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Shoprunner Reviews Summary
Shoprunner has a rating of 1.6 stars from 162 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shoprunner most frequently mention day shipping, customer service and business days. Shoprunner ranks 382nd among Shipping sites.
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I read a lot of critical reviews of shoprunner, but they delivered my order from pureformulas.com in less than 2 days! I'm impressed
I just recently started using ShopRunner, very big mistake. None of my packages have been shipped in 2 business days! Heck, they haven't even been picked up, let alone got to me. I live chat with them to find out the problem and of course they say "the shipping is up to the company I ordered from and I need to reach out and speak to them. I'm not really sure what ShopRunner is even used for. I had to spend a certain amount to even get the shipping, which I would've gotten with the company without ShopRunner and I would've already received my package! I'm a little irritated
Shoprunner said I'd get my order in 2 days; it's been 5 days and I'm still waiting and good luck getting customer service!
I have had no issues with Shop Runner. I've probably saved $100s over the last two years in shipping. I'm so disappointed JJill is no longer affiliated with the service. They charge so much to ship their products.
Placed an Order on saks off fifth using Shoprunner. 2 days days later, on the day it was scheduled to arrive, tracking number states it's still waiting for the package to be received by Fedex... This is the most recent of many examples where their "2 day shipping" promise has fallen flat. I'll stick to the 5 to 7 day shipping offered by Saks... At least they hold true.
In the past I have always used shoprunner for online purchases. They were dependable and pkgs always arrived in 2 days.
However, last few months has not been worth it. They are using USPS as their delivery service. When pkgs are 'on time' they take 5 or more days-- far short of their 2 days promise. And often they are far later. A pkg due today is now saying running late (via usps tracking)-- no further info... just late.
When this has happened in past pkgs have been as much as 10 days late.
Do. Not. Use. This. Site. The
Customer service knows about as much as we do. Two day shipping turns into four day shipping. There is no excuse. Ahh. They use crappy FEDEX. Amazon Prime = Two days. Shopprunner = when they feel like it
The lies are in the photo
They promise 2 day delivery, but as soon as you place your order they say that there may be delays. So you could have got 2 day delivery with the company you ordered from by paying a little more. But now even though you were told 2 days it is now 5 or 6 days. Do not use if you need your order fast. Pay the extra to the company from which you are ordering.
I don't really utilize shoprunner too much anymore. There selection of stores has dwindled and some of the stores now require a minimum purchase. I believe it's because many more stores are offering their own promo codes for discount shipping. And now with Covid-19, it is harder for most stores to offer free 2 day shipping.
I have been a member of shoprunner for a few years now and due to my use of this service, I have 1). Saved hundreds on 2 day shipping costs and 2). Have not had to pay for it due to my usage. Although it is true that they have a limited number of merchants to use the service with, there are a few popular sites; American Eagle, Drugstore.com, macmall, Ebags. You can get a free 30 day trial and hopefully they will continue to add more merchants. Happy Shopping.
I placed an order through shoprunner for 2 items from J. Jill on May 25th. It's now June 11th and I still haven't received my items. Every time I check tracking the delivery date is later and later. It now says delivery on June 13th. Over 2 WEEKS since I ordered these items! I really can't see ANY point in using shoprunner.
I've never been to this company's website or signed up for their email advertisements, but they began spamming me anyways.
I place an order that promised 2 day shipping, the item is not scheduled to arrive 12 days after ordering. So much for 2 day shipping.
I have never experience any trouble a lot, I get it free with PayPal. Free shipping and always between 2-3 business days! In loveeee
My order was suppossd To arrive at my hotel on a Friday. The shipment was for a funeral. It never arrived and I received no notice until after the supposed shipment date when I was no longer even in the same state. I received a response after numerous attempts to contact Anne Taylor that my order did not ship because it was sold out. This was four days after the order was supposed to arrive. I had to battle with customer service. Customer service at both Anne Taylor and shop runner were remarkably unhelpful. My hotel agreed to have the order shipped back. Still waiting to be reimbursed.
The free shipping seems to be a default setting at Harry & David that cannot be changed online. Telephoned H&A and they would not deal with an online order. I got free shipping but could not get the 15% discount that Harry & David has been pushing on me.
I contacted both ShopRunner and vendor, they don't care about my transaction or fixing the problem. Bottomline is that you can't get H&A's discounts if you use ShopRunner.
I am life time member for using AMEX cards. Out of the 7 orders i placed so far, only 8 are delivered in 2 days. 2 over 6 days and 2 over 4 days
I have no idea how Harry and David have me as a member of ShopRunner. I could not take advantage of their 20% off because they have ShopRunner attached to my account. I have not idea who they are! In addition, they are not open at night when most of us can call to resolve issues! Big scam!
The promise 2-day shipping. I ordered my item 4 days ago and hasn't been shipped. Contacted support and no answer.
Stuff doesn't get delivered in 2 Days. It's all a scam. They actually used a 5-7 days ground delivery with UPS.
I have had shoprunner for years, I get it for free because I have an Amex. It seemed fine in the beginning, I was getting packages within 2 days like the advertise. But the last probably two years it's been more like 3-4 days, or not at all until I email someone asking where the hell my package is. I'm now going on 6+ days again with no info available about my tracking on an order from under armour. Glad I get free shipping, but please, don't ever pay for this service. They are terrible.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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