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Shoplet Reviews Summary
The company presents a mixed reputation among customers, with some praising the quality and prompt delivery of certain products, particularly items like paper towels and toner cartridges. However, numerous complaints highlight significant issues, including unreliable inventory management, delayed shipments, and poor customer service. Customers frequently report difficulties in obtaining refunds, receiving incorrect items, and experiencing unresponsive support. This pattern of dissatisfaction suggests a critical need for improved operational transparency and customer engagement to enhance overall service quality and restore trust among consumers.
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I ordered a safe and it took some time for it to ship. I had noticed that the confirmation of sale had the wrong shipping address. I notified them immediately once I received confirmation of the sale (within minutes of the purchase) and I was assured the change of address would be corrected and the item would ship to the corrected address. Needless to say it got delivered to the wrong address. After MANY calls to their customer service they agreed to cancel the sale and they had me reorder the safe. Which is what I did. The new order once again took two weeks to ship and no tracking information was available. When it finally showed up it was the wrong safe and damaged. I contacted customer service and they stated that they were probably out of stock and sent this model as an equivalent. It was the same brand but the lesser expensive model. How they think this is acceptable is unconscionable. The customer service representative said they would send me a return label. Its been three days and no label. This is a horrible company to do business with and any company that would send a product of lesser value as a replacement is deceptive and dishonest. Items should be listed as OUT OF STOCK.
BUYER BEWARE - THEY ARE NOT A RELIABLE OR TRUSTING SOURCE FOR MERCHANDISE
I placed an order with Shoplet recently that was only partially fulfilled, although the items were in stock 3 weeks ago according to the site. They still say in stock.
I called for more info and was told I was going to need to get a refund and reorder. I tried to get note information on why the order couldn't just be fulfilled and what is the guarantee I would be making the same call in 3 weeks. The rep was not helpful and his supervisor less so. After another non-answer, he just hung up the phone. Terrible.
We do apologize for the inconvenience. It might be at the time of your purchase the item was on limited supply and when the order was forwarded to our warehouse it came back out of stock that is why the order was canceled and refunded.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
3 weeks, never received my order! Only got one email saying my order was received and it gave an order number.
Not one other email about my order after that. Got spammed everyday with their "offer" emails though.
Tried calling their customer service number only to get dead air and disconnected no matter what dial prompt I used.
Sent 2 emails to them through the site and 2 others directly from the order email they sent me never to get a response.
They took my money immediately and then nothing! No order! No communication!
Nothing but thieves.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Terrible online seller.Don't buy anything from this place. I can't get them to stop sending me emails now.
We do apologize for the inconvenience. You may opt-out from newsletter emails thought this link: https://www.shoplet.com/optin/unsubscribe/nf/1/email/
Or contact us to process it manually
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
First, I will say these are extreme times and not sure of the other side but was not happy to be convinced by email that they had sanitizer products in stock. So online went and purchased and was now informed at checkout maybe not available till late May or early June so I opted to wait. Bought a few other items while there to spread the wealth. Next morning I get a refund without notice or explanation of just the sanitizer. No reason or option to cancel the entire order. Three days have ten more ads from them but no response. This morning an email says same sanitizer available again and shipping May 15th. Just sleazy?
We do apologize for the inconvenience. Since the pandemic, the stocks for sanitizers, disinfectant spray, cleaners, and such like, are inconsistent for the reason that our supplier's priority will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
OK, It is now AUG 10th and still no second part of my order. Please see my May 7th review. THIS COMPANY REALLY IS TERRIBLE. Do NOT spend any of your hard earned money here. Enough said.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock.
For back-ordered items, we are giving our customers an option to cancel at any time if they do not wish to wait for the item.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Shoplet canceled my order, stating "per my request." I never canceled the order and could get no response from the company as to why. Could not reach them by phone, and never got any response from emails. They did not charge my card, but this is no way to treat customers!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
My $2,400 order was processed and charged on 02/02/2020. It's been three months and NO response at all for numerous emails and phone call. The phone system does not work *******015. It is being disconnected automatically when I press any extension button.
We do apologize for the inconvenience. We are willing to assist you with your refund request in accordance with our refund policy.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
Shoplet is such a bad company my wife started thinking maybe it was a scam. I ordered some basic items and never received any updates on shipping. I tried calling and sometimes the call dropped, sometimes it seemed like the line was answered but no one said anything, etc. It took about 30 calls to finally get someone. Once we spoke I told her my order was about a month old and I have not heard anything. She then told me my purchase was cancelled! I never even received an email! I had her look into it to check if the payment was reversed but she said it never went through. To top it off, I asked her why I never received notification it was cancelled and she said "I'll send out a ticket and you'll receive confirmation, there should have been an email." I didn't even receive that! HORRIBLE company that should be avoided!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I placed order on 4/17/20 it was immediately charged to my amazon account for the full amount yet haven't received my products and today is 5/2/20. I either need my products or a full refund immediately. I've called multiple times with no answer. I've alsoTried looking up my order status but get a message that says I don't have any order history. Very disappointed. Will not order from this site again. I received an email asking to review my purchase that I haven't received not sure how I can possibly do that. Please resolve this issue immediately.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I received a email stating I requested a cancellation on my back order I never put this request in. If you guys were never getting stock back in you shouldn't have accepted the orders to begin with. With everything going on with Covid19 people cannot find the cleaning supplies like Lysol and hand sanitizer they need and are willing to wait for back orders. This is total BS. I am posting a negative review about y'all as well. Again if you aren't getting it back in stock don't allow back orders. It's as simple as that. Highly dissatisfied girt time customer, I will never be a repeat customer. Your company is unreliable
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Order was never received so I called and a man cancelled my order and offered me a refund which has yet to happen. Now I can't even get anyone to answer the phones.
We do apologize for the inconvenience. We are willing to assist you with your refund request in accordance with our refund policy.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
I ordered two paper products from this company, one of which I received. There was no communication about the other item. I tried to communicate several times via the computer and also by telephone, but there was no answer. I finally had to involve my credit card company who made them issue a refund. No communication whatsoever from Shoplet.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I placed this order just before midnight April 21,2020. I realized that the clorox does not kill 99.9% germs this was my reason for wanting to cancel this item. I tried sending an email minutes later. And the very next morning I called and spoke to Rep #1. First of all I would like to say that the customer service is very very poor. I spoke to 4 customer service reps and neither was knowledgeable about canceling or returning an item. Rep #1 was on the phone with me approximately 10 min. Claiming to be emailing the warehouse to cancel this item. He stated that the item was cancel and I would receive a full refund. I asked for a reference number he said one would be emailed to me. I never received it. Rep.#2 I contact her after looking at my account to learn that the item was out for deliver today April 23,2020. First she sound as if she did not want to be bothered with any questions. Secondly upon explaining to her about my situation she stated that she saw the cancellation notes and that I should receive a refund in 5-7 days. I asked how was that even possible when the item will be delivered today. I ask where did you find this info,,,,,, she disconnect the call. Rep # I spoke to her and asked for a supervisor she stated that it was impossible to speak to a supervisor. I stated so a business like this is being ran without a supervisor she stated yes and what else can I help you with. I stated nothing and thank you. Rep#4 I spoke to her and shared my situation with her she stated that there weren't any notes concerning a cancellation at all and all I had to do was just refused the item and once you receive them I would get a refund. Well I asked her did she read the returns policy of the company that she worked for. Because I clearly saw that the item could not be return with a RMA#. She stated oh I will send you one, and of course I'm still waiting. Such poor quality of customer service I will never order from this company again.
We do apologize for the inconvenience. Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible.
We are conducting extensive training for our Customer service representatives to make sure that they are knowledgeable of all policies and procedures.
We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Never received items. Call them numerous times and they stated they would credit me, but they never did. Finally after several months and many calls into customer service. I had to dispute the charges with my banks. Please do NOT buy from Shoplet. They do not have the products in stock. They will charge your card immediately tho.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I feel like I've been scammed. My credit card was charged within 24 hours of order placement. They did not provide a shipping confirmation or way to track my order. I've called about this many times in the past week. I was disconnected 3 times and able to reach a live person twice. They say they'll email the warehouse where the item is supposed to ship from and then no follow up whatsoever. Stay away from this company unless you want to pay for items you may never receive!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Is Shoplet a scam? Never received 4 out of 9 items I ordered worth $127.40! Called over 20 times, always on hold, no one answers. Sent emails over 2 weeks ago, no response! Can't get a refund because I can't reach anyone. Are they a scam?
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I would rate Zero if that option was available Took an order on line, charged my card and mentioned a delivery date and a ship notification email none of which materialized. In addition the listed phone number hasn't taken any calls for days. The do not respond to email correspondence either. Took the money and ran...
I which I had read the reviews before placing an order with this "company"
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
They delivered a partial but its been two weeks of waiting for them to complete my order. Sent emails multiple times, no responses. Phone lines are useless, can't even reach a real person to talk to. They should close, they're cheating people with this mode of operation. I'm thinking of escalating this soon,
Whether legal or law enforcement.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
We placed 9 orders with shoplet. The next day they canceled a few of them because they said they cannot provide these items which their website shows them. They are holding to our money and do not have the items we purchased. This is not a reliable company from our experience and we will never shop with them.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
From the business
Shoplet is an online retailer of over 1,000,000 business products, servicing the continental United States, Canada and United Kingdom.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the inconvenience. Heavy items require freight delivery service which takes longer delivery and returns timeframe than the regular product. We always strive to deliver the correct items to our customers as soon as possible, undamaged as possible. The damage may have been caused while the item is in transit or may not have been seen by our warehouse. We will make sure to improve our quality control.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.