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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Super fast replies and sorted out my problem with no issues! Will definitely recommend showpo to everyone
Quality items and excellent returns Procedure. Customer service was excellent, will definitely recommend. Thank you
Hey Fiona, aw thanks so much for your review, so glad you found our returns process super easy and that our Customer Happiness Team could help you with anything you needed! Kindest, Laura xx
I am in love with my purchase!
Perfect quality and application of the clothes
I recommend it!
Hey Koralia, thanks so much for the love! So glad to hear you love your Showpo order, hope you love your next shop with us just as much! Kindest, Laura xx
I sent an email hoping to get some help returning 2 dresses. The support staff was amazing, replied within minutes and helped sort my issue out. I'd rate higher if I could. Perfect!
Hey Lucy, aw thanks so much for your review! Sorry to hear your 2 dresses weren't 100% perfect for you, but so glad to hear you found returning them easy and that our Customer Happiness Team could help sort that for you! Kindest, Laura xx
ShowPo's customer service is seriously so great. They reply so FAST & are so sweet & helpful! Everything I've ordered from this site has been really great quality & an overall good experience. I love how big their selection is!
Hey Sylvia, aw thanks so much for the love, we're so glad you love shopping Showpo and our amazing Customer Happiness Team! Kindest, Laura xx
Excellent service, I've purchased quite abit from showpo and quality is always great! I have had to return something before and it was so easy and hassle free!
Hey Tash, aw so glad to hear you love shopping Showpo! We work super hard at what we do, so glad to hear you love shopping with us! Kindest, Laura xx
This is the second time I've had to reach out to them for issues/concerns/questions and their customer service is awesome as always! Super fast to respond and always looking into helping in any way possible! Always pleasantly surprised with showpo!
Hey Elise, thanks so much for your review! Our Customer Happiness team love chatting with our customers and being able to provide the best service possible, so we're stoked you love chatting with us! Kindest, Laura xx
Very helpful customer service! I emailed and they replied within the hour and fixed my problem on the spot. Would definitely recommend, great quality products and if you have any issues they are reachable, which is rare for an online store.
Hey Annabelle, thanks so much for your review! We love being able to help our customers, which is why we're available 24/7! Hope to see you shop with us again soon! Kindest, Laura xx
Cutest clothes, big selection, great prices and the. They reply to my emails instantly whenever I have a question. Customer service is above and beyond!
Hey Jamie, aww thanks so much for your review! We work super hard at what we do, so glad to hear you love shopping Showpo! Kindest, Laura xx
Was trying to purchase a dress online and my discount code wasn't applying. The online chat feature was super helpful and I was given a new code to apply. Can't wait to receive my order!
Hey Lovely, thanks so much for your review! Sorry to hear you were having issues with your code but stoked you loved chatting to us on live chat, so we could sort that for you asap! Hope you love your order! Kindest, Laura xx
So accomodating and professional! I sent an item back that was too big for me and was concerned that the smaller size would go out of stock before I got my store credit, emailed the girls at showpo and they were more than happy to help out!
Hey India, aw thanks so much for your review, stoked to hear you love shopping with us! We love providing the best service possible, so glad we could help you get the right size asap! Kindest, Laura xx
An item was missing in one of my packages and the team was super quick to respond and solve the issue in a timely manner. Wonderful customer service.
Hey Elizabeth, thanks so much for your review! So sorry to hear your order wasn't perfect, we only ever want our customers to have a flawless time shopping with us! So glad we could resolve this for you asap, and hope your next order is perfect! Kindest, Laura xx
I have never had an issue from buying at showpo and they are very responsive to customers. I love them. Super helpful!
Hey Kassandra, thanks so much for your review, we're so stoked to hear you love shopping Showpo! We love our amazing customers too, and can't wait to see you rocking Showpo again soon! Kindest, Laura xx
I bought a dress from here that was a little too big for me and wanted to return it. Within two days I had it returned and my new dress sent out to me. Will definitely be buying from here again!
Buy almost every outfit for any event from Showpo, never disappointed. Good quality and fast shipping!
Hey Ngaire, aw thanks so much for your review! We work super hard to design clothes for any occasion, so stoked you choose Showpo anytime you need an outfit! Kindest, Laura xx
Showpo is easy to navigate and issues are easily solved... And the free express shipping on orders $50+ is the best part
Hey Lara, thanks so much for your review! We're so glad you find shopping with us fun and easy, and love that we can get your orders to you asap! Kindest, Laura xx
This was my first time shopping at showpo. My first dress was beautiful lace, good quality. It just didn't fit me, foolish me thought i could pull off a small again in my lifetime ha! I shipped it off today using return center- super easy. It said on the site they could expedite the order but I'd just need to contact them. I emailed them today! And already ordered my new dress just had to show proof i sent it off. I love this site, it wasn't like fashion nova or lulus where you get a response a couple days later. This all happened today. :)
Hey Courtney, aw thanks so much for the review, welcome to the Showpo girl squad! We work super hard to create incredible outfits for any occasion, and provide amazing customer service, so stoked to hear you loved shopping with us! Hope to see you shop Showpo again soon! Kindest, Laura xx
Fast and great communication from the Happiness Team at Showpo. My absolute favourite online store. Always recommend.
Hey Georgia, aw thanks so much for your review, we're so glad to hear you love shopping Showpo! Kindest, Laura xx
They gave me store credit for some items I returned after the grace period. Thank you so much for doing that for me!
Hey Jazmine, thanks so much for your review! We do have to follow our policies and guidelines, but understand that sometimes life can throw a few curve balls, so are happy to help our customers whenever we can! Kindest, Laura xx
Staff are always super quick and helpful in their communications, very friendly and always will do their best to help sort out any issues!
Hey Leith, thanks so much for your review! We work super hard to help you with any issues as quickly as possible, so stoked to hear you feel this and love shopping with us! Kindest, Laura xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Georgia, aw thanks so much for your review, so glad Showpo is your go-to place to shop! Kindest, Laura xx