised this with our warehouse as we are currently in the process of changing our returns system:)
Your feedback is so appreciated! Thank you so much for this review and for the 4 stars!
Kindest, Nikita Xx
Purchased a dress for an event, checked all of the details of the dress and ordered my normal size. Dress arrived and didn't fit (not unusual for online shopping). I purchased the return label but the label wasn't emailed to me. I follow up with them and took two tries to get someone to respond to my request. Then I saw they have the policy of no refunds, which I know is against Australian consumer laws if the item is not fit for purpose (severe breach) which not fitting a standard size is. And also just kind of bad manners for an online only store. Multiple emails later and they do "grant me a one time only refund". I return my items and 10 days after they acknowledge receiving the items, I have to email them as no refund received. They say wait a while. Another 10 days later they process a store credit. I emailed them again, they are going to fix it, but one month after they have received the items I am still waiting for this to be processed. Borderline illegal that they have probably resold the items already and are now just withholding my money. So disappointed as previously had positive experiences. The only positive is fast shipping, but I'd say Showpo is quickly losing their competitiveness. Shop elsewhere to have peace of mind that you'll be able to return an item for a quick refund, which makes the most sense when your purchasing something you haven't been able to try on.
Hey Gemma, I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customer's satisfaction! Our policy is that all returns are processed as store credit. We try to be super transparent with our customers so we do have this written in the first line of our returns policy, as well as have a link to our terms and conditions at the checkout when completing your order. We try to be super fair with all of our customers, I hope you understand that this is why we must stick to our policy! Please feel free to give us a call on (02)8279 8111, we'd love to help with this store credit and hopefully brighten your experience! - Nikita xxx
Really easy to use, fast delivery, great quality products and easy returns and customer service. Will continue to shop here
Hey Clare, we're so happy to hear that you were pleased with our products and service! We hope you're having a wonderful holiday break :) Xx
I recently purchased a number of items from Showpo and needed some assistance from the customer service team. I can't speak highly enough of the experience I had, the team were prompt to respond, helpful and went above and beyond what I would have ever expected to assist! I strongly recommend the Showpo site the clothes were fantastic quality. Knowing there is a customer support team of such a high calibre to assist when needed is fantastic. I have found my new online favourite! Shout out to Shauna who assisted with my enquiries - you are a lifesaver!
Hey Sarah, We're so happy to hear that you were pleased with our service, we really do try our best! Have a wonderful holiday break :) Xx
Showpo is amazing! The dress I ordered was beautiful but the fit was a bit off, and the customer support team was so nice and helpful processing my exchange for a different style. Will definitely order from Showpo again!
Hey there Lori, super sorry to hear that the dress didn't fit you too well. So happy to hear that our team could resolve this for you :) Thanks for the great review! Xx
I'm very happy with the service I received from Emma. I had an issue and she dealt with it in a timely manner and was also very friendly. Made my experience so much better and less stressful. Thanks again Emma
Hey Maree, We're so lucky to have Emma on our team. She's amazing and we're so glad she made your experience better. Have a great Christmas break :) Xx
Received my order in a timely fashion but had to exchange it for another size. The returning process is such a breeze! Would definitely shop on Showpo more regularly!
Hey Rachel, we're so glad that you're enjoying the returns process. We can't wait for your next order with us Xx
Contacted customer serivice recently and was impressed with the promptness of their response! Elyse was super helpful, sweet, and kept me updated on the status of my request.
Hey there Vlada, Thanks so much for this lovely review about Elyse. She's really great! Hope you love your order Xx
Had abit of a mishap with an order recently. But with a quick phone call to the call centre it was all cleared up and my new order was with me within 24 hours!. Thanks a bunch to Monique for all her help and prompt service. Super impressed
Hey Leilani, oh no! We're sorry there was a bit of an issue but super pleased to hear that Monique was able to help you out. We hope your next order with us is perfect Xx
My order was returned back to Showpo due to an address issue.
I am very happy with the customer service Monique provided. She was very responsive and understanding of the issue. Monique arranged to have my playsuit shipped out to me and up dated my address. Thank you Monique
Hey there Afina, we're so pleased to hear that Monique was able to help you out with your returned order. We hope you enjoy your Showpo order :) xx
I ordered a dress and got it the next day, unfortunately it didn't fit me and the material wasn't what I expected, I had to return it. When I rang I was told I wouldn't get the correct size by the time I needed it, but another one said through email if I did it straight away they would do it as quick as possible. Which was really great. Very helpful. Sad that you can't get money returned and only store credit.
Hey Kate, So sorry to hear that you didn't have the best experience with us. However, we're glad that someone on our team was able to organise the correct size to get to you. Thanks for the review :) Xx
Great choice in sizing and fast delivery, great to deal with, I had a return and it was dealt with fast and with great customer ser ice
Hey Maddie, thanks so much for this review! We are so happy you love your order as much as we do! Xx
Ordered some items and they just did not suit my body, the return process was quick and easy. The customer service team were easy to contact and replied within 24 hours and ensured all needs were met throughout the process.
Hey Kirsty, So sorry to hear that the items didn't suit your body. However, we're glad the returns process was easy for you and that our customer service team was able to guide you through all of this. Thanks for the great review! Xx
Showpo always has fast shipping which I love and generally the quality is really good. Somtimes I get an item that fits me a little different and I wish thy had more descriptions eg. Material is quite dense and heavy, or material does not stretch, or more close up photos of the dresses and less where the model is pulling them out on the sides just because that's not how the dress sits when your not pulling it out on the side. But apart from those little things I love showpo
First time ordering a dress on showpo. It was good quality however I didn't like how it fit my body. I had some questions and messaged show po on Facebook regarding my return. I was responded to within 24 hours and my questions answered. Thanks showpo :)
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Naomi,
Wow! Thank you so much for such a lovely review!
We are so happy that our Customer Service team could make your experience so positive and easy <3
We value all of our Showpo customers and absolutely love hearing feedback like this!
Can't wait for your next shop with us! Hope you have a fab weekend:)
Kindest, Nikita Xx