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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Thank you for helping me with my technical issue even though it took forever you were still patient and followed through with helping me until the end!
Hi Renee, aw thank you for this feedback! We're always happy to help! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
I've never had such good communication with a company... ever! Highly recommend, super helpful! Xxx
Hi Loretta, aw thank you so much for this amazing feedback! We're really so stoked you're happy with our service! <3 Hope to see you back soon! Kindest, Jo xx
Love shopping here. Took me a little bit to get the right size and measurements were wrong. But no biggy. The staff are really helpful
Love it.
New fav shop
Hi Diannah, thanks for this review! Sorry you had a bit of trouble with sizing but glad to hear our team was able to help out! If there's anything else you need help with, we're always happy to help! <3 Looking forward to your next shop! Kindest, Jo xx
I recently contacted Showpo through their fb chat. I was very delighted that I got a quick response and a very helpful staff.
They have amazing customer service and it really gives me the confidence to continue shopping with them.
Hi Thu, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx
I chatted with ida from customer support and it was a great experience. She answered my questions perfectly and gave me the right kind of answers
Hey Jordin, aw thanks so much for this feedback! We're so pleased to hear Ida was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx
I love the dresses that I got from them for my bridesmaids! I had to return one size and they went extra mile to help me.
Hi Lhen, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx
I has orders a lot of clothes from many online shop, but I have to say this is the fast customer service ever! I can't wait until I will get my dress. Let's see how it go, but customer service are already impressed me by far
Hi Parawee, thanks for this awesome review! We're stoked to know you're impressed! <3 Kindest, April
I recently discovered Showpo and love it! Everything I have ordered from their store has been quality and as described. Their customer service has also been great. I recently reached out with a question and got a response within a few short minutes. I will definitely be a return customer.
Hi Morgan, aw thanks for this great review! We're so happy you're pleased with our website and our service! We really do try our best! :) Looking forward to your next shop! <3 Kindest, Jo xx
Ordered a dress for graduation, the courier lost it in the mail or im not sure what happened. I had to order the dress again, and pay for expedited shipping that Showpo refused to compensate even though it wasn't my fault, they said it was the courier's so it wasn't their issue. They provided me credit to order the dress again (wasn't enough to cover the new price of the dress since it originally had a one-time student discount on it.) Anyways I pay for expedited shipping and it still is in Australia and is supposed to come tomorrow so no way it'll be here on time. It's my graduation dress and even though I ordered 3 weeks ago, they failed to provide me with it and will have to go find some other dress. Further when issuing the credit, it took me like 3 phone calls for it to finally show up on my account and the happiness agent kept saying it's there even though it wasn't. Extremely frustrating company, I'd stay away because you won't get your stuff in time.
Hi Karishma, so sorry you had to experience the inconvenience. :( It's the last thing we want you to encounter. Please provide the order numbers so we can check and sort this issue out for you asap. Talk Soon, April xx
Even though this is twice my store credit hasn't come through both times I asked for it there customer service was very helpful
Hi Meg, so sorry you had to experience the same issue twice but we're glad it was resolved for you! Hopefully, your next order's perfect! <3 Kindest, April xx
Had a technical issue with payment being processed but an error appeared on the website and when Showpo rep Ann answered, she said they had already started the refund. Problem was fixed before I even spoke to her. Really good.
Hi Vivian, thanks for your review! We're so happy to know that Ann was able to help you out sort your issue! Have a great week! <3 Kindest, April xx
I inquired about an item that was out of stock and the online chat was very helpful in answering my questions
Hi Rachel, thanks so much for your lovely feedback! We're so pleased to know you appreciate our services! <3 Kindest, April xx
Clothing arrived at wrong size and needed a replacement in a hurry, chatted to Ann on the website chat link and she was so lovely and very very helpful! Couldn't have been a smoother or more helpful process.
Hi Charlotte, so sorry you got the incorrect size but we're so pleased to know that Ann was able to sort it out for you asap! She's great! Hope your next order is perfect! <3 Kindest, April xx
Amazing customer service! Great products, can be hit and miss sometimes but overall I'm very happy with showpo!
Hi Leah, thank you for your review! Great to know you're satisfied with our service and products! Have a great day! <3 Kindest, April xx
I sent an email and I immediately received response. Although it wasn't the response I wanted because the product I wanted wasn't going to be in stock soon enough they responded hastily and offered similar options of the outfit I was interested in and helped me find another outfit.
Hi Casita, Thank you for your review! We're so happy you appreciate our service! Enjoy the rest of the day! <3 Kindest, April xx
They make it so easy to shop, customer service is awesome, and can't beat the pricing for such quality clothing!
Hi Jessica, we're so stoked that you love everything that you ordered! :) Looking forward to your next shop <3 Kindest, April xx
PROS:
1. Cutest styles ever!
2. Pricing not bad
3. Great Customer Service
4. Fits fairly true to sizing guide in terms of waist and hips.
4a. If you have ever shopped at Ever New, the fit is around the same. The tailoring just isn't as good as Ever New
CONS:
1. CAD to USD = extra $$$ and DUTIES :( (Unfortunately)
2. Store Credit only
2a. This makes it harder to figure out the sizing for your body type. Especially if your not from the states or Australia and have to pay the extra $$$
3. Not the greatest fit for petite women
3a. The bust is a little large on V neck pieces, and some may find that they are in between a 0 and a 2 because of this. Because I am petite, I find the torso to be too long on closed back pieces. Also the inseam on the pant legs will be a little long for short ladies
4. The first time will always be the most difficult because you will incur a large cost trying to figure out you're size unless you are lucky. If you are outside the states, you will have to pay for shipping back out of pocket instead of using the store credit which is advertised because you need store credit to begin with in order to use it.
5. The material ranges depending on the piece, and it can be hard to tell what the texture will be like from the photo's
All in all, its worth a try, since their product is cute. Once you know your size and their fit, you'll have a better time navigating the site.
Hi Faheemah! Thank you so much for the feedback! We really do try our best to always help out. We do accept returns but we don't cover return postage costs and everything must be booked on our returns portal available on the website. Store credits are valid for 12 months and it could be used to buy anything available on the website and even use it on sale periods. :) Regarding fits and sizes, please note that the size chart is only a guide and garments may have a different fit depending on their style and material. If you are still unsure, you can buy two sizes and return the one that doesn't fit for a refund. :) Unfortunately, custom fees depends on the processes and procedures of your country for anything bought internationally. :( But rest assured that if you raise any inquiry with us, we'll sort it out the best way we can! Hopefully, your next order's perfect! Kindest, April xx
Was able to sort my problem in minutes, Great fast service thank you for your work Charisa
Thank you
Hi Ellie! Thank you for the awesome review!. We're so lucky to have Charisa! Have a great week! <3 Kindest, April xx
My customer service experience from Showpo Rep Charisa was fantastic! Finished chat very happy with the outcome of my problem.
Hey Rielli, aw thanks so much for this feedback! We're so pleased to hear Charisa was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Andrea xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amie! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx