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Shop LC

2.2

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Shop LC Reviews Summary

The company's reputation is marred by significant customer dissatisfaction, particularly regarding its customer service and product quality. Many customers report issues with delayed shipping, poor communication, and challenges with the return process, often describing the service as unresponsive and frustrating. Concerns about product authenticity and quality are prevalent, with customers feeling misled by marketing claims. However, some positive feedback highlights the appeal of auction features and the variety of products available. Overall, the sentiment suggests a need for the company to enhance customer service responsiveness and improve product consistency to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
99
value
65
shipping
71
returns
53
quality
62
This company responds to reviews on average within 44 days

Instant Feedback

2,232 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
30 helpful votes
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They advertised facial masks. I wondered why they never showed the sides. The mask is made of WAFER-THIN foam; once stretch and pow! They rip and are useless. They also claim the masks are 'washable"; visit their sire and read how many tried washing them only to have them "melt" in the water.
They also charged me TWICE. I had to open a complain with PayPal... Shop LC refuses to answer PayPal!
SCAM ARTISTS!

Date of experience: April 28, 2020
Danielle J. — Shop LC Rep
over a year old

We do appreciate you sharing your experience as it allows us to continue to improve.

Texas
2 reviews
31 helpful votes
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Finally got my masks in the mail and let me say I am shocked of the pathetic quality of these masks. I would be ashamed to sell anything this poor. These black mask are made of thin and I mean thin foam rubber. They are said to be washable is a joke. They will probably fall apart after wearing them once. You will have to be very careful taking them off because the ear straps will most likely tear. I wrote a review earlier about their customer service, which they don't have, and their shipping fees. Oh, I forgot, they also charged tax on the shipping fees. This company is a ripoff and scam the public. Will never order anything from this so called company. I would not even have given them one star but that was not an option.

Date of experience: April 28, 2020
Danielle J. — Shop LC Rep
over a year old

We do appreciate you sharing your experience as it allows us to continue to improve.

Florida
1 review
21 helpful votes
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5 paper masks 7.95 plus 2.99 shipping talk about rip off then they go on about only order what you need they're wear once masks a lot of places have them for 50 cents each in boxes of 50

Date of experience: April 10, 2020
California
1 review
31 helpful votes
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Pricing
April 10, 2020

An item sold on April 4,2020 was listed on television as a pack of 4 protein bars. It clearly shows on their live presentation a box of 4. They shipped 1 bar not box and claim that is what you received if you order through the automated system. At no time did it ever indicate to order another way. Then they request a return for refund
The size of package will not fit in an outside mail deposit nor does a mail delivery person come to my home. If I follow the instructions, I will have to violate the shelter in place order and risk going out. I told them I am at risk age group. They said oh, someone will have to call you back. This was after to speaking with 2 individuals and both telling me to return the item after I told them several times I am at risk.
They should be off the air until we can safely move about.

Date of experience: April 9, 2020
North Carolina
1 review
12 helpful votes
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Decided not to home to order item used their call back service by the time they called me back the item was sold out what a joke poor customer service

Date of experience: March 22, 2020
Virginia
1 review
5 helpful votes
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I really enjoy shopping with Shop LC. I've been a customer for about 3 months now and I've purchased a lot of jewelry from their website to the online auction. Overall I am pleased with my purchases (and fantastic prices). I've only had to send back 2 items and so far I've gotten my ring back that lost a small stone. The other purchase I'm still waiting on. Such beautiful jewelry at such fantastic prices. So glad I came across this channel and more than likely they have me as a customer for life.

Date of experience: March 20, 2020
Danielle J. — Shop LC Rep
over a year old

Thank you for sharing your feedback this is what allows us to improve!

Pennsylvania
6 reviews
14 helpful votes
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Gorgeous, great value, only paid $10.49, arrived fast too, am very happy with pendant, and will certainly look to buy from them again! Thanks so very much!

Date of experience: March 13, 2020
Pennsylvania
1 review
8 helpful votes
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Under $10
March 8, 2020

I can't say enough about shop lc they are truly amazing there prices are so good that no other network can compeat with them I LOVE SHOP LC there under $10 gets my jewelry box filled. I will never shop anywhere eles only shop lc. Thankyou for all for the discounts you give us. Ur the best shop lc. Jen c.

Date of experience: March 6, 2020
Virginia
1 review
24 helpful votes
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Unsatisfactory returns
February 20, 2020

They will take your money for clearance product but don't tell you can not return items if you don't like what you bought they need to be turned in to the better business for false statements

Date of experience: February 20, 2020
Arizona
1 review
29 helpful votes
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I made my 1st purchase on shop LC the week of Valentine's Day and was guaranteed delivery. I ordered 2 pair of small diamond earrings one in white gold and 1 in yellow gold. Not only did the order not arrive in time for Valentine's Day but when it did arrive there was only 1 pair of earrings in the Box. I called very upset and they graciously offered to send me another pair of earrings free of charge. Still I will never shop on that television channel again.

Date of experience: February 16, 2020
Michigan
1 review
29 helpful votes
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02/08/2020
Stay AWAY, from this scam company. I got an alert from my bank that that shoplc made a charge of 107.?
I tried ordering an item earlier in the day but could not because guess what? The item was OUT OF STOCK!
This is blatant robbery! Buyer beware. Look at their BBB reviews. I should have looked before I ordered!

Date of experience: February 8, 2020
Connecticut
1 review
29 helpful votes
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I shop here all the time. BUT have stopped buying bolo bracelets. Because two broke I sent one back they fixed only to brake again. Than I brought a pearl set the bracelet was included I didn't event get it half way on an IT broke? I called an they couldn't help me because I no longer had the invoice. I asked them to look it up. They did not. This is a rip off.

Date of experience: February 3, 2020
Danielle J. — Shop LC Rep
over a year old

We do appreciate you sharing your experience as it allows us to continue to improve.

California
1 review
23 helpful votes
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Not Worth the Risk
January 25, 2020

I ordered a mens ring from their website after coming across their channel on television. After several days the ring arrived, it was defective. On one side the gold plating was bubbling. Evidently, ShopLC's quality control procedures are highly deficient. Upon returning the defective ring I read their policy which states postage is not charged on defective items returned to the company though there is a restocking fee and it may take six weeks to process a refund. Their items look "nice" on television and on their website but the fact is you risk receiving a subpar quality item(s) and if defective, being charged a ludicrous restock fee. Don't waste your valuable time and money.

Date of experience: January 25, 2020
California
1 review
6 helpful votes
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Everything I bought here, I loved (jewelry) I have yet to purchase other stuff they sell online. I will cherish surely in coming years. Thanks so much Shoplc. I appreciate everything you do for your customers not to mention fast shipping and handling. I'm so glad I found you. I have shopped in other jewelry networks before but you are th ed best so far, couldn't thank you enough.

Date of experience: January 24, 2020
Kentucky
2 reviews
23 helpful votes
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Not what it claims
January 4, 2020

Don't get me wrong u can get nice stuff cheaper but u will not find anything like u can at a jewelry store. Shop closed will not sell a real ring cheap like white gold with real stones or gold with real stones at a decent price they are thousands usually but u can get that at a store I bought a 2 ct pink sapphire in white gold for 150$ it has 2 small diamonds too but u won't find anything like that in shop cl also when they do their live tv all they are doing is making people think they are dropping prices but if u look in their inventory u will see the price already and that's the price they drop it to live to sell so there is no price drop really and take ur stuff to a jeweler see what they say. Also out of every where I've gotten jewelry on this jewelry falls apart almost immediately stones fall out of everything instantly so I think their selling off defective items to be honest. Between November 2018 and December 2019 I bough over 70 items I only have 10 items that hasn't fell apart or hasn't lost a stone within the first week of having it and no I don't ware them daily. If u look closely u can see design defects etc.

Date of experience: January 1, 2020
Danielle J. — Shop LC Rep
over a year old

Thank you for sharing your feedback this is what allows us to improve!

Texas
1 review
13 helpful votes
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I order 2 rings and there was supposed "Gauranteed Delivery Before Christmas". But when the finally get around to shipping them, the delivery date is Dec 27th. I send an email to customer service. You guessed it "No Response". I call Customer Service, and get the usual I am so sorry for the delay, but it is USPS's fault. I am tired of lies. And of course the Gaurantee was just another lie to sell more stuff. I have had enough.

Date of experience: December 23, 2019
Georgia
1 review
13 helpful votes
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Scam of shungite
December 3, 2019

Stop fhe bull about shungite, it is not true, i dont believe the reports about its healing properties, Its new age bull crap, They are scamming you for the $$$$$$, A mineral gemstone, etc does not have the ability to heal a person, this is just garbage.

Date of experience: December 3, 2019
Michigan
1 review
2 helpful votes
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Gorgeous genuine stones, solid gold available, cheerful informative hosts, feeding children IN LIGHT from profits which is so rare in itself; definitely not overpriced and in fact GREAT SALES_ so what more could anyone want for goodness sakes they have my 5 STAR REVIEW! ABSOLUTELY MY FAVORITE ONLINE BOUTIQUE! Sincerely SWEEET! - Andrea F. Wayne_

Date of experience: December 2, 2019
Massachusetts
1 review
17 helpful votes
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Bad experience
November 22, 2019

I never received my order, finally called customer service. After being on hold my entire break time, I hung up and on next break called again, and not a chance. So I started a live chat and providing order number and invoice code, I was written to that my order had gotten cancelled. No reason mentioned, and now I have to wait 3 to 5 days to see the refund. A little while after that I called customer service again curious to see why it was cancelled since the item was very much available online for purchase. Jose in customer service cut me as I was saying that if I hadn't contacted Shop LC, I would have never known, and said "is there anything else?"

Date of experience: November 22, 2019
South Carolina
1 review
14 helpful votes
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LC Hosts
October 26, 2019

I have been a customer of ShopLC/Liquation Channel for a number of years. I haven't many complaints about the items I've purchased. Not being picky, but recently, I find some of the hosts to be "overselling", ridiculous and very boring. In particular, I do not like to be told to call "NOW", as I am aware of the clock on the screen. I find most of (not all) of the host have the habit of talking as the other host is talking. Today, I had enough (10/23) when one of the host continued to interject as the other host or personnel was talking. He was rude in doing so and I find this occurring often. Also, I have timed some of the host as they are rambling on instead of giving the price of items. Note: if the price is $9.99 it is not nine niney nine ( it is nine ninety nine). Check vocabulary. There is one host who takes over the entire program as if the other host is not on screen.

Date of experience: October 23, 2019
Danielle J. — Shop LC Rep
over a year old

Thank you for sharing your feedback this is what allows us to improve!

From the business

Shop LC, formerly Liquidation Channel, was originally launched as The Jewelry Channel in 2007. With new approaches and steady business growth, the name evolved to match what we offer to our customers on a daily basis – an opportunity to shop "Low cost."

We bring forth a comprehensive range of exquisite jewelry, stylish accessories, skin care products, home décor, cosmetics and more! You can shop 24/7/365 from the convenience of your home and with an assurance of the Lowest price guarantee.

From cocktail rings and gemstone studded bracelets to scarves and handbags, you'll find it all in amazing designs, styles, shapes, and finishes!

Shop LC believes in bringing a smile to every face by Delivering joy with our products! So, don't wait any longer! Visit Shop LC and enjoy a vast range of exceptional quality products available at an everyday Low cost!


shoplc.com
Founded in 2007
Austin, Texas, United States