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Showpo Reviews Summary
The company's reputation is predominantly marred by significant concerns regarding its customer service and return policies. Customers frequently express frustration over a short return window, high return shipping costs, and a lack of responsiveness from support teams. Many reviews highlight the poor quality of products, often likening them to cheaper brands, which exacerbates dissatisfaction. While a few customers have noted positive experiences with specific representatives, the overall sentiment leans heavily towards disappointment, suggesting a need for the company to reassess its policies and improve customer relations to enhance trust and satisfaction.
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Such a great range of clothes and their online customer service is amazing, better than what you'd get in most stores! Andrea helped me super efficiently with an order that was lost due to an Aust Post fault. I got my product re-delivered the very next day. Their online range of clothes is my favourite to browse and at a good price and efficient delivery!
I use Showpo all the time there customer service is second to none
I got my daughters formal dress we are more than happy with the quality and look.
Hey Joanna, aw thanks so much for your review, this really means the world! Hope we can keep WOWing you with all your future Showpo shops! Kindest, Laura xx
Amazing customer service, I seemed to had lost an item that I returned and Charisa was so quick and efficient my store credit was applied within minutes! Thank-you Showpo!
Hey Ella, thanks so much for your review. So glad to hear Charisa from our customer happiness team was able to help you and sort out any issues you had! Hope your next order with us is perfect! Kindest, Laura xx
The team have always been very helpful and accommodating on requests. Items are always delivered on time!
Hey Sandy, thanks so much for your review, so glad to hear you love shopping Showpo! Kindest, Laura xx
I ordered from Showpo for a wedding I have coming up. I had ordered a size 16 dress which was just a little too big for me and knew the size down would fit perfect. The problem however was that the wedding was in 2 weeks. Showpo's standard procedure for exchanges is send it back wait for the store credit and re-order. I reached out to their customer service team detailing my problem that the dress would never arrive in time if I had to wait for the store credit. Bea from customer service was so helpful, i was able to begin the return process and receive the store credit before it got shipped back and order the right size dress the same day to ensure it would be there in time for the wedding. Thank you so much, will definitely be shopping here again!
Hey Kerryn, thanks so much for your review! We're so glad to hear the amazing Bea from the customer happiness team was able to help you get the perfect dress in time for your event! Hope you felt beautiful in the outfit and had an amazing time! Kindest, Laura xx
At first, when I put in the order, the express shipping said it would come Thursday, and I needed it for homecoming which was the following SATURDAY. Then Thursday came and it didn't show up. I was getting nervous because I needed it asap, and so I checked the website again and it said since I was in the US it would now take much longer which it didn't tell me before ordering. I bought a bunch of makeup, jewelery, and a pair of shoes just to find out that I wouldn't get the dress in time. Now I wasted 300 dollars on accessories for the dress, I paid extra for express shipping, I can't even return the dress for money back just store credit, and I have nothing to wear for homecoming so thanks Showpo I hope you are happy. But apart from this, the dresses are cute, afordable, and the website is very efficient.
Hey Niamh, thanks for your feedback! When you’re looking at purchasing from us, you can find an estimated arrival date based on your location and time of order, as well as an ETA once you place your order! If for some reason your order is delayed and you receive a late delivery, we can definitely provide you with a few options to fix that up for you! Simply reach out to us at [email protected] and we’ll happily help! Hope we can turn your experience with us around! Kindest, Laura xx
The customer service has been more than helpful (big up to Bea). My return was lost in transit, & after a month of calling the AU post, i contacted the customer service & the issue was settled in a few days!
Hey Amelie, thanks so much for your review! So sorry to hear your order got lost on it's way back to us, but so glad we could help you sort that out! Hope your next order with us is perfect! Kindest, Laura xx
I love this site! They always have efficient delivery and great quality dresses. Only site for online shopping I can rely on for fast delivery and excellent customer service response. My year 12 formal dress was bought here and I was absolutely over the moon. Perfect fit
Hey Julia, thanks so much for the love, we're stoked Showpo is your go-to place to shop! You absolutely rock that dress, hope you felt as beautiful as you looked for your formal! Kindest, Laura xx
Background of my experience:
Ordered a dress for the first time at Showpo which was a size too little for me. Policy says I can return it and exchange for another size. However, I removed the tag of the dress. I contacted customer service if I could still return it since the dress was still in brand new condition.
I got a reply within 24 hours. Since I was a new customer, they will consider my claim. I sent photos and got approved to return the dress.
However, I really needed the dress in a week's time after I posted the dress for return. I contacted customer service if I can get the credit early so I can order the dress.
Within minutes! (minutes, not hours, not days) I got an email saying I received the store credit so I can get my dress.
Thanks Showpo! I will definitely order from them again. Dress was fantastic by the way.
Disclaimer: This is in no way sponsored nor am I paid to say this review.
I received a faulty product and emailed Showpo to get a refund. I got an almost instant reply from a lovely Showpo babe. She made it so easy to return the item and she gave me my money back in the way of store credit which made it super easy to purchase the item again! Looking forward to receiving it! Thanks Showpo!
Hey Molli, thanks for your review! So sorry to hear your first item wasn't up to our usual Showpo standard, but so glad our lovely customer happiness team were able to help you receive one that is! Hope you love your next order! Kindest, Laura xx
Showpo is absolutely awesome! The quality of their dresses are amazing and customer service is the best!
Hey Emz, thanks so much for your review! We work super hard at what we do, so stoked to hear you love shopping Showpo! Kindest, Laura xx
I ordered my dress well before my event. Without informing me they cancelled my order. The week before the event I was confused thinking I should have gotten it so I checked when it would arrive, then had to ask them to resend it using priority shipping (which they didn't want to do because my first one wasn't priority shipping- it was already a week late at this point) they told me no later than the Tuesday. I contacted them Tuesday night no dress they said 1-2 business days so Thursday again no dress I leave Thursday night for my event without a dress I ordered well over 3 weeks prior. When trying to get a refund they kept trying to only give me a credit. I've never had so many issues with online shopping. Will never shop here again
Hey Kaitlynn, thanks for providing your feedback, so sorry to hear you’ve encountered so many issues, that’s definitely not the experience we want for our customers. I’d love to be able to look into this for you, so please reach out to me at [email protected],, and I’ll see what I can do to turn your experience around. Kindest, Laura xx
They don't deliver same day or even next day they "try their best" but it's not guaranteed... they just advertise it differently so beware if you need something urgently don't order here... they lie and have no integrity
Hey Jo, thanks for your review, so sorry your experience wasn’t perfect. We love being able to offer heaps of delivery options, so our customers can receive their order super quick. However, to do this we rely on couriers to get your order to you on time, so really sorry if this hasn’t happened on this occasion. If you reach out to me at [email protected] I’ll see if there is anything we can do to turn your experience around. Kindest, Laura xx
All the clothes I have bought have been great and the postage is really fast. True sizing! Never had a complaint.
Hey Tahlia, aw thanks so, much for your lovely review, it means the world! We work super hard at what we do, so glad to hear you love shopping Showpo! Kindest, Laura xx
I ordered a dress in my usual size which upon receiving found out it was ridiculously small. When I wanted to get a refund for my purchase, they informed me that it's their policy not to give refunds! They offer store credit but if the items don't fit you, you have to spend your own money returning the items every time! Waste of money and time!
Hey Lovely, thanks for your review, sorry your item wasn’t 100% perfect for you. We know online shopping can be tricky, so offer a size guide and product details section to help give you heaps of info on each item before you purchase. If the item doesn’t match this guide, you can always send in images of it with measurements and we can have it assessed by our Product and Design team, and offer you options from there. Hope your next order is perfect, if you need anything else don’t hesitate to reach out. Kindest, Laura xx
I had a couple of dresses I needed to return that I had bought as options for graduation dresses. My father fell ill a few days before my grad and I wasn't able to return my items by the cutoff, but Elvie was very sweet and helpful about my situation and allowed me to return my items for store credit. Don't understand the bad reviews on here regarding their customer service, they're amazing! Highly recommend purchasing from this website!
Hey Nikki, aw thanks so much for your review! We do have policies we need to stick to, but we also understand that life can throw some curve balls and want to help our customers whenever we can! So glad to hear Elvie could help you out, and make life a little easier for you! Kindest, Laura xx
HAppy Customer so Far... brought 2 different sizes of same item get get the wright fit and now waiting on store credit to go shopping again.
Hey Kath, thanks so much for your review, so glad to hear you loved your experience shopping Showpo! So glad you found something amazing for you, hope you love your next purchase just as much! Kindest, Laura xx
WORST customer service. I purchased multiple items and none of the items fit in a way that was remotely decent. I reached out to return the items and just like other reviews, they danced around it. Most websites have 30 days return policy for refund/store credit. No store credit offered or anything. Now I have over $200 worth of unworn clothing (2 pricey jackets) that no one in my family fits and wasted my money. The worst company, I guess this is how they make their money, ripping people off. On top of denying my return request, they offered a 10% off discount for next time I shop there, the nerve.
Hey Maria, I'm really sorry to hear you're unhappy with your experience with us, we never want that for our customers! For any change of mind returns, we happily offer full store credit, for items returned back to us within 14 days of receiving. We do make our returns policy as transparent as possible and have it easily accessible on our website and app, and linked upon checkout! As long as you meet our returns criteria we can happily help you out, and do our best to be flexible if you've experienced any issues along the way! We definitely don't want to leave unhappy, so if you can reach out to me at [email protected] I'd love to investigate this further and hopefully turn your experience with us around! Kindest, Laura xx
Every time I need a last minute outfit my first place to look is showpo. So many different styles & can even get the same day. The quality is great and as I am quite petite the sizing is perfect for me! If there's any issues the staff are always ready to help any way possible. I've had issues that have been resolved instantly especially if it was a last minute outfit.
Hey Alexandra, aw thanks so much for your review, this really means the world! We work super hard to be able to make amazing outfits, for any occasion, with super quick delivery! So we're stoked to hear you love what we do, and that Showpo is your go-to place to shop! Can't wait to WOW you again in your next shop with us! Kindest, Laura xx
I will often buy from showpo, sometimes the sizes can be a little off but exchanging for another size is really easy. The only problem is with their same day delivery. Lately when paying for the 4 hour delivery I will rarely receive it on that day. Customer service has always been helpful in refunding me for the delivery charge but I think from now on I won't bother with same day delivery.
Hey Danielle, thanks so much for your feedback, we really do appreciate it! Sorry to hear your sizing and delivery are not always 100%, we work really hard to get this right so sorry we're not always perfect! I've passed your feedback onto the teams to work on making sure all our sizing and delivery options are spot on! Hope to see you shop with us again soon! Kindest, Laura xx
From the business
Showpo is a fun & forward Australian online fashion clothing store. We feature the best of women's fashion in dresses, playsuits, skirts, two piece sets and much more!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Amelia, aw thanks so much for your review, this seriously means a lot! So sorry to hear you experienced issues receiving your first order, but stoked to hear the amazing Andrea was able to help sort that for you super quick! Hope your next order is 100% perfect! Kindest, Laura xx