ShopeeReviews 231

Using this app is horrible! They are letting their seller continue their service even though we were scammed. Please be aware of this app, especially Power_Dolphines. Don't use this seller or this app. I ordered 2 pieces of tents, and what I got was 1 piece of wipes! Horrible service. Once Im done with all my parcels, I will never use this app again! Horrible!

Shopee pandering to its sellers as usual, while caring nothing about its buyers. Example seller advertised world shoe sizes that is not correct. Shoes were just tried for minutes. Requested a refund "SHOPEE" denied refund, stating not enough evidence. Other problems, customer servise, false advertising, fake or different from what you ordered products. Shipping damage, couriers and Shopee lying about delivery attempts. Store credit for refunds. Save yourself lots of headaches, anxiety.

Tenho 4 pedidos que o comprador não reembolsará. Por 5 meses eu os contatei todas as semanas e toda vez que eu os contato, eles culpam motivos diferentes. Eles prometem reembolsar todas as vezes... mas nenhum dinheiro chega à minha conta bancária.

When the item arrive I realized that it has no support on the back rest side when you make it a bed.
I ask the stores customer care, and he/she told me that that was the way they receive it from manufacturer.
And my review for the item was hidden by shopee because I showed the explanation from the store. This is crazy

Received the kettle order with dents. We wanted to return it, as who would like to use an item with damage on it?

Returning an item is such a BIG HASSLE! After sending the evidence to them, still no refund has been made.Such a waste of money!
Seller: grocerysale.no1

Shopee system is shoddy and my personal information is potentially unsafe in their hands.

What happened is I created an account to purchase goods amounting to over 8K. I did everything as needed: linked to my Google Account, added my credit card, input the OTPs from my phone to verify the purchase. The order appeared in My Purchases tab. I did not receive an email confirmation, but instead I found an email asking for my email verification, which I complied to and received a 'success' message.

The following morning I found that my account was banned, with no explanation. I could not do a live chat with Shopee support because that feature is only accessible upon login. Their bot and help pages have nothing useful in terms of telling me why exactly was I banned.

I was able to contact the seller and he confirmed he had nothing to do with my banning, and informed me that Shopee cancelled my order.

I filled up the appeal form as instructed, providing a photo of an ID and a selfie of me holding the ID.

Hours later, a Shopee support person emailed me saying I was banned due to "Stolen Card". What does that mean? Certainly I am NOT using a stolen card. Or, if what they mean is that my card info was stolen within their system, then was it a major security problem on their end?

The support person gave a long list of what I have to submit to appeal further (with no guarantee of restoration), even including a repetitive part from the previous appeal (photo of ID and selfie with the ID). Another silly requirement is an authorization letter from the card owner - I am the card owner!

She also told me to go to the live chat for further inquiries, same chat I mentioned above that is only available for non-banned users.

So no, I am not going through the silly hoops they set up. I would rather go somewhere else to shop. In fact what should happen is Shopee should show me how they came to the conclusion that I am using a stolen card, because this is such a huge and false allegation.

Oh my god, due to account documentation problem, buyer have already paid but couldn't process through. Why would buyer able to buy things from me when my documentation is not complete. And the documentation setting is hidden. It's not something u realize while u are setting up for selling account. And in order to complete, u need a certain amount of cash in your bank in order to complete documentation. So much for capitalism thinking. And it's so difficult to find shopee people to communicate with because they keep using stupid AI to communicate with us. No more shopee please no more.

Their sellers send you USED item and tell you it is new. Thay do not disclose if the item you want to buy is new or used. Nothing but scams!?

My acct. Has been locked notifications said it is invalid use of a voucher. Why would the voucher will push through if it is invalid. The systems sucks I try contacting them but cannot provide information sad cannot disclosed even if u are the acct. Owner still they cannot disclosed information on your own and also I am asking information why they locked my acct. Why they can't just provided that is because also they cannot know why it is locked. I have no credit on them and no bad records on the order. They let me sign the form but they don't email it until now. Actually Lazada is much more better because they have the priority so you can received the order the next day and I try that and they really delivered it on exact date

Delayed/non fulfillment of delivery beyond 5 days beyond deadline was stressing. Cash out refunds not possible. Not worth lower price offered.

Shopee is not good anymore. Hate their services. No one you can talk to on the app. It sucks. I will switch to lazada now.

For the whole week I've been stressing over the order I made at Shoppe. From customer service to their couriers to seller, they are all worst. No one could help me with the issue I have which is not my fault but their courier's. The rider tagged my order as "return to seller" saying I am not unreachable. My line was open all day, he did not text or call me and did not even bother to try again the next day. I was waiting for this parcel for more than 2 weeks and this is paid already which eliminates the reason for me to dodge his call. Seller would not lift a hand to help. Saying it's out of their control. I've tried reaching for courier's customer service and they also wouldn't send me back my parcel saying it's already tagged to return to seller. How stupid was that? Shoppe's customer service are either dumb or non-existent, you might as well talk to the chatbot. And finally, refund! Refund would take months and months and if you forget to follow up about it, goodbye money. No one should buy in this crappy online shopping platform.

So I have been winding down on purchasing from Shopee Philippines but there are still some items (cat food and household stuff such as trash bags, cotton buds, junk food etc.) that are cheaper in Shopee than in Lazada Philippines. However, a majority of items that are purchased and the courier is J&T Express for delivery, you will definitely have delays in receiving the items or outright the order gets cancelled as the courier will fail to deliver the ordered item. I believe that Shopee has still not fully addressed or resolved this issue with their logistics partner. The Christmas season is over so the volume of orders for delivery should be less but J&T Express has still failed to rectify their delivery problems. I have an order placed on Jan. 12,2023 and it is now Jan. 25,2023 and the order has not arrived and for some reason Shopee will not allow me to click on the refund option when the item has been paid for and the Shopee guaranteed delivery period is way over the limit. So, my money is tied up with Shopee. I had another order (this was the seller's mistake) and they cancelled the order. It has been over 5 days and Shopee has still not refunded the order amount to my account. The Shopee agent informed me that it could take up to 45 days for the refund to appear in my account. That is truly unbelievable and why Shopee still gets a low evaluation from me. Hope this helps future users of Shopee Philippines to be aware of the potential pitfalls in their buying experience.

I order some parcel and ask to pay on delivery but they said isn't possible and we have to pay online, then I paid but after 1 week they cancelled my order because the stupid online shop didn't ship the parcel and it is 10 days I ask for refund but any feedback yet. Please don't west your time and money in this stupid website.

Shoppe dont have any responsibility. Should not buy anything from shoppe. Service is so bad, store there also verry terrible.

I ordered a zip hoodie 50th Anniversary Disneyworld. The description and the photo said, hoodie. After I pay they confirm the order with a photo of hoodies. The description is convoluted lists hoodie, t-shirt. So after quite some time in shipping. I get the item. It is a short sleeved Disney. Contacted customer service and it was a waste of time. They are trying to tell me that the photo is not showing what they were selling. I asked for the correct item to be shipped first. There will be no replacement, or refund. The item was 22 before shipping. According to them, ilI can't expect a hoodie for that price. I guess I can't expect a long sleeved t shirt either. I will give one star because at least I got a Disney shirt.The material was nice, but not cotton. I am contacting Paypal.

Twice i bought from shopee made in china product either old stock of facemask and dog chain described as stainless but galvanised iron when ask for refund shopee cancelled my request to find out that shopee owners are from mainland china so what do we expect

Napaka tagal masyado na nakakaabala hindi na nakakatuwa walang kwena din ung mga chat support nila paulit ulit lang ung sinasabi parang bot lang din ung kausap mo aang potang ina!

Bad Service, Shopee Express delivery don't deserve Express on their name, because they don't deliver on time. Customer Service is hard to reach.

Bans account when purchasing in large quantities (but sellers on the platform allows wholesale) and from regular sellers. My 3 year old account was suspended despite being a loyal buyer and on time payer. They will keep scammers in their platform instead of loyal buyers. When members in your household buys separately, they will tell that the account is fraud (but they keep on telling people to promote the platform to family and friends). They find it suspicious when all members of the household are connected to one network. So, each member should have separate internet account under one roof? They removed stacking of vouchers and a buyer should only choose 1 voucher. And yet when a buyer decided to choose the free shipping voucher, at the checkout, a delivery fee will still apply! Top ups on your wallet has corresponding fees too. Lazada is the way better choice now when buying online.