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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The team at Showpo are great to deal with! I've had a few returns needed and store credit processed and they're always so helpful! The returns portal is super useful and a great system for tracking rather than not just sending a return into the mail and hoping for the best! Clothing is pretty good, sometimes I feel it's a little on the expensive side for quality, but fast postage, great service and a lot of variety. Overall I'm very happy with the store :)
The online support crew are amazing at sorting out any issues you have no matter how small they are. They are so quick at getting back to you with the resolution.
Hey Marney, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
When chatting online the communication is really fast with a really friendly team that do answer your questions!
Hi Ruby, aw thanks so much for this great review! We're pleased to hear you were satisfied with our live chat service! We really do try our best to always help out! Have a fab day! :) Kindest, Jo xx
Really fast reply. Staff is friendly and are attentive and supportive. The quality of products is really good
Hi Olga, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and looking forward to your next shop! Kindest, Jo xx
I was expecting to wait half a day for an email back but less than 30 minutes after I had emailed customer service I got a response! Thanks Charisa for being so kind and helpful!
Hey Amelia, aw thanks so much for this feedback! We're so pleased to hear Charisa was able to help! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx
Amazing customer service - stacey took the time to find dresses in similar colors and styles when the one we wanted was out of stock. Really helped us pick a formal dress!
Hey Annika, aw thanks for this awesome review! We are totally stoked you were able to find the perfect dress and Stacey was able to help out! Looking forward to seeing you rockin' your new 'fit! :) Kindest, Jo xx
May was so nice! I had a problem with my credit not showing up, which of course is stressful. She worked with me until it was showing and was so calm and polite the whole time. Their customer service is good, but May is great!
Hey N. S., thank you for this feedback! We're so lucky to have May! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx
My dress didn't fit, and it was absolutely no trouble for them to help me return it and get a refund. Very cute clothes and I would definetly recommend.
Hey Madison, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Usual customer service places get back 24-48 hours. Showpo shows amazing service by being on stand by ready to help you with your questions. Love it!
Hi Jamesy! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
The lovely Charisa dealt with my rapid fire queries so efficiently! Sorted and clarified in minutes!
Hey Kim, aw thanks so much for this feedback! We're so pleased to hear Charisa gave excellent service! She's amazing! :) Looking forward to your next shop! <3 Kindest, Jo xx
I've ordered a few things from here the quality of the material is amazing. I live in Canada, my orders have arrived before scheduled date, if not in a reasonable time frame! I have some store credit due to a return, the size was a little to big for me but the 2 piece Deliah set in dusty blue is so gorgeous I wish they had size 6 in stock... i have the break the bar playsuit also and i LOVE this (just need an event to wear it to) Customer service is amazing i've had a few responses with in an hour of submitting a return, following up on order status, or when another item will be restocked. Elvie, May and Eric amazing customer service each time!
Hi Sophie! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx
They were so helpful! I accidentally ordered the same product twice and in less then 3 hours i got it fixed! It was my first time shopping from them and I'm definitely going to again. They are so kind! :)
Hi Allie, psyched to hear you were pleased with our service! Thanks for the awesome review and hope your order is perfect <3 Kindest, Andrea xx
I emailed Showpo because I wanted to return an item but I couldn't find my order number anywhere. They responded within 2 hours and I was on my way to returning my item! Impeccable customer service!
Hi Ariel, Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Andrea xx
Super friendly and helpful staff.
Any questions I had were answered straight away.
Easy to deal with and I'm loving the range.
Thanks Showpo team xxx
Hi Lauren, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
I had size issues and needed to exchange for an event that was only a week away, the team helped me out so it was sorted with urgency and ill get my outfit back in time for my event Thanx ladies
Hi Taela, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Andrea xx
Clothes are high quality, true to size, and customer service is outstanding! I have a 24 inch waist and 28 inch underbust, and 35inch bust. This makes it hard to find clothes that actually fit, Showpo is the only place I've found that where actually not the smallest size available and still need to have alterations done! I'm a a size 2 here and they go all the way down to 0
Hi Ashley! Thanks for this awesome review! We're so stoked you're happy with our product and sizing! We do our very best to provide a wide range of sizes for our Showpo girls. <3 Looking forward to your next shop! Kindest, Jo xx
Extremely helpful and friendly customer service! Very fast as well, issue was solved within minutes!
Hey Kat, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx
Talking to a representative was very easy and they are very helpful. They helped me solve a problem I had and could tell my a restock date for an item I wanted.
Hi Sarah, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and looking forward to your next shop! Kindest, Jo xx
Love all of the products I have purchased. Their online chat is always super helpful, fast and friendly.
Hey Abby, Psyched to hear you were pleased with our chat service! We're on 24/7 so you can chat us anytime! Thanks for the awesome review <3 Kindest, Jo xx
I ordered a dress for my daughter; loved the quality and design but it was too small. Of course by the time i realized exchanges within 2 weeks, i missed the deadline. Customer service immediately offered a one time store credit, which is better than not be able to get anything. THANK YOU Showpo:-)
Hi Christia, thanks for this review! Sorry to hear it didn't fit right for your daughter but glad to hear it was all sorted out! Looking forward to you and your daughter's next shop! :) Kindest, Jo xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Emily, thanks for this feedback! We're stoked you're happy with our return portal and our products! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx