Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Showpo

Showpo

2.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Showpo?
grey stargrey stargrey stargrey stargrey star

Showpo Reviews Summary

The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
94
value
91
shipping
95
returns
86
quality
84

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Taylor K.
Unfollow Taylor K.
Share Review
Report Review

Never disappointed
May 24, 2019

Love everything about Showpo! You get exactly what you order, my only complaint is that there isn't one in Canada!

Date of experience: May 23, 2019
Showpo -. Showpo Rep
over a year old

Hi Taylor, aw thanks so much for this feedback! We're so happy to be providing lovely outfits all the way there in Canada! Looking forward to your next shop! <3 Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow Paula J.
Unfollow Paula J.
Share Review
Report Review

Very happy with both dresses I bought! Will definitely be using showpo for more online shopping in the future

Date of experience: May 23, 2019
Showpo -. Showpo Rep
over a year old

Hey Paula, thanks so much for this feedback :) We are so pleased you were happy with your purchase! Kindest, Jo xx

Connecticut
1 review
0 helpful votes
Follow grace c.
Unfollow grace c.
Share Review
Report Review

My helper was so helpful at finding my package and ensuring their support. She emailed me back right away and I didn't have to wait on the phone for more than a minute.

Date of experience: May 22, 2019
Showpo -. Showpo Rep
over a year old

Hey Grace, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Illinois
1 review
0 helpful votes
Follow Heather C.
Unfollow Heather C.
Share Review
Report Review

Excellent Service!
May 23, 2019

Great service very easy to communicate with and had great customer service. Returning my order was very easy and smooth

Date of experience: May 22, 2019
Showpo -. Showpo Rep
over a year old

Hey Heather, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Texas
1 review
0 helpful votes
Follow Lidia H.
Unfollow Lidia H.
Share Review
Report Review

I called to see if my order was shipped yet... Maria helped me without a thought. I appreciate her patience & great service. Definitely ordering form Showpo again!

Date of experience: May 21, 2019
Showpo -. Showpo Rep
over a year old

Hey Lidia, we're so lucky to have maria! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow Ashley M.
Unfollow Ashley M.
Share Review
Report Review

The team always replies so quickly, even on the weekend! The clothes are great too and I can buy with confidence knowing I can easily return.

Date of experience: May 21, 2019
Showpo -. Showpo Rep
over a year old

Hi Ashley! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx

Kylar l.
California
1 review
0 helpful votes
Follow Kylar l.
Unfollow Kylar l.
Share Review
Report Review

My order was late when I paid for express shipping and they refunded the money with no questions asked. I buy majority of my clothes from this brand because of the up to date fashion and high quality. I'm very pleased with them and recommend this site.

Date of experience: May 21, 2019
Showpo -. Showpo Rep
over a year old

Hi Kylar, aw thanks so much for this great review! We're pleased to hear you were satisfied with our service! Sorry if there was a bit of delay but I hope your next order is perfect! <3 Kindest, Jo xx

Germany
2 reviews
329 helpful votes
Follow Shelly M.
Unfollow Shelly M.
Share Review
Report Review

I order my 'Paradise Looks Dress In Khaki Linen Look', I got it within 5 days and It's awesome in chest fitting and length wise. The fabric is nice, feels comfort after wearing. You definitely will love it, give it try.
Thanks, Showpo

Date of experience: May 21, 2019
Showpo -. Showpo Rep
over a year old

Hey Shelly, thanks so much for this review! We are so happy you love this dress as much as we do! Looking forward to your next shop! <3 Kindest, Jo xx

Nebraska
1 review
0 helpful votes
Follow Kelli S.
Unfollow Kelli S.
Share Review
Report Review

Great People
May 23, 2019

My package was delayed due to customs but they reached out to me about it. Customer service was super sweet and updated me with every move. Can't wait to receive my order.

Date of experience: May 20, 2019
Showpo -. Showpo Rep
over a year old

Hey Kelli, aw thanks so much for this feedback! Sorry if there was a bit of delay with the customs but hopefully you get your order soon! <3 Kindest, Jo xx

Pennsylvania
1 review
1 helpful vote
Follow Stacey w.
Unfollow Stacey w.
Share Review
Report Review

I bought a bridesmaid dress from Showpo in January 2019. Two months later I found out I was pregnant and would need a bigger size, as I will be 6 months pregnant at the wedding. Showpo was unable or unwilling to exchange for a bigger size. This is taking full advantage of the fact that I have to buy another dress because it is for a wedding. Very bad business and customer service.

Date of experience: May 20, 2019
Showpo -. Showpo Rep
over a year old

Hey Stacey, I am really sorry about your experience and that you're unsatisfied with our service! We absolutely hate disappointing our customers since the core of our business revolves around our customer's satisfaction. Please keep in mind that all returns are processed as store credit but we understand that not every situation is black and white which is why we have our returns policy advertised online to enable our customer's to make an informed decision before buying. Our returns policy shows that we can accept returns within 14 days of receiving it but we could be lenient and accept up to 30 days from purchase date and that's already going above and beyond our normal process. We try to be super fair with all of our customers, I hope you understand that this is why we must stick to our policy! Hope that makes sense. Have a fab day! Kindest, Andrea

Australia
1 review
0 helpful votes
Follow Ebonie R.
Unfollow Ebonie R.
Share Review
Report Review

Emailed them straight away about a return and got back to me with information I needed. Very helpful.

Date of experience: May 20, 2019
Showpo -. Showpo Rep
over a year old

Hey Ebonie, We're so happy to hear you were pleased with our service! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Austria
1 review
0 helpful votes
Follow Armina S.
Unfollow Armina S.
Share Review
Report Review

I had a question about a dress and they responded in about 2 hours, i was honestly very suprised. They were extremly nice and i cant wait to order. This site is about to be my new go to

Date of experience: May 20, 2019
Showpo -. Showpo Rep
over a year old

Hi Armina, aw thanks so much for this awesome feedback! We're always happy to help! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow Kasia E.
Unfollow Kasia E.
Share Review
Report Review

I ordered a dress online and after my purchase I needed to change my shipping address, the girls were really helpful with my request and within 10 minutes the address was updated and the dress was shipped. Lovely to deal with.

Date of experience: May 19, 2019
Showpo -. Showpo Rep
over a year old

Hi Kasia, we're so happy to hear you were pleased with our services, we really do try our best! Have a great week! Kindest, April xx

Maryland
1 review
1 helpful vote
Follow Samantha k.
Unfollow Samantha k.
Share Review
Report Review

I have a wedding on June 1st that I completely forgot about, I was panicking and ordered a dress last minute frol showpo. IT DIDNT FIT *que my internal freak out* I immediately emailed customer service to see if I could get my credit right away after I mailed my order back and sure enough, Angel and Maria were so sweet and fast tracked my store credit so my dress could be here right on time! Very pleased with how smoothly this all went. Thank you ladies!

Date of experience: May 19, 2019
Showpo -. Showpo Rep
over a year old

Hi Samantha, thanks for the great feedback! We're really lucky to have our girls, Maria & Angel! Hopefully, your next purchase is flawless! Kindest, April xx

Canada
1 review
1 helpful vote
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Costumer support always answered the phone and were always happy and very helpful! They went above and beyond, even by phoning me back when I couldn't hear them because of terrible service. Returns with them are so amazingly easy, and if you are in a tight squeeze they can rush your store credit so you can order a different size and have it on your way ASAP!

Date of experience: May 18, 2019
Showpo -. Showpo Rep
over a year old

Hi Sarah! Aw thanks so much for this amazing review! We really try our best to provide excellent service so this really means a lot to us! Thanks again and looking forward to your next shop! <3 Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow Tyler S.
Unfollow Tyler S.
Share Review
Report Review

I bought two sizes of the same dress from Showpo, both unfortunately didn't fit despite us measuring to follow the guidelines on the website. However, we were able to easily return both and spoke on the phone to April who helped us sort it out :)

Date of experience: May 14, 2019
Showpo -. Showpo Rep
over a year old

Hey Tyler, thanks so much for this feedback! We're so pleased to hear April was able to help! She's amazing! :) Hope your next purchase is perfect! :) Kindest, Jo

California
1 review
0 helpful votes
Follow Margaret K.
Unfollow Margaret K.
Share Review
Report Review

Elvie was very helpful and was able to process my return within 30 mins from my request. Thanks again for the wonderful customer service.

Date of experience: May 14, 2019
Showpo -. Showpo Rep
over a year old

Hey Margaret, we're so lucky to have Elvie! She's really great :) Can't wait to see you rockin' your 'fit <3 Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow jessica c.
Unfollow jessica c.
Share Review
Report Review

Thank you charissa
May 14, 2019

Thank you so much charissa for such helpful and quick response time and helping me with my order problem.
Your amazing :)

Date of experience: May 13, 2019
Showpo -. Showpo Rep
over a year old

Hey jessica, aw thanks for this awesome review! We are totally stoked Charisa was able to help out! Looking forward to your next shop! <3 Kindest, Jo xx

Australia
1 review
0 helpful votes
Follow Tessa M.
Unfollow Tessa M.
Share Review
Report Review

Charisa helped me immensely and I cannot thank her enough. She was able to pop store credit into my account from my returned dresses faster than normal. I love shopping at showpo!

Date of experience: May 13, 2019
Showpo -. Showpo Rep
over a year old

Hey Tessa, We're so happy to hear you were pleased with our service, we really do try our best! Have a fab day and hope your order is perfect :) Kindest, Jo xx

Indiana
1 review
0 helpful votes
Follow Audrey S.
Unfollow Audrey S.
Share Review
Report Review

I have purchased 3 different dresses from showpo. The dresses arrived in 4 days from the day I purchased them. I ordered size M and each one fit me perfectly. The quality of the dresses is great and the detailing on them is perfect. They also offer 'after pay' which makes the dresses even more affordable! Love showpo and will be shopping here again!

Date of experience: May 12, 2019
Showpo -. Showpo Rep
over a year old

Hey Audrey, aw thanks for this awesome review! We are totally stoked you love our website and your new Showpo haul! I'm sure you'll look hot AF in your new outfits! :) Kindest, Jo xx

From the business

Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!


showpo.com
Founded in 2010
Sydney, NSW, Australia
+22
See all photos