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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Customer service was amazing. Nothing was a drama. I purchased a item in the wrong size and needed to get my refund fast to purchase the right size and it was done super fast.
I had a problem with the dress, the customer service dealt with it immediately.
We came to a very satisfying agreement without discussion. Great honest shop!
Hey Susana, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
Great clothes - always shop with showpo & perfect sizing all the time - even better is the customer service - always so prompt and kind! Definitely my #1 shop!
Hey Kathrynn, thanks for making Showpo your go-to shop! We're stoked you've made us part of every special occasion and we look forward to your next shop! <3 Kindest, Andrea xx
Would shop here regularly if it wasn't for the customs duty. The dresses I ordered was fantastic, both material and design!
Hi Lisa, aw thanks for this awesome review! Sadly, the customs charge is out of our control. We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Andrea xx
Recently purchased a top that ended up being too small for me - I contacted Showpo's help service and a friendly staff member helped me out with the exchange process in a great and informative way. Very impressed!
Hi Marina, sorry to hear that the top is too small. So happy to hear that our Customer Happiness Team could resolve this for you :) Thanks for the great review! Kindest, Andrea xx
As a first time costumer, i am absolutely in love with showpo. Their customer service team answered my questions promptly and my items arrived so fast. I will certainly be a returning costumer!
Hi Dios, we're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
Absolutely amazing. Their staff are so friendly and resolve issues ASAP. Clothes are amazing and so comfortable.
LOVE LOVE LOVE
Hi Tay, thanks so much for this feedback :) We are so pleased you were happy with your purchase! Kindest, Andrea xx
I've been buying from Showpo for years now & I will continue too! It is probably my favorite online shop to buy my clothes from. Not only are the clothes & assessories amazing, but so is the customer service. They are super kind & helpful, and reply in a quickly manner.
Hi Victoria, thanks for making Showpo your go-to shop! We are totally stoked you love our website and happy with our Customer Service. Looking forward to your next shop! Kindest, Andrea xx
Showpo is amazing quality and amazing clothes, have never had a trouble with sizing & never had a problem with delievery always come so fast! 100% would recommend showpo!
Hey Jordan, we're stoked that you love our website and everything that you ordered! :) Looking forward to your next shop <3 Kindest, Andrea Xx
Lo que ves en la página es lo que te llegará a casa. Buenísima calidad, y buenísima comunicación con la página en sí! Una de mis tiendas favoritas!
Hi Lorena, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Andrea xx
Arrived super quick and got my questions answered and solved quickly as well. They were very helpful and there clothing is so cute and trendy.
Hi AJ, Psyched to hear you were pleased with our service! Thanks for the awesome review <3 Kindest Andrea xx
I contacted Showpo about a speedy exchange on a product that was too big (my fault). They went out of their way to ensure I had my store credit as soon as possible, so I could order another product before my size sold out.
I also used five Showpo dresses for my bridesmaids last year and they looked fantastic. All my girls were super happy with their dresses and have worn them exhaustively again and again!
I couldn't recommend Showpo highly enough (and I'm usually distrustful of online stores).
Hi Pairof, oh this is wonderful. Your wedding is an absolute beauty. Thanks for making Showpo your go-to shop! We're stoked you've made us part of every special occasion and we look forward to your next shop! <3 Kindest, Andrea xx
Great customer service team - easy to communicate with and worked as efficiently as possible and very lovely!
Hi Georgia, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
I purchased a dress on Friday morning and had recieved it on Saturday afternoon ready for my night out that night. Fantastic service, highly recommend this sight for those needed last minute outfits.
Hi Lyna, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Andrea xx
This is the first time I order a dress for a wedding online and with so short notice, I unfortunately got a size that fit much too small I contacted the customer support and after sending it back received my credit immediately so I could get a different size. I absolutely recommend this online store
Hi Marisol, totally stoked with this incredibly awesome review! Looking forward to your next shop! <3 Kindest, April xx
I asked about a product which was out of stock, Showpo immediately checked the ETA of the product in their stock and advised me. Great and quick answer
Hi Tamsin, thanks for sharing your feedback! We are so pleased you were satisfied with the service you got! Kindest, April xx
Beautiful clothes and great customer service. Unfortunately I don't always get dresses that fit properly, but have no issues returning. I have twice now had to ask for another copy of my return post label, and it happens within seconds.
Hey Carissa, so happy to know you were pleased with our service! Thanks for the awesome review <3 Kindest, Aprilxx
I have written 7 times to their customer service for a refund and they act stupid by responding with the same damn question. They go in loops until you get tired of asking for your refund. I loved their dresses but after seeing how this goes when you want a refund, I'm considering never purchasing again! Super shady company!
Hi Stephany, so sorry about your experience and that you're unsatisfied with our service! We'd love to sort this out for you! May I know the order number so we can check your account for you? Talk soon, April xx
Not even sure where to start...
I ordered a dress, they sent me a top I asked for a refund was promised twice this ok.
Jill from customer service then said this wasn't ok anymore and I would receive store credit (this took 1 month after sending the dress back)
Annoyingly decided to just use the credit ordered another dress size 8 received a size 14!
I message to complain and Jill replies again she hasn't even read my email and replies with an automated message about store credit and I wont be getting a refund.
I have no idea why a company would want to ruin a relationship over $60 I have got to the point now where I don't care keep my money I'm sick of the bad customer service I have received.
I will NEVER buy anything again from ShowPo and I have also told my friends & family to do the same.
Hi Abby, oh no! I am really sorry about this experience. We absolutely hate disappointing our customers since the core of our business revolves around our customer satisfaction! I agree that this is totally not fair so I want to reach out to you personally. Can you provide your order number and email address so I can contact you? Kindest, Andrea
I had some questions about sizing and the conversion from AU to US. The site doesn't convert if you use the AU so my sizing stayed the same when I went over the US site. Rej helped me out & even screen grabbed me the sizing chart. She was extremely helpful. :D
Hi Sara, we're so lucky to have Rej! She's really great :) Have a great day! <3 Kindest, xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emma, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Andrea xx