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Shoplet

2.2

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Shoplet Reviews Summary

The company presents a mixed reputation among customers, with some praising the quality and prompt delivery of certain products, particularly items like paper towels and toner cartridges. However, numerous complaints highlight significant issues, including unreliable inventory management, delayed shipments, and poor customer service. Customers frequently report difficulties in obtaining refunds, receiving incorrect items, and experiencing unresponsive support. This pattern of dissatisfaction suggests a critical need for improved operational transparency and customer engagement to enhance overall service quality and restore trust among consumers.

This summary is generated by AI, based on text from customer reviews

service
86
value
82
shipping
84
returns
27
quality
77

We monitor reviews for authenticity

New York
1 review
5 helpful votes
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Great product that is affordable! I love their AeraMax Air Purifier. One of the best products I have used. This is really good at my home office set up. Highly recommended.

Date of experience: April 13, 2019
California
1 review
4 helpful votes
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I have ordered office supplies on shoplet.com many times. If the order is accurate, the shipment arrives within a few days of my order and at a great price!. If I have to deal with their customer service department for any issues, this is where they aren't good at all and I would advise people to stay away from this company because at some point, you are going to need to contact them for something and they are just not reliable.

Date of experience: March 29, 2019
Pennsylvania
1 review
0 helpful votes
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I order directly from Shoplet for the business I work for. Their delivery is usually next day, and they also have free shipping after a certain dollar amount purchased. I will continue using Shoplet.

Date of experience: February 25, 2019
Massachusetts
1 review
4 helpful votes
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Don't change your mind
February 26, 2019

I ordered this item on Saturday and tried to cancel it when they opened Monday morning but they stated it was too late even though it was not shipped yet.
The price was good but I could of done better.

Date of experience: February 25, 2019
Iowa
1 review
10 helpful votes
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I had never heard of shoplet. Did not know I was ordering from them instead of Amazon when I ordered my two large packages of Hersheys dark chocolate hot chocolate mixes.(so good). I ordered them in the afternoon, got confirmation they were boxed and ready to be shipped that evening. Midnight came and Items were stated to be delivered today. My husband was flabergasted.

I got my stuff so fast, faster than Amazon usually delivers. No problem, nothing. Maybe it is because I used Amazon and not Walmart and did not use paypal. I did get order confirmation, notification that UPS was the deliverer also. Maybe people are getting their confirmations in their junk mail file.

Date of experience: January 25, 2019
North Carolina
1 review
3 helpful votes
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Terrible Customer Service - Avoid this retailer!

I purchased Bright Air Pet from Walmart using their web page. The order was fulfilled by Shoplet. The Walmart/Shoplet ad indicated that the price was 6/carton. I received one item, not six as the ad implied. It has since been changed to a price double what I paid making the cost per item just under $5 each. I paid $15.95 for the one I received (I expected six for that based on their ad). I have contacted both Walmart and Shoplet. Walmart passed my compliant on to Shoplet. Shoplet has not responded to my direct contact or the pass thru from Walmart. I will never do business with Shoplet or refer them.

Date of experience: October 22, 2018
Wisconsin
1 review
3 helpful votes
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Walmart.com
August 21, 2018

I ordered a product through Walmart.com and the supplier was Shoplet. I received the wrong item and called them. They kept asking for a order number starting in 153. I found a Reference No and an Order No. But they didn't start with 153. She said she couldn't help me. Then I found it under Customer PO Number? They refunded my money immediately but the woman was kind of rude. Don't think I'll order again if they are connected to the order.

Date of experience: August 21, 2018
Washington
7 reviews
20 helpful votes
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Rip-Off Artists
April 26, 2018

If using PayPal BEWARE! Your order is placed BEFORE you get a chance to Review it and shipped the next day before you can cancel it... I Tried! Also is taking me more than a month to get my refund! And 5 phone calls with wait times to screw up my day!

Date of experience: April 26, 2018
Canada
1 review
5 helpful votes
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DON'T WASTE YOUR TIME
October 20, 2017

Ordered from here due to the fast shipping and slightly lower price. Payed for rush processing. Called 3 business days later as it hadn't shipped yet... they couldn't find my order number, my account number, or anything. Only after I forwarded them my receipt did they acknowledge there was a problem. Was promised a call back - never received it. They promise 2-5 day shipping... it's been 14 and they still have no idea what is going on...

Date of experience: October 20, 2017
Maryland
1 review
4 helpful votes
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Thank you for your review.
September 11, 2017

I was going to start getting Shoplet's copy paper, but after these reviews I've changed my mind. That's why its always good to read reviews first. Thank you Reviewers!

Date of experience: September 11, 2017
Virginia
1 review
8 helpful votes
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Poor Communication
July 25, 2017

Shoplet has very poor contact with its customers.
No e-mail confirmation.
My order was backordered - no info of when it would be filled.
I received my order after 10 days but on the website my order is still backordered.
My order was exactly what i needed and in good condition and a good value.
It was a stressful purchase

Date of experience: July 25, 2017
Georgia
1 review
3 helpful votes
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Boxes are crappy
May 21, 2017

I ordered boxes for shipping from this company. On their sitee the reviews said the boxes were durable and sturdy. The boxes arrived unprotected and damaged and are less sturdy than Uhaul boxes! Don't waste your money. This stuff is crap? STAYWAY!

Date of experience: May 21, 2017
New York
1 review
4 helpful votes
Follow Doralee E.
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I wish I'd read reviews first. This seems a reoccurring theme.
Was unhappy with product. Not as described. Wrote immediate email. No response. Contacted customer service and received no satisfaction. Will never do business again.
Buyer beware.

Date of experience: May 2, 2017
Oklahoma
1 review
5 helpful votes
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One guy wrote - You have to give a star otherwise they would get zero... That's a true statement! I ordered one of those one legged stools like you see spectators use on the golf course. It was defective when it arrived and I called "customer service"- LOL immediately. The next day I get an email that says "I was advised by the manufacturer that you may dispose of the product. You will be credited back and then you may re-order the item."
I order everything on-line, through PayPal. It's been 10 days and still no credit. I both call and email these swindlers everyday and everyday they have a new excuse or just repeat yesterday's smoke screen. I have Paypal's satisfaction guarantee but can't file a claim until 20 days have past so, unlike some of you, I'll get my money eventually. It just seems it would take a lot less effort, on their part, to do the RIGHT THING in the first place.
In the famous words of Forrest Gump "Stupid is as stupid does!""

Date of experience: April 22, 2017
California
1 review
3 helpful votes
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Idiots!
April 17, 2017

Terrible customer service! Placed an order. It never came. I called in after 2 weeks and they said they wanted to verify my billing address before shipping. I have been waiting for the file folders for 2 weeks. Do not waste your time.

Date of experience: April 17, 2017
New Hampshire
1 review
4 helpful votes
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ROTTEN
April 6, 2017

I ordered some necessary supplies for a school science fair well in advance of the date they were needed. With the advertisement of 2 day shipping I felt confident that the 10 days would be plenty. When I didn't receive the packages a week later I called and received terrible customer service from both a rep and her supervisor, Marvalee. The company had not processed my order until the day before my call to them (a week after my placing it on line) and now was not going to be able to ensure timely delivery. They would not consider upgrading the shipping to next day (Albany NY to Boston MA - very doable) and could offer me no monetary compensation for the extreme duress this lack of follow through had caused. When I found another company (Cleanitsupply.com) who would provide me with the same items for less money and have it to me in a day... Shoplet would not allow me to cancel the order! SHOPLET are SHOPLIFTERS! Don't be fooled... stay away.

Date of experience: April 5, 2017
Florida
2 reviews
3 helpful votes
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I never received a refund for items returned with a return number. I don't know why WalMart does business with this seller. I placed an order on the Walmart website and was redirected to this site without warning. I didn't even realize it until I tried to return the items and Walmart said "not our problem."

Date of experience: March 30, 2017
New York
1 review
5 helpful votes
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Stay away
January 16, 2017

They advertise and price you something and then you will never receive the shipment you are expecting. They tell you "a" and ship you "b". Stay away from this seller..

Date of experience: January 16, 2017
Wisconsin
1 review
6 helpful votes
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We got a call stating the item which we ordered is no longer available and to try this other item. We got it and it was wrong. When returning they wanted to charge us a restocking fee even though it was there fault. Then when explaining this to Billy and Betsy they were so rude and did not want us as customers at all. We will not be going back here at all.

Date of experience: November 16, 2016
Minnesota
1 review
6 helpful votes
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I dont know why Amazon allows Shoplet to ruin people' experience.
14 days after ordering my stethoscope I had to contact Shoplet to ask where my item was. They replied on the 18th day that they were canceling my order because it wasn't in stock! You can't make this stuff up... and I still haven't seen my refund. GARBAGE!

Date of experience: August 25, 2016

From the business

Shoplet is an online retailer of over 1,000,000 business products, servicing the continental United States, Canada and United Kingdom.