SHOP.CAReviews 220

Put in an order on Nov 4th. I got my order 2 weeks later but not even what I ordered! Calling the support number never gets a human on the phone. Even emails respond by robot saying they are just too busy. Finally got an email from a "human", basically saying they are really busy! Wow great customer service. It is now Dec 27th and still have no refund or correct product. Are these guys related to TeamBuy. Same type of experience! Stay away.

I also use shop.ca to shop for my Christmas gifts and never received the items at all. I called them several times, exchanged emails to customer service reps and their CEO, and even sent them messages in FB to get their attention. I never got satisfactory reply from all of it so I filed a dispute to Paypal and they have resolved it in my favor. I will never shop at this site ever again, my first and last! This site doesn't even deserve a star (I just did to post this review).

Wow I should of read reviews before ordering from here, you can't reach these people at all I ordered from them but I wanted to cancel my order, so hours hours after I finally get them but than they make a mistake! I had two items I wanted canceled they only refunded me for one of the items, now I have to try again to reach them again! Which won't be easy for sure, why have a live chat thing on their site when you can't even get someone on there either! HORRIBLE HORRIBLE never again buying from them. STAY CLEAR AWAY FROM THIS SITE I'M WARNING YOU SHOP ELSE WHERE!

Ordered something on Nov 27... states "in stock, ships within 5 business days" 12 business days later still not shipped and the folks at shop.ca cant even tell me where it's shipping from! As it does not state on the website that it's coming from a third party (like they do on Amazon) we assumed it came from their own warehouse. It is very difficult to get hold of people and you tend to get 'stock answers' in my opinion. They are e-mailing the supplier and cant tell me why they are not picking up the phone to talk to them... avoid this company! Too bad as we like to support Canadian companies when we can.

TERRIBLE!
SAVE YOUR MONEY AND YOUR TIME!

This site is a complete scam! I ordered a camera at 30%off (website sale) on September 5th... after 6 e-mails, i finally got a reply - "Sorry, but the item you ordered is out of stock" as if that does me any good when I wanted the camera for my daughter's birthday pictures...
So I thought, oh well, tough luck... I'll try again... the second camera i ordered was on October 12th - at full price of course! After a ridiculous amount of phone messages left - yes, they don't answer the customer service phone, and too many e-mails, i finally get a reply saying "sorry, but the item you ordered is out of stock..." oh but i shouldn't worry, they were going to credit my account $20 for the gift card I was using (a gift card that was worth $30!) so now they're stealing from me as well?

I have since called and e-mailed and e-mailed and called - this time both Laura and Roxane... STILL NO ANSWERS!

Honestly, I could have easily gone to Best Buy and grabbed a camera off the shelf in September and saved myself the trouble of dealing with such dishonest, disrespectful people...

Please take my review as a warning directly from me to you...

I have waited over 5 weeks for a refund form this site, made a claim with PayPal, which has since escalated to a dispute. No response from the vendor. I am counting on PayPal to sort this one out, because this business is not reliable. Zero customer service at a phone number that rings into a void before connecting to voicemail, where you have the opportunity to leave a message asking for a callback that will never come. Give this site a miss.

The website is hit or miss, leaning heavily on the miss. I've ordered 3 items, 2 of which actually arrived (one even had tracking information when it shipped! Wow!)

The last (and final) order I made, the order was pending, showing "Shipping soon" for over a week. Then, without any word from them, they cancelled and refunded the order. I at least didn't have to fight to get my refund, but still, any site which suddenly cancels an order for an in stock item with no warning or explanation is not worth shopping at. You will find better deals elsewhere, so shop elsewhere, this site is just not worth the risk.

I have had the most difficult time getting anyone to contact me who works for this company. I found an article of clothing I wanted and went to add it to my cart. The site won't actually let me do this as it won't let me modify the size and says I can't add it using the current size. I emailed their support address and received an automatic reply that they would get back to me and strive for great service. I haven't heard a thing. I've emailed twice since then. I've contacted them on twitter. I've messaged them on facebook. I don'd think they know what 'service' means. Don't waste your time on their site because they don't care if you have problems. I wish I could give negative stars.

I recently ordered a package of dog treats through them. When I received that treats, they were packaged in a small, squished envelope. When I opened it, sure enough, the dog treats were completely crushed to DUST! Why they were not wrapped in bubble wrap, I will never understand. Now people are telling me that it is not shop.ca fault and that I have to contact the supplier. That is ridiculous! Shop.ca should be held responsible because they were who I went through to purchase the treats. Why should I have to hunt down the supplier when I never went through them personally?

Don't deal with this website! Their advertising is false. They state that item would ship within 6 business days. It has been11 days since I placed the order and the order has not been sent for processing at this time, so I have requested a cancellation of the order and a full refund. We will see how long it takes to get it done. I pointed out the false claims and discrepancies in what their telephone rep was telling me. Never again will I use shop.ca!

Order something from them and they put the address wrongly. I only noticed it when i checked the tracking and told to the post office. And nobody follow up on shop.ca and it is already charged. Wasted a lot of time wrote them email but nobody follow up or answer. It is the worst online shoppin experience i had so far. I tried call and email. Nothing works and nobody follow. I feel fratrastured and lost money. Please be careful with this company. I know it is cheaper but no service at all.