SHOP.CAReviews 220

Ordered an item that arrived in time. The item was shipped from a third party seller (not shop.ca themselves). Item was not what I expected so I contacted them the same day. They issued a return label (impressed at this point). I sent it back the next day. Ever since, I receive a newsletter from that third party seller. I contacted shop.ca and told them about this. They apologized (a bit annoyed, but still a happy customer at this point). Now, over a month later, I have still not received my refund (parcel returned to them over a month ago). I contacted them several times but no response. I now started a Paypal claim. I'm convince they hoped I would just forget about the refund. Save your time and money and don't support this "company".

Ordered winter boots. They took the money right away and sent an email that the order was being processed. Eight days later and order is still being processed. Got through to a team member. They have no idea about where the order is right now. It is Saturday and they promise they will contact me on Monday. Are you kidding. Their billing system is not connected to inventory which is not connected to shipping. This is the 21st century. What kind of hobbled together joke is this for an online shopping experience. I could walk to a shoe store and get this item faster. Never again. Where were those ads showing on TV filmed, with happy Canadian employees looking at computer screens and processing orders. What a load of baloney. This operation deserves to be closed and the sooner the better.

I can't stand companies that trick you in with a promo for new clients only. Once you're in, you are garbage, and any other promo is for the "newer" people. Take care of your clients, and they'll come back. It must be tough for them to always try to find new customers...

There is not nearly enough details on ANYTHING they sell.

Ladies dresses? Doesn't tell you what fabric. Is it machine washable? Does it have a built in bra? And no size chart. Talk about ordering blind.

Same thing in computers - I'm in the market for a good gaming mouse - but I want a small one. NO DETAILS there either.

If I have to go and RESEARCH everything they offer before I buy - I WON'T be buying from them!

They could have a great site - with no details on anything they offer - they make themselves just another junk site.

OK, they have good sale prices and periodically offer big rebates through ebates. So far so good. The problem is that they cannot seem to deliver anything on a timely basis. Recently ordered a small appliance. Now 2 weeks in and it is still sitting in "supplier processing" despite the website saying it is in stock and under shipping it says
"Leaves warehouse within 5 business days" Ha ha.
I am worried that they are under capitalized and that they in effect use your money free for a period of time so that they can fulfill other earlier orders. Keeping going in this scenario would depend on them getting new orders. Hopefully it does not all collapse while they have my money although I suppose my credit card company would cover me.

I searched online for a gift and found it on shop.ca with a huge discount! But after reading so many bad reviews, I was hesitant to purchase from this site. I went ahead & ordered it anyway, & I was completely surprised. My item was delivered less than a week after I ordered it, in perfect condition! Very pleased.

I'm not sure why there are so many negative reviews, maybe the positives are just not reviewing. I found it easy to order & pay on Nov 13. I live in Vancouver, both of my items arrived separately on Nov 19 (1 from Quebec, the other from Ontario) and both items were in perfect condition and as I expected.
I must admit, that if it were not for paypal inviting me to shop on shop.ca with a $40 credit on $99 or more, I probably might find their "regular" prices outrageously high. Sale item prices are much more tolerable given the inclusion of free shipping.
All-in-all my shopping experience was very positive.

I ordered a sweater and it was not delivered by the delivery date. I enquired with
Shop.ca and after three days they let me know that it was out of stock. It took an additional two weeks to receive the refund. The same sweater was continued to be listed as in stock on the Shop.ca website. Stay away.

Scam scam scam. Stay away!
Shop. Ca is so overpriced it's amazing how companies like this will just rip off consumers like we're all idiots. There must be enough people actually dumb enough to pay 3 to 4 times more than the same product on eBay, Amazon or a dozen other online stores. Total scam involving pay pay trying to tell you you are saving money when really they jack up the prices so high in actuality you are paying more than retail! Don't be an IDIOT!

Shop.ca, is the slowest on-line purchase I have ever made... 2 weeks later and the item has not shipped. No response after 2 phone calls, they are still trying to contact the supplier. Didn't update me after the first request asking why my purchase has not been shipped as promised. So I've made a second phone call. They still don't know when or why... do not use this company unless you enjoy being frustrated.

THEY DON'T RESPECT CASH BACK FROM AFFILIATE PROGRAMS LIKE EBATES.CA PARTICULARY IF THE AMOUNT IS HIGH. I WILL NEVER BUY AGAIN FROM THAT WEBSITE.

A shady outfit, stay away from it. This site offers what appears to be good deals, however, I question the legality of the product I purchased from them. I purchased a watch which arrived in a reasonable amount of time, however, there was no warranty with the item. The watch make is "Invicta" and, as I own another watch of this make, I know they are supposed to have a warranty number enclosed along with a warranty card. The watch did not even have a proper instruction booklet, it had a one page folded sheet similar to what one receives with a Wal Mart special. I wonder if the watch is even a legallly manufactured piece or if it is a knock off "copywatch". I emailed the company a few times and while they did answer my emails, they have never provided proof that this is a legally produced item.