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Shoplet Reviews Summary
The company presents a mixed reputation among customers, with some praising the quality and prompt delivery of certain products, particularly items like paper towels and toner cartridges. However, numerous complaints highlight significant issues, including unreliable inventory management, delayed shipments, and poor customer service. Customers frequently report difficulties in obtaining refunds, receiving incorrect items, and experiencing unresponsive support. This pattern of dissatisfaction suggests a critical need for improved operational transparency and customer engagement to enhance overall service quality and restore trust among consumers.
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I would give this ZERO stars. I spent an hour of my time ordering a shop vac and after a week I got a phone call that they had a problem with my credit card since I had a different billing addess (a PO Box) than my shipping address. After spending another hour on the phone with a woman that didn't speak good English, she refused that credit card and another one I gave her. I finally gave up and cancelled, then turned around and ordered it from Amazon, which had the same credit card on file, with no problems at all. Will never attempt again.
Ordered 2 filing cabinets. Waited over 3 weeks trying to be patient with shipping under the current circumstances. However, I had to finally call to check on the order, I was told it had been canceled by the department without any explanation and no refund provided. Yes, they did finally refund my money. Unfortunately, I am still without cabinets and when I searched for the same cabinet on their website, I found it has now doubled in price.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Do not do business with this company.
On 5/16/20 I ordered an item they never indicated they did not have. Not only didn't they have it, on 7/16/20 there was still no projected delivery date. So I cancelled the order. While I got an auto reply that they'd received my cancellation, it's now 8/13 and still no refund. So I called and was on hold for 45 minutes and ultimately opted for a call back. Ha! 24 hours later, still no call back. I would NOT recommend ordering from this company. I should have researched them. There's no shortage a lousy reviews out there. Argh.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I contacted Shoplet multiple times to cancel my order and they never cancelled nor. I asked for a refund and they have not sent my refund. Packages received broken. My list is so long that I don't have the time to listed. However, I want to let people know to be careful when they buy items from this business.
We do apologize for the inconvenience. You may report the item that you received damaged and we will be happy to assist you to provide a return label or process a refund in accordance with our refund policy.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
If you can get through, you are greeted with a foreigner who doesn't understand anything. Tried to place an order and had a 15% promo coupon to apply to my order. Finished shopping online and proceeded to "check-out". The program would not allow my coupon to be applied. I tried several times. This is planned... trust me. Decided to call on Monday and waited. Finally got through and placed my order through a rep. He had me email the email that Shoplet sent me to prove that I was given the code. He tried to apply it with no luck. So He said that he would charge me the full amount including tax and then get a supervisor to refund the difference. Uh NO. That would never happen, so I insisted that it be applied now and the tax amount had to apply to the amount after the discount. He said that he couldn't do that... oh how damned convenient on their end. Then he told me that one of the items was on back order when the website stated that the item was in STOCK. I called hm on it with no reply. I'm going to have to call to get a refund anyway because they will split the order and not apply the discount or tax. These people are RIP OFFS. They give you coupons but they are a baiting tool. They send you 3 to 4 emails per day of which I asked them to stop. Don't trust them.
We do apologize for the inconvenience. We have improved our website and email alerts to make sure that it is clear and as detailed as possible.
Here at Shoplet.com, we are growing our system and process to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered clorox wipes and lysol back in May 2020. As of today, I have not received anything. Shoplet has sent out no communication to me on the length of their backlog or when I can expect my order to be shipped-which is HORRBLE customer service. At the time I placed my order, there was no indication that this order would be backlogged and the fact that they never thought to update me is shameful. When I called, I was told they have 90 days to fullfill my order or I can place a new one or cancel the exisiting one. Interestly enough, they charged my credit card once I placed the order. Why not charge me when you ship the items out? Looking at the recent views, this seems to be how Shoplet operates. BUYER BEWARE!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I'm very disappointed with Shoplet my order was no only not processed but my cc was charged and the order wasn't shipped. I didn't find out that my order wasn't processed until eight (8) days after the order was placed. This was a order I that I needed. My suggestion to other shoppers DON'T SHOP SHOPLET!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. We appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I go to web site and only way to find my shipping info is with order number. No record of items on website. All I have is email sent when ordered. No email to reply to. Contact forms says 2-5 business days to get back. Only open Mon-Fri. Not a good site if something goes wrong with order.No file cabinet and no immediate help.
We do apologize for the inconvenience. Here at Shoplet.com, we wanted to have all items delivered to our customers. Since we use third-party delivery services or any other freight company we do not have control of the procedures and policy they have for deliveries.
We are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Ordered products in May. The backorder dates for my orders have been moved out twice. I called to inquire about my orders, only to be told that first responders, etc., are first priority. I TOTALLY understand this, but Shoplet should note this in the product description to allow me to make a decision to purchase or not! Also, they should not charge a customer until orders are shipped. Additionally, I am aware of customers (on my facebook group) who placed their order after me for one of the same items that I did and they received it already. They were not in the priority category.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I was looking for CURAD ANTIVIRAL N95 MASKS. I found them on Shoplet.com. They were out of stock. They asked for my email and said they would email when they got them back in stock. THE NEXT DAY (which I found incredulous), they emailed me and said they had them in stock. In the email was a big red BUY NOW button to click. I did and bought the masks. When I received them, which was quickly, it was KN95 antiviral masks that were NOT Curad Antiviral N 95 masks. They were a generic off brand that was obvious that they have a big supply with cheap boxes that they put together and throw some into a box. When I called them, their customer service reps threw it back on me that they wanted proof that I had purchased the CURAD antiviral N95 masks because their order said I purchased the cheap KN95 masks. They refused to take them back because masks are not returnable. I am sure they are doing this to thousands and scamming every single one! DON'T TRUST THIS COMPANY! THEY INTENTIONALLY SCAM PEOPLE!
We do apologize for the inconvenience. We have improved our website and email alerts to make sure that it is clear and as detailed as possible.
Here at Shoplet.com, we are growing our system and process to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I have placed 3 orders with this company for my company - they are dispicable! First of all - NO COMMUNICATION! I went to look at the last order I placed - took the money from our company, but says on the order status "payment address needs to be verified"! What?! I had already placed another order and they knew that this was the address of the company. Called - got hung up on, finally through to a voicemail for someone to call me back - left a message - and... nothing! After waiting for almost 2 hours got an actual human being on the phone who then wanted to say that my last order I used a different card - that had the EXACT same address! YES - because I am placing order for different department and they payments must be on those specific cards - ALL OF WHICH HAVE THE SAME COMPANY NAME AND ADDRESS! She just responded - "oh"! She then said she would have the warehouse release my order - looked at the status today and it was CANCELED! What kind of piece of crap company is this! My company has NEVER had any issues ordering supplies from anywhere else! And we are a quasi government and non-profit entity - why would we provide false forms of payment?! We help the public - we NEED our supplies! PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!
We do apologize for the inconvenience. Address Verification is done on the customer's account if:
- The billing address on the credit card is different than what we have on record.
- The shipping address is different than the billing address. This is to make sure that we ship the item to the correct address.
- There is a problem with the card, which might due to incorrect card information.
- The shipping address is a Po Box. We cannot ship to a Po Box.
Here at Shoplet.com, we are growing our system and process to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
Placed order in March 2020 for Covid products order then a few days later it was cancelled by them Reason was inventory issues. Yeah right!
And in April 2020 placed another order that was scheduled to deliver in early July and check to see where it was only to find out it's backorderd and now coming in August to September.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
My first order was placed in early May and I was charged the total amount. Part of the order was delivered, but the other item was back ordered. I didn't think I should be charged for the back ordered item until it was shipped. It took me over a month to get a refund! The Customer Service Department (if there really is one) for the company is terrible. I will not order from them again and will make sure none of my friends/contacts do either.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered 2 ink toners, supposedly to be delivered on 6/10/20. Twenty days later havent received them yet. Shoplet blames FedEx, FedEx just keeps issuing tracers. Shoplet wont issue a refund unless they get the pkg back from FedEx. Seems to me that is between them and I should be issued my refund as I havent gotten the goods ordered.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. We are willing to assist you with your refund request in accordance with our refund policy.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered several items from this site in early April. The items were on backorder when I ordered them, but was willing to wait for the items. They (Shoplet) of course, took the money from my funds as soon as I placed the order. After several weeks Shoplet cancelled the order with no explanation. To date 6/29/20 I have not received a refund for the cancellation. I have made numerous contacts thru emails and I have not received any response back and forget trying to reach them by phone! DO NOT PURCHASE FROM THIS COMPANY! They are dishonest! Scam company!
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
ORDERED A CASE OF CLOROX CLEANER ON BACK ORDER TILL JULY FOR $68. THEY CHARGED MY CC FOR THE CASE OF CLOROX AND SENT ME 1 BOTTLE OF A DISGUSTING LAVENDER CLEANING SPRAY INSTEAD. TOTAL RIP OFF. TRYING TO GET MY $ BACK. SO FAR, NOTHING. NEXT I WILL BE CALLING MY CC COMPANY. TOTAL SCAM DURING THE PANDEMIC! HORRIBLE!
We do apologize for the inconvenience. We improved our quality control to make sure that our customers are satisfied with the products they receive.
You can always have the item returned if you received the wrong item or damaged. Please refer to our return policy under FAQ on our website.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
This business is bogus at best. Ordered some item that were shown available on the website about a month ago and only found out about a week later that the items were all back ordered. No communication from the business about this.
At the time, the website shows that items were only 1-2 month out so I though I will just wait. Checked back about 3 weeks later, all items were still 1-2 month out. What they will do is that they push back the estimated date by one day EACH DAY! So, they can do this indefinitely and not ship you anything. But they charge you on the first day anyway.
So I went ahead and tried to unsubscribe from their useless daily advertisement, won't you know it, they don't care that you have unsubed. New spammy emails sent to me everyday still.
Now they got my personal info and charged me for it lol. Also, will not stop bothering me with useless spam emails.
We do apologize for the inconvenience. The reason for not receiving your order might be the item is back-ordered or canceled because the item is indefinitely out of stock. Since the pandemic, our supplier's priority for disinfectants, will always first be to process orders from the healthcare industry, first responders, government, and state agencies. We
Appreciate your patience and understanding and we will strive to fulfill your order as soon as we can.
You may opt-out from newsletter emails thought this link: https://www.shoplet.com/optin/unsubscribe/nf/1/email/
Or contact us to process it manually
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered a webcam they said they had in stock. A day later and without any contact I get a notice from PayPal that my order was canceled. I had to log in to the Shoplet website and navigate a bit to find out they did not have the item in stock. What crap is that? Stinky crap!
We do apologize for the inconvenience. It might be at the time of your purchase the item was on limited supply and when the order was forwarded to our warehouse it came back out of stock that is why the order was canceled and refunded.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.
I ordered back in beginning of April kleenix paper towels. For 28.99 I got four cases. 18 on each box. I thought what a good deal. Tell my friends. Well May 29th they take 270.99 out of my account send me a email saying they sent to much I can return them or pay it. Already took 270.00. Call the attorney general for your state. If they don't send me the labels to send this scam back. I will see them in court.
We do apologize for the inconvenience. We always strive to deliver the correct quantity and product to our customers. We made improvements to our quality control.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
I am really happy and surprised about the product and service.
I ordered my items and it came in 2 days. Even though they sent half of the shipment but then they sent the other half in next 3 days. Thank you for the service at this time around when businesses have jacked up their price but you have shown character. Thank you.
We appreciate your feedback. We are happy to be of service to our customers. We assure you to provide excellent customer service the best we can.
Here at Shoplet.com, we are growing our system and processes to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on you
R concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015
From the business
Shoplet is an online retailer of over 1,000,000 business products, servicing the continental United States, Canada and United Kingdom.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We do apologize for the inconvenience. Address Verification is done on the customer's account if:
- The billing address on the credit card is different than what we have on record.
- The shipping address is different than the billing address. This is to make sure that we ship the item to the correct address.
- There is a problem with the card, which might due to incorrect card information.
- The shipping address is a Po Box. We cannot ship to a Po Box.
Here at Shoplet.com, we are growing our system and process to better assist you. We have a lot of customer service representatives that can answer your concerns as soon as possible. We extended our service hours from 8 am to 8 pm ET, Monday to Friday to better assist you. We just implemented a case system that can follow up on your concerns in 24-48 hours by email. We will be happy to assist you. Call customer service at 1-800-757-3015.