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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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The team at Showpo were very helpful via live chat and super quick to respond. Thankyou for your help!
I've ordered from them twice now, and their service is just superb. Shipping is fast, always on time (even during COVID pandemic) and returns/exchanges are easy. High quality fabric for their clothes, the cutest styles, accurate sizing charts. But I truly appreciate their customer service—I have never been treated better as a customer. HIGHLY recommend shopping here
Hey Jonnelle, thanks so much for taking the time to leave your review, we're so glad to hear you've loved your Showpo experiences! We work really hard to make every aspect of shopping with us fun and easy, so we're thrilled to hear you love everything about shopping with us. Kindest, Team Showpo
The site has very cute clothes, however, I was not impressed with the quality. Paying almost $60/dress I expect a higher quality. I ordered 4 dresses and 2 didn't workout. The returns are for store credit only, so beware! When I sent the two items back, they only refunded me $30 at first. It was until I had to char with customer service did they refund the other one. Then I tried to buy a different dress with the store credit and remaining balance on my card, and the order failed, yet my store credit was taken away and the card was still charged. It took DAYS of emailing back and fourth before it finally got resolved.
Hey Karissa, thanks for providing us with your feedback, sorry to hear your experience wasn't perfect. We do try and have any issues resolved as quickly as possible, so sorry to hear it took a little longer than hoped to have this sorted for you. Glad to hear it was resolved in the end. We hope to make your next shop with us 100% perfect! Kindest, Team Showpo
Been shopping here for about a year or so now, and have been very happy with every purchase! Highly recommend! Customer service and quality of clothing is GREAT! :)
Hey Krystal, thanks so much for leaving your review, we're so glad to hear you love shopping Showpo time and time again. Kindest, Team Showpo
I did not receive a pair of shoes ordered but the customer service responded to my email within minutes and offered to either resend, store credit or refund.
I opted for the store credit as I love shopping through showpo and the store credit was processed very quickly.
Extremely pleased with their customer service and it made the entire process very simple and stress free.
Hey lovely, thanks for your review. We're really sorry there was an issue with your order, that's really disappointing to hear. We're glad to hear that the Customer Happiness team were able to sort that out quickly for you, and turn your experience with us around. Hope your next shop with us is 100% perfect. Kindest, Team Showpo
I like the styles they have to offer... I DO NOT like the overpriced items and the low quality items that you get in return. I literally have found, exact items on different sites for way way less and with very good quality. It's honestly shocking. Showpo hardly has coupon offers or allows the use of coupons either. The shipping is terribly slow even when you pay for the fastest shipping possible. WHAT A SCAM COMPANY.
Hey J, We're sorry to hear you feel this way about us, that's disappointing to hear as we work really hard to design and stock incredible pieces for our customers. If you've had a particular issue with your order, we'd love to look into it for you and hopefully turn your experience with us around. You can always reach out to us at [email protected], our team works hard to ensure shopping with us is as fun and easy as possible. Kindest, Team Showpo
Had some issues with a return as my order wasnt showing up in my app. I contacted the customer service team who sorted it all out for me. The customer service team are always an absolute pleasure to deal with :) Extra Thank-you to Andrea for being so lovely :)
Hey Tenille, thanks so much for providing us with your feedback. We're sorry to hear you've had some issues creating your return, but so glad the amazing Andrea and the rest of the Customer Happiness team were able to sort this out for you asap. Hope your next shop with us is 100% perfect! Kindest, Team Showpo
DO NOT buy from this company. I ordered a dress from here and when it came it REAKED of chemical, toxins, which really makes me question their ethical standards and care for the health of their customers. My item came about a month late, which is ridiculous. The quality is horrendous. The stitching is completely off, the item fits so oddly, and looks nothing like the photo. I tried contacting them kindly for a refund and they refused. They would only offer me store credit, which I do not want because I had such a terrible experience here I will never be purchasing from them again, and either should you. They don't have physical stores, so you have to order online, then you're locked in because if you don't like the item you only get store credit. HORRIBLE company, HORRIBLE quality, and HORRIBLE customer service. Complete scam, DO NOT buy from here, you will regret it.
Hi Alyssa, We're really sorry to hear your experience with us has left you feeling disappointed and frustrated, that's never how we want our customers to feel after shopping with us. We'd love to look into your experience as this definitely doesn't sound like a regular Showpo shop. If you can reach out via [email protected] we can have this escalated for you, and work on turning your experience with us around. Kindest, Team Showpo
Recently purchased wedding dress from Showpo. It arrived quickly and the presentation of the dress and the way it was wrapped was fantastic. Very well done! Unfortunately, the dress was not suitable for my daughter so I have to return it within the time frame. All the help I received was really good and once returned I received my money back ASAP. Really great company to deal with.
Hi Cathy, thank you so much for your lovely review. We're so glad to hear your order arrived quickly and you loved receiving the wedding gown, quality checked and beautifully wrapped by our highly trained team. Even though it wasn't the dress of your dreams, we hope to see you shop Showpo again soon. Kindest, Team Showpo
Elvie From showpo customer care service really helped. Great staff great stuff. Cheers! Looking forward to buy soon!
Hey Lovely, what great feedback! We appreciate you taking the time to share this with us and hope that we can continue to provide our customers with beautiful products and amazing customer service. Kindest, Team Showpo.
If not Australian DO NOT ORDER from here I have to pay import tax that costs the same as the dress I ordered 74 and I asked if an item would be restocked so I sized up, I now see that is has been restocked and it's only been about 5 days.
Hey Nicole, sorry to hear you were required to pay import tax. As stated on our website, sadly we have no control over these fees as they're determined by your local tax office. If you need help with sizing, we have 24/7 live chat available on our website and we're always happy to help and make your shop with us as easy as possible. Kindest, Team Showpo
I accidentally put the wrong address for my order. I emailed their customer service and the same day they replied and gave me store credit so I could reorder the item to the correct address. Great customer service!
Hey Laura, thanks so much for your review. We're so glad to hear you loved our amazing customer service, and we were able to help sort out your address issue quickly! Hope you love your order. Kindest, Laura xx
I've ordered dresses and clothes from this site several times for all kinds of events and occasions and have been very pleased. Wonderful customer service when needed.
Hey Avenly, thanks so much for your lovely review, we're so glad to hear you can count on Showpo to provide you with beautiful outfits for any event. Kindest, Laura xx
I'm over the moon with ALLof the service I have received from Showpo, I'm getting married this year and have ordered several different dresses and several different pairs of shoes to make sure I get my outfit perfect and they've been amazing about any issue I've faced or any questions I've had! They respond straight away and action my requests right away! Honesty recommend shopping from them 100%
Thanks show po and team xx
Hey Amy, thanks so much for your review, hearing this makes our day! We always work super hard to provide the best service possible, so we're so glad to hear you loved everything about shopping Showpo! Kindest, Laura xx
I cannot recommend showpo enough! I found the website while searching for a bridesmaid dress and I was absolutely amazed by the different colours and styles of formal dresses they have. I did order a dress and found that it wasn't the style I was after but the customer service was incredible! I sent my order back for return and within the hour the customer service representative fast tracked my store credit and I was able to order another dress. Delivery was also another amazing experience. I ordered my dress at 5pm and received my dress the following morning at 11am! Overall a very impressed shopper and I will be back :)
Hey Lana, aw thanks so much for your review, we're so glad to hear you loved everything about your Showpo shop! We work really hard to make beautiful products, provide super fast delivery, and amazing customer service. Hope to see you shop Showpo again soon. Kindest, Laura xx
The Showpo team were super helpful and accommodating to make sure I was 100% satisfied. Not to mention how quickly my item arrived! I ordered and it was at my doorstep in no time. Will definitely be shopping with them again!
Hey Jacinta, thanks so much for your review. We're so glad to hear you loved our incredible customer service, and super fast delivery options. Can't wait to WOW you again with your next Showpo shop. Kindest, Laura xx
I was very pleased with how easy and quick the return was. And awesome customer service when I needed help :) will defiantly be recommend to my friends.
Hey Sophie, aw thanks so much for your review, we really appreciate the love! Kindest, Laura xx
Bought three beautiful things from Showpo and unfortunately two of them weren't my style. The returns process is so easy and convenient, and although i had a small hiccup with it the customer service was fast to respond and very positive and sorted it out for me within an hour! A++
Hey Tegan, thanks so much for your review! We're sorry to hear the items weren't perfect for you but glad you found returning generally easy and that our customer happiness team was able to help any little hiccups. Kindest, Laura xx
Love shopping online with ShowPo! Great quality, consistent sizing (as well as a range of sizes, love you cater for some larger sizes too!) and super easy returns process if you don't love your item.
Hey Emily, thanks so much for your review! We're so glad to hear you love everything about shopping Showpo, we work super hard to make shopping with us fun and easy! Kindest, Laura xx
Customer service team was very helpful with a technical account issue, even after usual business hours.
Hey Jen, thanks so much for your review! Our Customer Happiness team work 24/7 to help make your Showpo experience as simple and easy as possible. Kindest, Laura xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Hayley, thanks for taking the time to leave your review, we're so glad to hear you love our amazing Customer Happiness team. Kindest, Team Showpo