SHOP.CAReviews 220

I had hopes for this website when it first appeared. They offered a promo of $25 as a new member, plus another $25 if I wrote several reviews. Then PayPal offered another $25 off a purchase. You'd think with $75 off a $100 purchase, I'd be able to find SOMETHING that was worth buying, but every time I checked, either the prices were ridiculously higher than elsewhere, or the sale items were "out of stock". In fact pretty much everything that was reasonably priced was "out of stock". If the item ever showed up as back in stock, the price was magically much higher than it was advertised for when it was: out of stock". Just today I looked at their arts and crafts supplies section. They showed 50 items for $1 each, in some cases multiple units for $1 total. Not one of these items was "in stock" and no surprise, these were items which sell for considerably more than $1. One example was some epoxy cement which sells locally for $7 a tube. Their website had 6 sets of tubes for $1.00!

While looking around the site today, I decided to log into my account. The $25 credit I had received for all my reviews was gone. After reading the reviews here, I deleted all my reviews, cancelled my account and my subscription. While I ended up never ordering anything (and glad I didn't) after being enticed to this website too many times by false promises, and ads which played games with the truth, I'm glad to know the trouble I would have had, should I have ordered from them, even at a 75% discount.

I did read their policy page, which is very enlightening. They basically give themselves permission to take your credits away without notice on their whim, to cancel any order, and basically to twist their policies any way that is to their advantage. I don't think I have ever read a more one sided policy statement from a retailer. My suggestion is save yourself a lot of potential headaches, and keep away. There are many on line retailers which actually want to keep their customers.

This company is a Total scam. Used a paypay promotion and purchased a keyboard stand from Shop.ca Did not receive the item within the timeframe advertised. After many attempts to contact Shop.ca did not receive a reply to my emails nor was I able to contact them by phone, kept getting a voicemail box. I lodged a complaint with paypal which was eventually settled in my favour and got a refund. Paypal's complaint process worked great. Shop.ca is a scam.

I had been hesitant to use this site, although was very encouraged when it was associated with air miles and ebates.ca - using these sites with shop.ca can greatly benefit the customer. So I went ahead and ordered the HP Envy 23 Recline noting that it would leave the warehouse within three days. Plus with other discounts and coupons, I got an amazing deal. There was some confusion when I checked and it read that it hadn't even begun to be processed after three days. I called to confirm the status and because there had been some concern due to thefts from our local post boxes, they said they had been delayed until I personally confirmed such a large order. Apparently, I had missed the phone call and when I called back four times, I didn't want to leave a message only to have them call back at their convenience - not mine. They really, really need to get rid of that darn thing and have a human answer when we call in. I would rather sit for 15 minutes on hold while drinking a coffee than to have them call back when I am in the middle of something - which I was and I wasn't as pleasant as I should have been. Once we realized that it was just miscommunication, they made up for the time delay and shipped it overnight. I couldn't have been happier. They are a relatively new company that will have its burps and hiccups, but they are truly trying to be the best they can be. BUT GET MORE PEOPLE TO WORK THE PHONE! I earned more bonus discounts, plus using ebates, you can get further discounts. Plus you can earn discounts on their facebook site plus other other couponing sites as well. I will be ordering from them again. I admit, when I checked for complaints and seen this site, my stomach sank, thinking I was so stupid for ordering from them with as many recent complaints seen here. There was some bumps on my first order, but they more than made up for it. And love my new computer, too. I will use shop.ca again.

I ordered laser printer toner from them, because of a promotion through PayPal with Shop.ca. The price was good because of the discount. Shipping was fast, everything arrived fine. But the product is crap! Might as well have no toner in my printer! So I complained to customer service. Only an automated response saying we'll get back to you.

So let's see: they sell junk, and won't respond when you complain about it. The good is they ship the junk to you ASAP!

Say away! Not recommended!

WILL NEVER USE THIS SITE AGAIN! I ordered items in early December under a PayPal promotion. When I paid, the promo was not applied. I called customer service for 3 days straight, holding for hours, or getting voicemail, trying to get the promo applied. I finally gave up and emailed customer service to cancel my order. I was told that the items had already shipped and that I had to return them once I received them. It took them 2 weeks to send me the shipping labels (after sending several follow-up emails). It is now MARCH and I still have not received my full refund on the items I returned. Nobody answers the phone. And emails take longer than snail mail. HORRIBLE, HORRIBLE CUSTOMER SERVICE. Don't waste your time and money on these people.

Their customer service is slow and bad, as well as their shipping. Also, they force you to "like" their Facebook and social networking pages, but then take the money away later! They've removed money from my account twice with no explanation, that is pure theft. Selection is bad and their prices are above retail, there's no reason to trust or use this site. Anything you earn in rewards could be taken from you at any time. Should be illegal.

Unprofessional and total scam artists. Sent a defective item. I promptly returned it but never received my refund. Customer service phone number automatically sends you to voicemail. Had to end up starting a Paypal dispute and only then did I receive an e-mail from Shop.ca telling me to close the dispute then they'll refund. Really? Because for weeks after they received the item back, they never refunded me so me closing the dispute would only kill my last recourse at actually getting my money back. Also, they make you return items to a different address than the one listed on their Paypal account so this causes confusion with Paypal reps. Finally, after numerous calls and about five weeks, Paypal refunded me. Ridiculous. Shop.ca should be shut down for their unethical practices trying to steal people's money. Wish I would've read reviews on this site before buying anything from them. Would've saved myself a lot of time and hassle.

1st I had problems with signing up due to me forgetting my password so they sent me a temp password that didn't even work so they just let me make a new one.

2nd I ordered 2 items and one got back ordered so I cancelled it and still haven't seen my money back. The second item came today and was damaged so I have to send that back as well.

3rd I've had to e-mail them numerous times about everything and always get somebody who not only can't spell correctly they can't even help me with my obvious problems that they say they have no problem dealing with.
Horrible website, turned me off shopping online all together. I think I'm going to "shop happy" at the mall.

Spent hours navigating their awful site (poor layout, poor search capability) with the intent to "shop smart" by using some promotional money they gave to me - in exchange for tweeting for them, and also from visiting a Raptors game. Ordered a pair of waterproof headphones. 3 weeks later, the order was canceled, emails go unanswered and my time was wasted. Worst online retail experience I've ever had. Stay away. Instead, order from a retailer that honours their promotions and provides some semblance of customer service.

Also ordered some clothing items, those orders were all cancelled with no explanation (but canceled immediately and fairly, so I don't think it's fair to judge on those transactions).

The one purchase I did receive, was some parts from a reputable automotive supplier that I have done business with in the past. Shop.ca offered a much better return policy (1 year, no cost), but I so seriously doubt that I would have been able to return anything via shop.ca (due to their completely invisible and non-responsive customer service) that all I seem to have done was paid a premium to shop from a middle man. I will shop directly from the retailer from now on, there is no benefit to shopping at shop.ca.

Ordered 6 items for Christmas on Dec. 3rd. 4 of the 6 orders were cancelled without warning, 1 came through a week later, another is still stuck at "Shipping soon". Repeated attempts to contact through email and phone are met with automated replies and answering machine. Their company is a joke. Stay away, save your money and time. It's a joke how they market themselves as a Canadian site by Canadians for Canadians. They are a DISGRACE to the country and I hope they go out of business soon.

Purchased a tool item early December, site noted 7 items available. Ships within 3 - 5 days. Watched item for several months and never a change in availability always had at least 7 items. Two weeks later checked order status and item still not shipped. Noted on website item availability is now zero (first time in 6 months!). Contacted shop.ca by phone/email and told by customer care that supplier was getting more items by end of December and order would be shipped. Checked order status today and still in process and mysteriously item is no longer available on shop.ca (item has disappeared). Checked with manufacture of tool and they have plenty of stock of this tool item and this item is sold direct from manufacture to retailer (no middlemen). Customer service is a joke, sounds like I was lucky enough to speak to a service rep back in December based on the reviews here. Will demand refund and I will see how log it will take to get my money back.