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The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and product quality. Many customers report issues with delayed shipping, poor communication, and challenges with the return process, often describing the service as unresponsive and frustrating. Concerns about product authenticity and quality are prevalent, with customers feeling misled by marketing claims. However, some positive feedback highlights the appeal of auction features and the variety of products available. Overall, the sentiment suggests a need for the company to enhance customer service responsiveness and improve product consistency to regain consumer trust.
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Every time I buy an Iliana item I have had to
Call customer service to request an Iliana box. Host says Iliana box comes with the Iliana item.?
I've bought a lot of jewelry over the years, both from TV and auctions. I have only been disappointed a few times. Since the price was so low, I usually don't return. I give it away. What I don't understand is this... hosts have said that customers have said they will buy jewelry they don't need just so Shoplc will donate $1 to feed a child. Huh? Does anyone see what's going on here? They are using hungry children to get more customers. Instead, they could put a link on their website and those customers could donate the entire amount to feed children but Shoplc makes most of the profit and only a dollar goes to children. If they are really about helping, let people donate too, not HAVE to buy jewelry. Also, I'm not really into a certain host who acts like a middle school cheerleader, so loud and obnoxious. Exactly how does one break their toe while hosting tv? She interrupts all the time..."Oooo, oooo, oooo!" Very immature. This woman needs to lay off the wine er... I mean Red Bull er... I mean B vitamins! Lol I have no problem with people having fun but those that act like used car sales people are really too much for me. Also, why doesnt customer service ever answer emails anymore? Does anyone else have this problem?
Been buying so many diamonds from shop LC had some appraised they where of even more value than what I bought them for! Thank you sho LC!
I've been a customer of many TV shopping networks for a number of years, but just started with ShopLC a little over a month ago (at the time of the posting). At first I thought how great they were because their prices are so low. I just thought by removing the "middle man" they could keep cost down, but it's more than that. The quality is seriously lacking with many of their products and their customer service is filled with condescending, sarcastic, individuals. Also, they claim to have a 30 days return policy, but that's not entirely true. They TAG each item and the tag says you can't return the item if the tag has been removed. I'm sorry, but how the heck to you wear any of their jewelry (or other items) with bloody tags attached? They're all about the money and not about the customers (except to take their money). One more point, do NOT get caught up in the auctions! Unless you can keep your hands off the bid-button and limit yourself to a bid that's LESS than what they're selling the item for on the main site, just don't do it! They have scammed so many customers by letting the customers bid WAY over the value of the item. It makes me want to scream how they take advantage of so many people! I sure wish the Federal Trade Commission would get after these people!
We do appreciate you sharing your experience as it allows us to continue to improve.
I think this company is itself a gem! The people are good citizens (provide meals to kids in both India an USA) and share their knowledge of gemstone mining and other interesting data. I have bought several thousand dollars of items and returned only 5 because I didn't like them. Never had a problem with any transactions. Negative comments seem to be about procedural things. I've moved from phone to computer when a problem arises. Altogether a satisfied customer!
The photos on items in the auction site are misleading, won some earrings and the stones were so small you had to get a magnifying glass to see them and the earring was less than 1/4 inch. The owners are greedy because you cant return the item once the sale is final. You loose your money while they get rich on it... shame on them... While some items are nice and beautiful, no more will I buy from shopLC Evine, HSN and JTV have more substantial gems and jewelry... sorry SHOPLC
I watch this show but most of the time, i am unable to shop thro the app or just online. The website is slow and rarely recognizes what i am looking for. Ive decided to not bother with it anymore. Tired of dealing with it. Shopping with JTV better quality, service and easy to shop with.
We do appreciate you sharing your experience as it allows us to continue to improve.
I just wrote a review about ShopLC.com. Completely forgot to mention their auctions. In my opinion, most people get caught up in the auction "addition" and pay way to much for some items. I have been on their website and have seen the same piece of jewelry sell for a much lower price. So... please check out their "Non-Auction" items first.
Thank you so much for taking the time to provide feedback to us! That is a great suggestion also, more often then not there may be more than one auction for the same item. Thank you so much again for taking the time to provide feedback to us and thank you for being a valued customer with SHOP LC.
I AM A VERY SATISFIED & AN APPRECIATIVE CONSUMER. THERE ARE "NO" FAUX GEMSTONES BEING SOLD AS GENUINE! THE RETURN S/H IS $6.99 & NOT &10.00. OF COURSE YOU WILL PAY FOR THE S/H FEE IF YOU CHANGED YOUR MIND. YOU ARE COMPLETELY REFUNDED IF THE IS A PROBLEM "LIKE ALL OTHER NETWORKS" I HAVE AN EXCEPTIONAL JEWELRY COLLECTION, MANY PIECES APPRAISED BY PROFESSIONAL JEWELERS AT AN AMOUNT "FAR HIGHER" THAN MY PURCHASED PRICE. I HAVE PURCHASED MANY AUCTION PIECES FOR RIDICULOUSLY LOW PRICES BECAUSE I KNOW WHAT I AM DOING; I AM AN EDUCATED CONSUMER!. THE GREDDY BID HIGH & STICK THE LC BY NOT CLAIMING OR PAYING FOR THEIR "STUPIDITY, GREED & DISRESPECT FOR THE ENTIRE AUCTION SYSTEM! EVERY BUSINESS WILL HAVE MERCHANDIZE THAT IS FAULTY OR DAMAGED.THE LC IS ALWAYS COURTEOUS, GIVE COMPLETE REFUNDS FOR ITEMS PLUS REIMBURSE THE S/H FEE! I AM FLABAGASTED & DISGUSTED TO READ SUCH NONSENSE! THIS IS A COMPANY BUILT ON PUTTING THEIR CONSUMERS #1. SUCH A SHAME THERE ARE PEOPLE IN THIS WORLD WHO CAN'T FINANCIALLY PAY FOR THEIR OWN FINANCILCIAL COMMITMENTS AND IN TURN BLAME THROUGH DECEPTION A COMPANY AS WONDERFUL AS THE "LC"! GOOD RIDDENS TO IMMORAL DISGRACEFUL PEOPLE! THE "LC" IS FABULOUS-PRODUCTS, PRICING, QUALITY, HOSTS, EXECUTIVES AND ALL OF THE REPRESENTATIVES! THANK YOU LC FOR EVERY PIECE I HAVE PURCHASED!
We deeply apologize for the delay in responding to this. But we think it's important to take the time to recognize that you took the time to give feedback about us! We appreciate your dedication and your patronage is what helps make SHOP LC great!
Shoplc.com sales jewelry and has an online auction where everything starts at $1.00
The bulk of there jewelry is" sterling silver " and gemstone jewelry.
The problem is they dupe unsuspecting bidders into thinking they are getting a very good deal by saving 80-95% off retail. In reality bidders are paying more than the item is actually worth.
Example: This morning someone was bidding on a sterling silver turquoise ring. The estimated retail value was $299.00 and bidding was up to $137.00
(This particular line of jewelry - Sante Fe Style is very popular with bidders). The estimated retail value is some ridiculous price assigned to a particular piece of jewelry to dupe you into believing your getting the deal of a lifetime.
The actual value for that ring was only $29.99
I see it everyday. People biddding 10 times what the piece of jewelry is worth based on their Est Retail Price and the killer is they will sell it to you without bidding for its actual value from their home page.
Est Retail Value $499.00 = actual value $39-49.00
Est Retail Value $299.99 = actual value $29-39.00
Est Retail Value $139.99 = actual value $24.00
I have also bought "sterling silver gemstone jewelry" that was not sterling silver nor real gemstones. Rings were a mystery metal and gemstones glass. I bought one opal ring where the "opal" was actually hardened plastic with glitter in it. But I have also bought genuine jewelry from them as well. To see the actual value of a piece of jewelry enter the item headline into the search bar from their home page NOT the auction page. The item will pop up with the actual value they are selling it for.
Buyer Beware and do your research before bidding.
You dont want to bid $35.00 on a ring they will sell you for $9.99
::: BUYER BEWARE:::: I WILL NEVER BUY FROM THEM AGAIN! They DON NOT offer a return policy as you can't return anything you buy that is less that $199.00. I bought a few things from there rising auctions and the gemstones fell out of the setting a few days after wearing it and the gemstones are HIGHLY included and cloudy. The chain broke on the ecklace I ordered and the silver tarnished rather quickly. It was COMPLETELy an overall HORRIBLE if not the worst place I have ever made a purchase from!
Great sterling silver jewelry. The $1 auction site is the BEST!
Answer: Your jeweler has no idea what the difference is between "lab created" and " fissure filled". Niassa rubies are mined from the ground. They just go through a treatment that enhances their clarity. Upwards of 97% of gemstones go through some sort of treatment whether it be heating, irradiation, diffusion, fissure filling, dyeing. Some trwatments do effect the value, for instance, jade that has been bleached, filled and dyed really has little value at all. Thats why they dump it here. Asians wouldnt be caught dead with it. Its akin to costume beads. I suggest you go to the GIAs website for all of your info, not your local jeweler.
Answer: Hey there happy to help answer any questions. Can you help us understand what you are asking? Are you referring to the authenticity of the item?
Answer: We typically do not remove an item from someone's budget pay. Could you clarify further?
Answer: As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
Answer: As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
Answer: As this question is account specific, have you reached out to customer service so they can pull your account to provide more details?
Answer: Hey there we do not remove products from the cart unless an item has expired. Would you mind sharing your details to [email protected] so we can have a specialist review your account?
Answer: Hello our products general are delivered within 5-7 business days.
Answer: Hey there happy to help very sorry to hear about what occurred! If you still need assistance please us know at [email protected]. We can confirm emails are being responded to in the same business day you will get an answer.
Answer: You can cancel an order (if it's within 30 mins) online in your order history. Or you can chat, email [email protected], or call us at 877-899-0078 and we are happy to address it for you. Usually a cancellation can be done within a few hours of ordering on our side.
Shop LC, formerly Liquidation Channel, was originally launched as The Jewelry Channel in 2007. With new approaches and steady business growth, the name evolved to match what we offer to our customers on a daily basis – an opportunity to shop "Low cost."
We bring forth a comprehensive range of exquisite jewelry, stylish accessories, skin care products, home décor, cosmetics and more! You can shop 24/7/365 from the convenience of your home and with an assurance of the Lowest price guarantee.
From cocktail rings and gemstone studded bracelets to scarves and handbags, you'll find it all in amazing designs, styles, shapes, and finishes!
Shop LC believes in bringing a smile to every face by Delivering joy with our products! So, don't wait any longer! Visit Shop LC and enjoy a vast range of exceptional quality products available at an everyday Low cost!


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