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Shopee Reviews Summary
The company's reputation is significantly marred by consistent complaints regarding product quality and customer service. Customers frequently express dissatisfaction with the durability and accuracy of items received, often reporting that products do not match descriptions or arrive damaged. Additionally, the return process is described as cumbersome, with inadequate support from customer service, leading to frustration among users. While some customers have had positive experiences with smaller purchases, the overall sentiment leans towards disappointment, particularly in comparison to competitors. This highlights a pressing need for improvements in product sourcing and customer service responsiveness.
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For me having an online business has need effort, focus and time. I'm online reseller and base on my experience having that kind of part time job can help me so much because I can focus my 10months old baby while im doing my selling in social media. It can help me so much and because of that im proud to be one of the online business in this world.
Am a shopee salesman
My sales account is locked
And I responded to the shopee in Vietnam
But do not get the customer care answer
I called them and asked them to solve them.
Within the last 5 days they did not call me to resolve
I like to buy from this site... so easy to make payment and my parcel have send to my home directly...
I ordered a simple 199 php hot pot. The item was not packaged properly and arrived damaged. I contacted Seller, sent pics of the damage and asked for a simple replacement. He told me he would send one on a future order. What a joke! Shopee said to send it back but to return it I had to drive to the city plus spend 300+ php in shipping, more than the item cost. I purchased the item COD so I basically wrote it off as a loss. I'll be sure to avoid Shopee in the future and recommend that others do the same. If you have to buy from them use a credit card. At least then one can dispute the transaction. I find Shopee to be just another Filipino bucket shop with no real customer service.
Shopee.ph indeed is the most convenient and easiest way to order online. You can choose from cheapest to highest price on the products that you want. And it has cash on delivery and the products are delivered right in front of your door. So all in all its very good.
Online site that made my life even easier in online shopping. Recommended site. Due to seller are well mannered and approchable. And they give free shipping sometimes for zero minimum amount..
I like shopee because the products here are cheaper than any online shopping site. Especially when they have flash sale.
Excellent business and worth to buy. Fast shipping and the things is well when arriving. Price are very affordable to buy and have discount for every things with different value.
They have disappointing customer service. Sellers are being penalized for things that are beyond our control. Their integrated courier system is so limiting that if they make a mistake, it's all left to the seller to deal with the customer and the negative feedback.
They're responses are all automated that I felt that they weren't really listening to my concerns. They have cost me money. There's no accountability from them or from their partner couriers.
I am disappointed by the arrival of my item. The delivery was very late. I thought the delivery process will be smooth but it wasn't. Great prices but you will be having a very long time waiting for your item to arrive at your door. I was not satisfied with it and I would probably won't try again.
It's not a good business partner. I'm one of the sellers. And I always cancel my shipment because no one picks up my deliveries. And every day I call to follow up but over and over again their sayings. Poor customer service. I'll call to solve my problem but it just gets worse.
Worse than tits on a bull. This is a great site for those who have no brains and an open wallet. Great prices but you can't get the stuff. Nothing works.
Please do not buy from this site, esp if your items will be delivered by black arrow express. They have worst business practices and is beyond acceptable.
Twice na nangyari to. Nag order ako ng quilling tool from shopee. November 28 pa lang pala cancelled na ang order ko. Pero may mga notifications pa sila na kesyo IN TRANSIT TO EXCEL DELIVERY SERVICE. Aba, mahigit isang buwan ang hinintay ko sa dalawang beses na umorder ako. Both CANCELLED. Wala man lang apology or freebies sa damage na ginawa nila sa yo. Nagbayad ka, naghintay ka, tapos parang wala lang! NEVER AGAIN!
I tried ordering same item from different sellers and all of them failed. One of them did not even bother sending the order and another sent a wrong item. Also, sellers does not respond to my chat messages and the worse part is the support of shopee doesn't care. Don't bother using this platform. Its a waste of time.
It takes forever to receive the item you ordered. Tsk. You have to work on it...!
This site atleast kept their shipping fee into a minimal. Many options to choose shipping services and doesn't over charge shipping fee unlike Lazada.
Shopee is a reliable site to shop online, I like that you can chat with the seller and discuss about the items you wanted to buy, it's a very straightforward site, you bought the items and the seller will ship it and arrived as the date's stated, no delays whatsoever, unlike my experienced with Lazada their customer service sucks! And delivery's late for more than a week, plus they'll send you wrong and defective item.
I like shopee's COD, been buying some household stuff from this site and I am happy with mypurchases, I am a returning customer and will definitely comeback if I need more shopping to do. Shopee ROCKS!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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