SHOP.CAReviews 220

My bad, but I was checking out prcing on an item using the PayPal discount and I guess I clicked a little too far. Before I knew it I had accidentally purchased the item (I've done plenty of online shopping in the past and this has never happened). Within minutes I had sent an email to their customer service department to cancell my order. I also tried calling their customer service but all calls go to an answering machine. Upon reading their cancellation policy it seems as though they'd rather send you the item and hope you keep it rather than cancell your order. Its been a week now and the only response I've had from Shop.ca is an "Ooops, sorry we haven't replied yet" email. I am now begining an escallation through PayPal. Any other site will give you an option of cancelling your order if done in a timely matter. Even Deal Extreme out of Hong Kong/China has better/faster customer service. I'm now just hoping I see my $250 again.

Not a god place to buy anything. I bought headphone. On the page it shows 365 days return policy for that product.
I didn't liked the product and asked to return them they informed me that headphones are not returnable.
When I replied to them showing evidence that the page says 365 days return policy they never replied me. I sent couple of other e-mails no response.
Whenever you try to call customer care it will go to voicemail and no one will get back to you.

Think 100 times before you buy anything here.

I Recieved both the paypal and shop.ca offers, so was contemplating trying this site. I found that the prices were not that great, but if applying the $50 credit (PayPal and Shop.ca) it could bring it down to be a pretty reasonable price.

I am glad that I came across these reviews though! Think I'll pass for now, and continue with ebay and merchant sites, until I see some more positve feedback!:-)

Thanks to all for sharing your experiences.

I was lead to try out SHOP.ca by Paypal through an offer they had where they would give Paypal users $25 off $100 if you use Paypal to pay for your order. SHOP.ca also had an offer of their own where when you signed up as a new customer you would get $25 credit for shopping on their site. So in essence, I was supposed to get a $50 credit, and while it was confusing seeing if I did get $50 ($25 off was displayed on the order itself, and the other $25 was hidden in the Paypal payment) in the end I did get $50 off my order. 2 days later, I'm informed that everything in my order shipped, except for one item that coincidentally was worth $26.99. They cancelled this item, and refunded less than what I was supposed to get back for it ($22.37), dumped the remainder into SHOP.CA credits ($5.49... like wtf?). Paypal then does a "special offer reversal", so I don't even get a real refund, the offer from Paypal just disappears.

Definitely will not be buying something else from this store. I might MAYBE just get something to get my "credits" back, but even that I am very hesitant to do because of all this convoluted mess. Am more tempted to just abandon my $5 of credit in the account. Very dishonest and underhanded practice of taking away initial incentive to buy from store! Rather disappointing as I was excited about the prospect of a Canadian online store that might've been semi comparable to Amazon. (It really isn't so far) Buyers beware.

I have sent an email to them, and am willing to change this review if I do get the items I had originally ordered along with all the promotional credit, but I sort of doubt that's going to happen.

EDIT: May 12,2015

I just thought I'd add here that when they responded, it was more like a "ho hum, sorry things didn't work out for you", like they didn't really care too much though I suppose as a Customer Service rep you can only do so much for the customer if your policies prevent you from doing any better than a lame attempt at consoling the customer through just an email.

I never did get a refund, I never did get the item they cancelled (of which was indicated as being in stock at the time) and to top it off, one of the items was a plush toy that I had ordered for my baby and I received it covered in dust and grime. It was an uncovered toy attached to packaging so of course the plush itself got dirty.

After that treatment, I vowed pretty much never to go back to them again... I've gotten several more of those Paypal offer incentives and pretty much ignored every one of them.

I received the PayPal email as well re 50$ credit on a purchase of 100$ or more. I tried placing an order and it wasn't very clear when how how the credits are to be applied. I got 25 from Show.ca but the other 25 I couldn't figure out. So I backed out of the order and tried again. It still didn't add the second $25 credit so I back out again and then found something that explains the 25$ from Airmiles gets applied After. So I placed the oder again three times to have shop.ca reject and cancel them due to lack of stocl. I thought it was me so I kept trying - I do think they have an issue on stock accuracy that is causing part of the problem. I deleted one item that was in stock and then all of a sudden wasn't in stock and voila... the order appears to have gone through. Both credits were eventually received and I got my 120$ purchase for 70$. I doubt I will be back. It is hard to excuse such a poor webside and confusion service in this day. It is far easier to shop on Best Buy.

3 days ago I received an email solicitation from PayPal to shop with Shop.ca. By signing up with Shop.ca, I would receive $25 sign-up credit from Shop.ca and another $25 credit from PayPal for paying with PayPal. I was supposed to be able to apply both credits in my first purchase of $100 or more. However, during the check-out process, after I have chosen the PayPal payment option, I was unable to apply the $25 Shop.ca credit. I phoned Shop.ca to get the $25 credited to my first purchase retroactively but no one answered the phone. I email Shop.ca but a day later no one answered my email. I filed a complaint to PayPal but PayPal said it's not their problem. Finally I got an email from the CEO of Shop.ca who then directed the team leader of the customer support department of Shop.ca to help me to resolve the problem. I am very relieved that I finally get all the credits applied to my purchase.
It appeared that Shop.ca is doing really well recently in their sales and their customer support department is overwhelmed by the huge increase in customer requests as a consequence. Thus the non-answering of phone calls and slow response of emails. Hopefully Shop.ca fix this problem a. S.a. P.

They changed and increased the price of an item I wanted to buy at least twice in a 24 hour period and again the following day which ultimately prevented me from making the purchase. When attempting to contact them for an explanation they could not be reached by email, chat or phone in two days, I received automated responses and no follow-up. Most of their price listings are exaggerated retail pricing. I highly recommend you stay away from this company and stick with Amazon and well known brick and mortar stores as they do not seem to have their act together and based on the reviews here I am clearly not alone.

Got an email from Pay Pal about the a 50.00 credit when you make a purchase of 100.00 on shop.ca. You get a 25.00 credit from shop.ca on a 100.00 purchase and a 25.00 credit when your purchase is over75.00 from Paypal. I went on and ordered 2 items. It was very unclear as to what actually would appear on my visa. Took me a long while to search my acct. To actually see a final amt. Then 24 hrs later I get a letter advising me that my orders were cancelled with no explanation. I emailed them as I still saw the items on their site available and wanted a reason for the cancellation. No response. I was actually going to put another order for the same thinking there might have been an error in my original purchase and this total come out to be 5.00 more than my original transaction on shop, ca Questionable. No point enquiring because no one is going to reply to your requests. So much for shop.ca, will not be enticed to shop here again. Its too scary after seeing all the other reviews. Will see how long it takes to see the refunds on my visa.

I placed a substantial order on this site in mid October 2013. The following day, I received an email message indicating that two items were not available and there were refunds made through PayPal and on to my credit card. I waited a few days to see these refund show up. One finally did but, as of today (November 8), I am still arguing with Yursa at shop.ca who tells me all is well and the monies have been refunded. I am frustrated and highly annoyed. The 'savings' I got from using this site have been eaten up by the non-refund. Shop here at your own peril.