Shop LCReviews 269

First time using shop LC and will never use them again. I waited for a package last night it said it would be delivered yesterday and now it's gone from supposedly being delivered to my place in Virginia yesterday and now it's up in Ohio somewhere. Poor customer service very poor customer service. It's like they don't care they're not available to answer any questions they don't even pick up the phone. But they'll pick up the phone if you want to buy something, that's pathetic. I advise that no one use shop LC you're better off with Amazon

The gold/platinum plating wears off the rings very quickly, usually after wearing them part time for a couple of days. The silver underneath turns gray and dirty looking. I bought some expensive pieces from them and now am embarrassed to wear them. The same is true of their gold/platinum plated chains, although they last a little longer. Only the full-priced items are returnable, within a short time period. Items ship from China. Too bad the quality isn't there. With these obvious defects I wonder if the "gem stones" are really as advertised. I have lost all confidence in them.

I've had an account with The Liquidation Channel long before they changed name to ShopLC for over ten years spent tons of money during that time. Early this year my account had apparently been hacked. Unauthorized charges were appearing on my credit cards. I contacted ShopLC about the charges. I was informed that some person was added to my account made the purchases. ShopLC refused to tell me the hackers name as it violated privacy! What?
I said You allowed a hacker to add themself to my account making fraudulent purchases using my credit cards and you're going to tell me their name is private! I immediately had my credit card account numbers changed. I had ShopLC blocked from submitting any charges to my accounts. All charges were refunded as well. After having contacted ShopLC numerous times, they finally told me the hackers name attached to my phone number in their system. They, however, had not done any investigating into the hacking issue at all, none. Instead they started sending letters to my house addressed to the hacker. I returned them as "Unknown" They then started calling and harassing me several times a day. I called them again yelling at them for their idiotic, utterly stupid and fraudulent criminal company activities. Informed them that I filed a complaint with the Attorney General's office. I blocked their phone numbers on all levels. So if they have called again I don't know it.

ShopLC charges a restocking fee of 25% on auction items... never was told this information for a long time. An order was not in stock. I cancelled the order. 2 days later they sent an email with oops we already sent your order. If you do not want the order send it back for full credit and they would pay for the shipping.
ShopLC charged me a 25% restocking fee and the return shipping. This is theivery. This order was originally out of stock.
A representative became angry at me and swore Jesus!
I returned defective items and ShopLC stated they weren't defective and charged a restocking fee of 25% and shipping charges.
Some jewelry is nice, others are junk.
ShopLC are dishonest and THEIVES!
I have spent many many thousands of dollars with them.
The order that they were out of stock was their last chance to cheat me.
They should be out of business.

Things have gone downhill a lot. They have a "forum" but they refuse to post any comment that doesn't reflect them in a good way. CS is not very good unless you get a certain person that is willing to help. You can win auctions on their rising auctions, but they can and do cancel after taking your money. They say "it's damaged" or it's "not in stock". Why aren't they checking BEFORE it's listed? There a a few decent or good hosts but professionalism, honesty, knowledge, and ethics are not required to host there. So many games and lies that's is disgusting. During the holidays, they promised delivery in time for Christmas. So many were disappointed and upset that they didn't get in time. Some items they showed in live TV only to find out they had none in warehouse. There is little if any communication or cooperation between departments. I've never experienced so many issues anywhere. I've been shopping with them for over a decade and can honestly say they've really gone downhill in the last year. They plead for new customers when they cannot or refuse to take care of the customers they have. Like I said, run, don't walk. Save yourself $ and frustration.