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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Get great answers when I ask chat about a product I like mainly in sizes as they do vary alot but otherwise I love the clothing.
I ordered a dress but had to return it as it was much too big. Jill helped me with the return so I could reorder the dress in a smaller size. The quality of the dress was good, but now I know the sizes are larger than I'm used to.
Hey Angela, thanks for your review! Sorry your first order wasn't perfect, but glad to hear Jill could help make your return super simple so you could get the perfect fit for you! Don't forget to check out our size guide and 'Details' tab to help you pick the right size for your next purchase as well! Kindest, Laura xx
Showpo is great as it offers a lot of fashionable clothing in all sizes. Quality is not as great as it used to be and sizing varies incredibly. Returns policy isn't the best however they do make it clear on what is it. Customer service has always been great and helpful. I always shop at showpo. Like any online retailer you need to make sure you read returns policy.
Hey Amelia, thanks so much for your review, we really appreciate your thoughts! We're always working on ways we can make shopping with us even better, so hope we can continue to be your go-to place to shop! Kindest, Laura xx
I ordered 5 different dresses for 2 occasions i had coming up and brought dresses that would fit my body type, something would look decent right?...
All sizes were trash! Some styles i couldn't even get on and others would pretty much fall off me.
2 dresses the material and fit looked nothing like the picture quality.
I contacted for a refund and was denied, the girl dealing with me came across quite rude and copy pasted their returns policy of store credit only! Would not of spent $280 here to recieve store credit when the garmets were so poorly sized and bad quality.
I have brought on so many other similar online stores and i am shocked they are legally aloud to do this!
Go shop on pretty little things ladies! Amazing customer service when unsatisfied
BTW. 2 months later and still my store credit is not on my account!
Hey Jess, we're really sorry to hear your items weren't perfect for you, we totally understand how disappointing that can be. If you've received items you believe don't match our size guide, please send images through to [email protected], we'd love to assess these for you and be able to help you with some options from there! We'd really love to look into what's gone on, and hopefully turn your experience around, so hope to hear from you soon! Kindest, Laura xx
Sizing is crap and the return policy is tedious.
What am i going to do with a store credit when I am not going to be spending here for myself or my family or friends.
Very Disappointed and would not be recommending this site to anyone.
Hey Jo, so sorry to hear you feel this way, we work really to make shopping with us easy and fun! We make our returns policy as transparent as possible, and have it readily available online and linked upon checkout. We also offer 24/7 customer assistance if you need any help as well. Hope your next shop with us is perfect! Kindest, Laura xx
I ordered dresses that were my size and one below my size to keep my options open. They both turned out to be terrible quality, and ridiculously long and large. I have never been so dissatisfied with my shopping experience. In addition, I had to pay 9 dollars out of my pocket to return the clothes, and only received store credit. I spent around $200 here, and basically wasted $200 because I'm sure the next pair of clothes I order will have the same issue. Don't waste your time on this website, it is a complete rip off. They only offer store credit as a return because they know that they have bad quality clothing and have roped you into buying their clothes.
Hey Riya, so sorry to hear your experience with us wasn't 100% perfect! Our returns policy is to issue you with full store credit, however if you've received something you believe is faulty or doesn't match our size guide we can offer you some other options. We simply require customers to send us images showing the fault before returning the product, so we can assess and offer you options from there. If you need any help with your returns, or next shop, we're available 24/7 on live chat, email and phones! Hope your next shop with us is perfect! Kindest, Laura xx
I ordered from showpo once and was satisfied with the clothing. I tried again and all the clothes were terrible quality and way too large on me. I am 5'3, have a B cup and weigh about 95lb, a size 00 (double zero) should fit me.
For returns they make you purchase a label for $9. No, they don't subtract this from your refund but you have to pay out of pocked on top of what you paid previously.
On top of that they only give you store credit.
I held on to my store credit for a while and ordered again a few months later, and I swear it seems like the quality gets worse with each purchase. The quality was extremely bad, fabric itchy, cheap and simply terrible.
Now, I had to pay ANOTHER $9 to return these clothes and am again left with store credit. WHAT A WASTE OF TIME AND MONEY. I am so upset. I don't want store credit. For all I know the clothes are going to be too large and super cheap looking again when I order, and then I have to pay $9 again to return the stuff.
Truly never ordering from this company again, I would if their return policies weren't so inconvenient and unfair. But truly never. Again.
Worst buying experience I've had in a while. I've purchased stuff on Wish for like $5 that had better quality than these clothes.
Just DON'T do it.
Hey Newi, so sorry to hear you haven't loved your shopping experience with us, we only ever want our customers to love shopping Showpo! We try and make our returns policy as easy and transparent as possible, and also offer 24/7 customer assistance if you need any help at all! If you've received something you believe is not up to our usual Showpo standard, please reach out to us at [email protected] and we'll happily look into it for you and see what we can do to turn your experience with us around! Kindest, Laura xx
As a petite girl I struggle finding clothing that fits me! Showpo is one of the only brands I can confidently buy without having to alter my clothing. I love that they include everybody - all sizes. Furthermore, they have great costumer service and help you with your problems quickly and professionally!
Their shipping is ridiculously slow. Their sizing is way off, especially shoes. Everything is way too large. A size 7 shoe fits like an 8. Clothing fits a full size larger, or more. Furthermore, customer service is completely inflexible. Don't shop early for Christmas from their website because you will NOT be able to return, exchange or get store credit past 30 days... period. There are far better online stores to shop from.
Hey Kate, thanks for your feedback, we're really sorry to hear your experience wasn't perfect! Our customer happiness team work super hard to assist with any issues you experience, so we're available 24/7 for you. You can reach out via email, live chat or phone and we'd love to help with anything you need. Kindest, Laura xx
Amazing experience, excellent support regarding my return and a very clear procedure
Give Chelsea a raise!
Hey Aissatou, thanks so much for your review! So glad to hear your experience with us was great, and Chelsea was able to help make returning your item super simple and easy (we totally agree, she's amazing)! Hope you love your next Showpo shop just as much! Kindest, Laura xx
The lovely Babes at Showpo are amazing!
It's always my go to place to shop these days for any events I may have coming up.
Like anywhere sometimes what we purchase may not sit as well as we like (could be shorter than we realised or the girls might be really on display) but there's never any dramas if I need to return something!
Thanks again for your awesome service
Xox
Hey Jess, thank you so much for your lovely review, we so appreciate it! We really do work hard to provide amazing products and as much detail and information on each item as possible, to make the online shopping experience fun and easy! Hope we can keep impressing you with stunning pieces you can wear to any event! Kindest, Laura xx
The company does not give a refund. Only store credit. If you are one of the victims of this company who does not want anything to do with their cheap products anymore, and just wanting your money back, I urge you to make a complaint at Fair Trading because their policy is not fair to unsatisfied customers. Their clothes are pretty expensive so I was expecting a good quality as well. My orders are all dismaying. Really really cheap and bad quality. I returned them the next day and would only give store credit in return or gift cards. Their policy is not fair. We should have the right to have our money back rather than store credit or gift cards. I have already made a complaint in Fair Trading and if anyone else out there deserves justice to their purchase, please report this unfair policy to Fair Trading.
Hi Dianne, we're really sorry to hear you're so disappointed in your experience with us. We offer full store credit for all returns, and make our returns policy readily available online so it's there for our customers to access. In the case your receive a faulty item, we can offer you some other options, we simply ask customers to send in images of the garment so we can have it assessed. I can see our customer happiness team have worked on a resolution with you, so we hope to see you shop with us again soon and that you love your next shop with us. Kindest, Laura xx
The shipping is amazing because of how fast it is, though the quality and sizing of these items were despicable! I bought three dresses within two weeks and returned them all due to sizing issues. I'm not sure if their sizing charts are off, but I usually wear a size 14-16 AU, though the sizing chart recommended a size 20 for me! Of course, the dress was enormous on me and I had to send it back. For the premium prices you pay, the quality could be a lot better. And the fact that you can't get a full refund and only get a store credit is very tedious. The customer service team was very helpful throughout all my returns although, I will not be purchasing from this site again.
Hey Bridget, thanks for your feedback, we're really sorry to hear your experience hasn't been perfect! Although the size guide is a standard guide only, we offer it to try and make selecting items as helpful and easy as possible. If you've received something you believe doesn't match the guide at all, you can send in images of your garment, to info@showpo, and we'll happily have the Product and Design team assess it and can offer you options from there! Really hope this helps, we're available 24/7 if you need further assistance! Kindest, Laura xx
I purchased the"-take me picture" dress
Absolutely love and adore it!
Unsure why I bought myself the size 6! Maybe just haven't comes to terms with the fact I have a larger as$ these days hahahha
But the returns process was so quick and easy! And all of the support girls I spoke to were so helpful in directing me as to which stage to take next
Thank you so much!
Can't wait to dance the night away in this dress at my staff Christmas party
Hey Melinda, aw thanks so much for all the love! We're so glad to hear you love this dress (it's one of our favs for the holiday season too)! We love providing our customers with an amazing shopping experience, so we're stoked to hear you loved your Showpo shop! Enjoy your Christmas party! Kindest, Laura xx
The buying experience was fantastic! Paid for 4 hour delivery and received the item in that time. The jumpsuit looked amazing in the pictures but the fit wasn't great for me. I purchased a size 10 which is my usual size but item runs small so 12 would have been better. The fit itself may still have been a problem. I guess this is the risk of online shopping.
Hey Lovely, thanks for your review! So glad to hear you loved our speedy service, sorry to hear the jumpsuit wasn't perfect for you! Don't forget to check out our size guide and details tab for more info on each particular product, to help give you more info on your shop! If you need assistance, we also have 24/7 live chat and are always happy to help! Hope your next order with us is perfect! Kindest, Laura xx
I am currently hospitalized for some time so I wasn't able to ship my return package on time 3 days tops. I had already made the request on time. When I spoke to a rep about shipping my package they said I could not because it was outside of the returns. They didn't care that the reason for return was that both dresses had damage to them. (Lines of stitches in the front panel of the satin dresses). Cruel company and I will never give them my business ever again. (I will be adding photos of the damage on the dresses when I am back home)
Hey Krystal, so sorry to hear you've been unwell and you've had some trouble with your return! We do have a 14 day returns period but we always try to do our best to help our customers. If you've received items that are not up to our usual Showpo standard, we definitely want to help you out! If you can reach out to me at [email protected] I'd love to investigate this further for you and hopefully turn your experience with us around. Kindest, Laura xx
Everyone at Showpo are so prompt at responding to any questions you may have and they are willing to help you with any issues that may arise with you order along the way. Thank you so much
Hey Bianca, thanks so much for your review, we're so stoked to hear you love shopping Showpo! Our Customer Happiness team are available 24/7 and love being able to help make your experience with us amazing! Kindest, Laura xx
No refund alternative for a faulty item, and then when they have said that our store credit on my account, I see that it is not there. I emailed them about this issue, they said they had updated it. Two weeks later, I need to buy something (even though I never want to shop at this terrible place) and there's no store credit.
Like most online shoppers, I enjoy adding everything that catches my attention into my cart. I noticed that the website was advertising a sale on winter items, and so of course, I begin to stock up. However, when it came to applying the coupon code and checking out, the coupon code was not valid. I contacted customer service about the issue and they were very quick to respond and was very helpful in resolving the issue.
Hey Priscilla, thanks so much for your review! Sorry to hear you were having issues with the coupon code but so glad our amazing Customer Happiness Team were able to help you out! Hope you love your order! Kindest, Laura xx
Very quick and easy return process for when sizes aren't quite right! Super helpful team with an inquiries I had about the process too!
Hey Tegan, thanks so much for your review, we're so glad you found our returns process super easy, and that our lovely Customer Happiness Team could help you out! Kindest, Laura xx
The best customer service that always reply within a few hours with a solution to my problems. Quality are always amazing with a large variety of clothes available.
Hey Yoyo, aw so glad to hear you love shopping Showpo! We work super hard to provide you with amazing pieces for any occasion, and the best service possible to make your experience flawless! Kindest, Laura xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Trish, thanks so much for your review! We're so glad to hear you love our live chat, the team are available 24/7 and are always super happy to help find the perfect outfit with you! Kindest, Laura xx