ShoprunnerReviews 162

I don't normally write reviews but had to for this one!

I ordered from Vera Bradley on 9/5/18 and selected shoprunner (thinking it was part of Vera Bradley). Half a day later, I checked my email and saw shoprunner membership welcome letter. I checked out what this shoprunner is all about. Oh no! It's a PAID membership with very bad reviews about the shipping times. I called Vera Bradley Customer Service to cancel my order explaining about the shoprunner reviews and that I needed the items for grandparents day gift but couldn't cancel because order has been processed! I cancelled shoprunner right away and proceeded to create another order from Vera Bradley with the same items I ordered earlier in the day. I wasn't expecting my Vera Bradley items shipped via shoprunner to arrive until next week based on bad reviews about this company! Yesterday morning (9/7), I received a UPS delivery email update saying my package is scheduled for delivery on 9/10 - so that's 5 days in transit! When I got home from work in the evening (9/7), my package was waiting by my door! It was my Vera Bradley shipped via shoprunner free 2-day shipping! I suggest you don't just rely on other people's reviews. Now, I am stuck with 2 orders coz I relied on the reviews from here!

I ordered from Newegg on Sunday. The order was completed and the Fedex shipping label was created on Monday. The item didn't make it to Fedex until Wednesday, the day I was supposed to receive my order. Now I have a disappointed grandson. I should have ordered from Amazon. This was the first time and last time I'll ever use Shoprunner. Totally useless and a waste of my time! I'll be glad the day the company goes out of business.

I was having trouble using Shop Runner shipping on Bloomindales website. I contacted Shop Runner and the response wasn't even relative to my issue. I tried again, no response at all. I then called, the customer service person was rude and said it's a Bloomingdale issue. How would she know that since she didn't even look into it. On another occasion I had a shipping issue with a purchase on the Tory Burch website. Called customer service and again, very rude and told me it was a Tory Burch issue. It seems Shop Runner's customer service does not exist. If you're having a problem they will just refer you to the site your purchasing from without any investigation at all. So what is their purpose? They take your membership and then wash their hands of any issues that may arise. I got this membership for free but I wouldn't pay a dime for this membership otherwise. For those of you thinking of paying, don't waste your money!

I was given a membership through American Express, so I didn't pay anything for it and I still would NOT RECOMMEND THIS COMPANY.

The one good thing about Shoprunner is that they have delivered all of my packages in two days. The bad thing is that they are VERY DECEPTIVE. They advertise free returns. However, they fail to tell you before you make the purchase that there might be exclusions. For instance, if you purchase an item through Neiman Marcus Last Call, you will only be given free returns if you accept a store credit. If you request a refund to your original form of payment, you will be charged $9.95. Therefore, you are not really given free returns. You are given free returns "with conditions." There is nothing wrong with that policy. However, Shoprunner should make that clear BEFORE you make the purchase. Unfortunately, they don't. So basically, Shoprunner's marketing is a "bait and switch." They misrepresent their service so that you purchase items and then tell you about the exclusions. I don't know if it's illegal but it sure as heck is unethical. If I could rate this company zero stars I would. If you get the membership for free, please beware. Shoprunner is not upfront with their policies. If you want two day shipping, you are better off paying for Amazon Prime, getting a Target card, or using the minimum shipping through Walmart or Jet. DO NOT PAY FOR SHOPRUNNER. IT IS NOT WORTH THE MONEY.

I really hope American Express partners with another company.

You would think a company that sells only one product would be able to deliver on that one product, but apparently not.

I signed up for this service specifically because it advertised guaranteed 2-day shipping, and I needed something fast. The very first order I made with them, they didn't actually get the package to FedEx until midnight the Monday after I placed the order, and the delivery time was bumped to a full 4 days (twice what was advertised).

If they can't ship things quickly, then why do they even exist (if not to scam money from people who don't know better)?

Cross Christopher & Banks off your list of "free two day" shipping with Shoprunner. I placed my order about 1:00 AM on a Wednesday and now I am being told I won't get my delivery until nextTuesday. In what universe is this two day shipping? When I called their customer service center, I was told that the "two day" shipping does not include handling time by the retailer. Say what? Ummm. Maybe you need to work that out with the retailer before you advertise "FREE TWO DAY SHIPPING" If you state on the check out page that my items is being delivered on Friday, but then send an email 10 hours later saying you were just kidding, that is called deceptive advertising my friends. Never again. I smell a class action lawsuit.