On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Showpo have a great Customer Service Team, their returns are easily processed and the delivery of their orders are always on time.
The clothes have always been of a good quality. Sometimes the sizing is a bit off, so it's best to measure before ordering.
I placed an order back on 5/29, a dress that I was planning to wear on my bday 6/16. It's been 7 business days and I got ZERO updates about the order "In transit". I got in touch with their support center and told me to keep an eye in the tracking link. Asked them for an ETA or otherwise cancel my order, customer service told me that I'll get a refund once I receive the package... God knows if I'll ever receive it or when... prob by fall or winter. This is very frustrating, they aren't reliable at all. Never again. At this point I just told them to keep my money, basically I paid for an item and I got nothing. I guess that's how they make their money.
Hi Karina, We're really sorry to hear your experience has left you feeling this way. Once your order leaves our Warehouse it's up to the courier to get your order to you on time, so sorry to hear if they've not done this. We're always happy to help and see what other options we can offer you to resolve this, so if you can reach out to me at [email protected] I'd love to look into this for you and see what we can do to turn your experience around. Kindest, Laura xx
Any concerns are responded so quickly with easy resolution to any issues. Returns and size swapping with store credit are very easy. Always loved the items I've bought and been in good quality.
Hey Madds, thanks so much for your review, we're so glad to hear you love shopping Showpo! Kindest, Laura xx
I ordered a dress for my graduation using express shipping which cost $12.99 which was suppose to be arriving June 1st and when I got the Confirmation email it stated it wasn't going to arrive until June 5th- which is the day of my graduation which would be too late. I really hope the email was incorrect and it comes on time. Please respond soon!
Hey Mikaeliah, sorry to hear you're having concerns over the arrival of your order. As stated on our website, most couriers are experiencing high delays at the moment, but are working hard to get orders shipped as quickly as possible. If you'd like some assistance with your tracking, simply reach out to us at [email protected] and we'll happily look into it with you. Hope your order arrives asap! Kindest, Laura xx
Don't buy in Showpo. First time I bought, and it didn't arrive the date estimated. When I wrote the answer was your parcel may have been lost' so they gave me credit. So, now that I order the second time to spend the credit they gave me. Guess what? Again, I never get it. I write again and your parcel may have been lost' This is very disappointing. And they offer me more credit? Come on! You will never get what you buy in this store. BE CAREFUL!
Hey Laura, we're really sorry to hear you feel that way, we work really hard to make shopping with us fun and easy. Your experience definitely doesn't sound right, and we'd love to look into what's gone on. If you can reach out to me at [email protected] I'll happily look into this and hopefully turn your experience with us around. Kindest, Laura xx
I only buy dresses from showpo. Once you get used to a website you like and trust it's hard to shop elsewhere!
Hey Jess, thanks so much for the love, we're so glad to hear Showpo is your go-to place to shop for dresses for any occasion! We work super hard at what we do, so we're thrilled to hear you love shopping Showpo! Kindest, Laura xx
Have bought a couple of different items now and all great quality. Staff were very helpful when I needed an exchange fast tracked, they ensured my replacement would arrive prior to the event.
Hey Morgan, thanks so much for your review, we're so glad to hear you love shopping Showpo and that our amazing Customer Happiness team were able to help you get your replacement super quick! Kindest, Laura xx
Amazing service
I returned a product and my store credit was done so quickly for me so I could get the correct size quicker
My items always arrive so quickly and the quality is great.
Will definitely shop again!
Hey Lovely, aw thanks so much for your feedback, we're so glad to hear you loved everything about your Showpo shop! Kindest, Laura xx
One of the ladies working there, Jill, treated me like a child upon asking about a refund I was promised. This was over a month and a half ago and still haven't gotten my refund of $50! On ordering a skirt, my normal size was three sizes too big for me and when sending it back and getting the right size, had to pay a fee of $16. Quality of clothes was cheap. Would not shop here again.
Hey Kathryn, we're really sorry to hear you feel this way, our whole team works super hard to try and make your experience with us amazing. If you've received something that's faulty, have sent in images, and had it assessed we can definitely offer more solutions for a faulty item, so I'd love to look into what's happened and hopefully turn your experience with us around. If you can reach out to me via [email protected] I'd love to help you out! Hopefully speak soon! Kindest, Laura xx
I ordered Showing Me Off Two Piece Set In White Lace, and Where Are You Now necklace in gold. I received me package very fast considering I live over seas. The package came in a cute purse like' bag. Inside was the two piece set and the necklace. Be careful when ordering jewelry. The bag for the jewelry was super tiny and I actually ended up throwing my necklace away because I didn't see it. The packaging for it looked like a silica packet. I found my necklace though, but because the packaging for the necklace was so small, it was pretty tangled. The necklace still looked like it would be good quality. I also contacted customer service because I originally thought they didn't send me my necklace, and they were really willing to make things right. They also replied within an hour. The two piece set was super cute. What I didn't like about it though was it was a little bit see through, the top showed a lot a cleavage but you could make it better by tying the front tie tighter, and the skirt was long. I'm 5'2" and the skirt dragged the floor, compared to the picture of the model where the skirt is at her ankles. My overall review of them is good. This is my first time ordering with them so maybe the things that went wrong was my fault because I didn't know what to expect, I didn't know about small jewelry packaging and I didn't know their models are so tall, but I'm definitely willing to order from them again and keep figuring out the company.
Hey Jessica, thanks for taking the time to give us your feedback! We know online shopping can be tricky, so offer a 'details' tab on each item! Here you can find more info about each individual garment, as well as the height and size of the models so you can get a better idea of how each item will work for you! So glad you reached out to our customer happiness team so we could help make things right, we're available 24/7 and always work super hard to try and turn your experience with us around! Hope to see you shop with us again soon! Kindest, Laura xx
First time purchaser and it wont be my last. Due to size I had to return a beautiful dress and the customer service has been amazing and made it simple and friendly. When you suffer with anxiety this makes life 1000 times easier. Thank you :)
Hey Amanda, aw thanks so much for your review! We know online shopping can be tricky, so try and make the whole process as simple and easy as possible! When something's not quite right, our customer happiness team are always super keen to help and make your experience with us as stress free and fun as possible! Hope to see you shop with us again soon! Kindest, Laura xx
Really quick getting back to you with any enquires very helpful and friendly! Also clothes are gorgeous.
Hey Charlotte, aw thanks so much for your review! We're so glad to hear you loved your Showpo shop and dealing with our amazing customer happiness team! Kindest, Laura xx
My package came later than i thought it would but i got a response within minutes from my email from Jill who looked into the situation w auspost for me.
It ended up coming today anyway but still lovely customer service!
Hey Ruby, thanks so much for your review! We're super sorry if the courier got a little held up, but glad to hear you've now got your order (we hope it was worth the wait)! Our Customer Happiness team love being able to help and make your experience seamless, so glad Jill made your experience a little easier! Kindest, Laura xx
The staff were very easy to communicate with, responded quickly and to was very helpful. I will for sure be buying from here again
Hey Madison, thanks so much for your review, we're so glad to hear you loved your Showpo shop! We work super hard at what we do, so glad to hear you love shopping with us! Kindest, Laura xx
I had some problems with my item and reached out to email them. They were quick to respond and helped me so fast. Even though I had an issue with the item itself I will continue to shop there as their customer service was super fast and were very nice as well. The quality of the item(dress) was definitely high quality not to mention super cute! I definitely recommend ordering from Showpo and if there is an issue just send them a email! Super helpful plus all the cute clothes.
Hey Tina, thanks so much for leaving your review, we really appreciate it! We're sorry to hear you had some problems with your item, but so glad our amazing Customer Happiness team could help you out and sort this for you asap! We really hope your next order is perfect and can't wait to see you rocking Showpo again soon! Kindest, Laura xx
The team is amazing. So quick answers. The items are exactly how I wanted.
Congratulations, good job.
Xoxo
Hey Rina, thanks for your review, we're so glad to hear you loved chatting with our Customer Happiness team and that your items were perfect! Can't wait to see you shop Showpo again soon! Kindest, Laura xx
Customer service was excellent. They responded so quickly, was extremely helpful and we were able to resolve my issue fast!
Hey Erin, aw thanks so much for your review! Our Customer Happiness team work super hard to make each and every shop with us amazing, so glad you loved dealing with the team and shopping Showpo! Kindest, Laura xx
They have been able to help right away with multiple return charges and updating my account credit right away once my item was received. I have a quick turnaround to get the right size dress and they were extremely helpful.
Hey Allie, thanks so much for your review! We love being able to help customers super quick, particularly when you need your outfit for a particular upcoming event! So glad you were able to get the perfect outfit in time! Kindest, Laura xx
Show Po are so responsive to any query I have ever had! They have literally provided me with the best service I have ever received from an online retailer! I have ordered from them several times and it is always dispatched so fast and the clothes are always great quality and better then expected!
Hey Amanda, aw thanks so much for your review, we work super hard at what we do so we're so glad to hear you love everything about shopping Showpo! Kindest, Laura xx
Team is amazing and were very helpful.
They were patient with me, quick service, quick to answer :))
Hey Melissa, aw thanks so much for your feedback! Our Customer Happiness team work super hard to make each Showpo experience amazing, so glad you loved chatting with us! Kindest, Laura xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Felicia, thanks so much for your review, we're so glad to hear you love shopping Showpo! We're always working hard to produce beautiful items, provide speedy delivery, and incredible customer service! Kindest, Laura xx