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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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My first dress didnt quite fit so I sent it back and re-ordered, everything has been so fast and as I have a function to attend I just didnt want any delays. Im really happy with the customer service they have gone above and beyond for me.
First dress ordered didn't work out. But since we are in a time crunch, I was able to prove that first dress was in transit for a return and was able to use my store credit to order an exchange right away.
Great communication!
Hey Becca, So sorry to hear that the first item didn't work out but glad to hear you were able to reorder quickly! Can't wait to see you rockin' your new 'fit! <3 Kindest, Jo xx
I had an issue with a return, but got immediate customer service and a quick resolution when I inquired about the issue. Thank you for being so helpful!
Hey Ronnie, Psyched to hear you were pleased with our service! Thanks for the awesome review <3 Kindest, April xx
Bought 2 dresses from here. The material feels really cheap. One of the dresses had a rip on it where you can see it wasn't sowed properly. The other one was too tight around the sleeves Customer service department is no help at all when it comes to returns. Will never purchase from here again. 2 dresses going to the trash.
Hey Ashley! I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customers satisfaction! Our policy is that all returns are processed as store credit. You may book the return for a refund if you think that the item has a poor quality however it will still go through the returns check in process. If the item was found to have a manufacturer's fault, the refund will be processed. Otherwise, a store credit will be applied on your account which is valid for 12 months and you can use it to buy anything on the website, even a gift card! :) Please feel free to give us a call on 1800 951 411, we'd love to help with this and hopefully brighten your experience! Kindest, April xx
I've brought from Showpo a few times, but feel compelled to give a review because I've just had the most amazing customer service from them. I had a broken zipper (yeah that's not ideal, but it happens) in the dress I just bought. I called them and they helped me straight away. I already have the new replacement dress in time for my event.
Hey Jaz, oh no! So sorry to hear that you received your item with a broken zipper!
I am glad that our Customer Happiness team was able to resolve your issue and turn around your experience:)
We hope your next purchase is perfect <3 Thank you so much for your awesome review!
Kindest, Nikita xx
I has ordered the Body Language two piece set and unfortunately it did not fit so I had to send it back but in transit the parcel went missing in which showpo were still happy to give me my store credit even without them receiving the item.
Hi Marlies, We're so happy to hear you were pleased with our service!
We always try to make sure we are helping our customers as best as we can:)
So glad you have received your store credit! Looking forward to your next shop <3
Kindest, Nikita xx
Really pleased with how they handled my issue, the customer service team is very helpful, kind and polite, the store overall is outstanding with the quality of their clothes. They're one of my top 5 favourite online stores!
Hey Leanne,
We're so stoked that you love our website and our customer service!
We always want to make sure our customers have the best experience when shopping with us! We are so happy we could do that for you!
Looking forward to your next shop! Thanks for your lovely review <3
Kindest, Nikita xx
I needed to cancel my order and customer services was so quick and understanding to cancel my order. Love their clothes!
Hey Mary,
Thanks so much for this feedback:)
We are so pleased you were happy with our service and you are loving all our Showpo items!
Kindest, Nikita xx
Showpo have great quality outfits and even do same day deliveries! Customer service staff are always helpful and have always been prompt with a response and a can do fix it attitude, if something is the wrong size or faulty they help me organise any returns free of charge and organise store credit in a timely manner. I love shopping with them and will continue for the unforseeable future. Thanks Showpo :)
Hey Deanna,
So happy to hear that our team could resolve this for you asap and answer all of your questions:)
Thanks for the great review! We can't wait for your next Showpo shop!
Kindest, Nikita xx
I order from Showpo ALOT! So when I message them questions and they respond same day, it makes me want to continue.
Hey Jessica,
We're so happy to hear our team could get back to you so fast and help you out with your questions!
Have a fab day and hope you love your Showpo order:)
Kindest, Nikita xx
Ordered a romper for New Years off this website. The item was too tight on the waistband so I wanted to returned it, expecting to have to pay for shipping and receiving store credit. At first my order didn't show up in the return portal. Once I contacted customer service, they not only solved my issue, but issued me a paid for return label so I received free shipping. Super easy and much appreciated! Definitely going to shop here again! Their clothes as so cute!
Hey Caroline, oh no! So sorry to hear that the item didn't quite fit right!
We are so happy to hear that we could resolve this for you and make your experience easier:)
Thanks for the great review!
Kindest, Nikita xx
Fast to respond to my query and let me know exactly what I wanted, so helpful and nice!
Definitely love shopping here cause everhing so easy if somthing doesn't go to plain!
Hey Katie, We're so happy to hear you were pleased with our service, we really do try our best!
Can't wait for your next purchase with us <3
Have a lovely day!
Kindest, Nikita xx
I purchased a few dresses for a themed event from another company (two weeks before an event) and I was guaranteed arrival the day before. These items didn't arrive. I was totally devastated. So I purchased a two piece top and skirt the night before the event. I was so impressed with the delivery, as it arrived the next day (the day of the event). I was so relieved and excited as I had something to wear. Unfortunately, when I tried it on, it didn't fit. So I was back at square one with nothing to wear. Luckily, managed to put together an outfit, with what was in my cupboard and dress up box. I needed to return the item, but I just missed the Christmas return period, so I emailed Showpo and communicated with Jo and Jai, both had exceptional customer service, they were helpful and kind and went above and beyond to assist in returning the items purchased. Thank you girls, it was very much appreciated. Showpo, will be my go to next time for ordering my outfits, however, I will order a size above. :)
Hey Aly,
I am super sorry to hear that, I know how frustrating it is when you really need it for a certain event and are then left with nothing to wear if it doesn't work out!
But we are so glad that our girls have resolved this for you, they're truly amazing!
Thank you so much for the lovely review, we are looking forward to your next shop with us <3
Kindest, Nikita xx
I've bought items from Showpo over the last 2 years & it's rare that I decide to keep the items... All their clothes are absolutely beautiful online, but when I receive the items the material, quality, & fit are not what I expected.
But the customer service level that Showpo has, regarding the assistance needed for returns, is second to none. Firstly, Tash was very understanding of my situation at the time & was very helpful. Secondly, Jia was able to sort out my issues with the return very quickly.
Hey Angie, So sorry to hear that the items wasn't what you have expected! But We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Xx
I was missing a skirt that was supposed to be delivered. They ended up overselling so Jia helped refund me my money! They were super quick & friendly when they got in touch with me.
Hey Sydney, Oh no! So sorry to hear that your skirt was oversold! So happy to hear that Jia could resolve this for you :) Thanks for the great review! Kindest, Nikita Xx
Can always find something for any occasion, delivery is always super quick and if ever I have an issue with sizing etc staff are sooo helpful!
I love showpo's clothes! I was missing a few items in a package and Jia assisted me quickly, and she is so kind! Beautiful products as well.
Hey Caitlin, So sorry that happened to you and you didn't receive the correct items! So happy that Jia helped to resolve this for you and hopefully could turn your experience around! Thank you so much for the 5 stars! Kindest, Nikita xx
Called about a return that was made in December, an Lorena was amazing an helped me get the store credit:)
Highly recommend Showpo items are amazing an so it the customer service
Thanks again xx
Hi Emily, aw thanks so much for this review! We are so happy Lorena was able to sort this out for you! She's awesome! :) Kindest, Jo Xx
Thank you to Monique, you were extremely helpful. Dress returned and new dress ordered all in one day :) thank you
Hey Karen, we're so lucky to have Monique! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo Xx
They responded to my email within a couple hours and were so helpful! They sent me links to clothes I asked about and offered to send me styles I might be interested in!
Hey Shannon,
We are so glad our customer service team could help you out! We always try to make sure our customers have the best experience when shopping with us!
Thank you so much for the lovely feedback and the 5 stars!
Kindest, Nikita Xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amanda! We're so happy to hear you were pleased with our service and you got the dress in the correct size in time for the function! Thank you for appreciating our efforts! <3 Kindest, April