SHOP.CAReviews 220

@ Karen T, I also signed up for the Paypal/Shop.ca discounts. Purchased something for $199.99 (on sale) got both discounts. However when the package was delivered it was the wrong product and worth only half of what I actually paid and totally useless to me. (similar to others) I also tried contacting someone (anyone) but no luck. Email is a joke if you do get a response. I finally got hold of someone (on Friday) at the Toronto Office by the name of Laura, she was apologetic about what had happened and said she would contact the shipper to get it sorted. She asked if I wanted her to call me back or send and email. I said to send an email as I wanted to keep a paper trail of what is going on. Well, so far she hasn't sent any response.and at this point I'm starting to think I won't get one.

What I have done, and I recommend that anyone else who has used Paypal to make a payment, is to open a dispute with Paypal about Shop.ca. Not only will it make Paypal aware of the problems with Shop.ca, but with them involved things might get resolved.

I signed up for the $25 off with paypal and then you also get $25 off from shop.ca when you order $100 or more. I ordered something worth $142. Paypal came through but surprise, surprise shop.ca didn't! I could have bought my item cheaper at Home Depot! This is a scam! You can't talk to anybody on the phone, when you send an email you get some instructions that are out of this world that you should have done at check out which wasn't shown anywhere when you ordered! Stay away! This site has SCAM written all over it!

Absolutely horrible customer service! You can never get anyone on the phone, by email, or live chat. I haven't seen my refunded money from over 6 days ago, and I am getting more than a little worried, as I had to purchase the same item 3 times, because it kept getting cancelled by shop.ca - with no explanation. Now I am out over 600 dollars and I am hoping that my money comes back to me.
I urge you not to shop there, as it is one of the most frusturating experiences of my life.

Terrible customer service, they overcharged me on my order (one item wasn't available so my discount was split between a very expensive item that I got, and a cheap item that I only added to fill the order up). They didn't contact me to see if I wanted to replace the item with another, and even after they said it wasn't available, you could still order it! I've emailed numerous times and I don't even think they look into the emails at all because I get a useless response, now I get nothing. I complained to BBB but they didn't even reply to them. THUMBS DOWN shop.ca, I hope this company goes under.

Really like the site, love Bonus coupon they give you however many products are overpriced found some products a lot cheaper at amazon
I don't, understand how they can have items for half price and I find them elsewhere at regular price and about 3-5 dollars cheaper. That really bothered me, it's as if they just pretend to make up a sale when really they are just selling the product at the same price as everyone
Hope the work on there prices really want to stay with them.

SCAMMERSSSS... I HATE THIS WEBSITE... THE CUSTOMER SERVICE PEOPLE THAT YOU CALL ARE SO RUDE. IF YOU ORDER SOMETHING FROM THEM AND DECIDED TO RETURN THE ITEM THEY WILL NOT GIVE YOU INFORMATION ON WHEN THEY WILL REFUND YOUR MONEY. ALL THEY WILL TELL YOU IS THAT THEY DON'T HAVE YOUR MONEY ANYMORE AND CALL YOUR BANK. I Called my bank and ask them about the refund and they said that the money was never refunded by SHOP.CA. Once again i called Shop.ca customer service all they told me is that " There's nothing that they can do for me because they don't have my money anymore" OMG... WHAT KIND OF ANSWER IS THAT? Now where's my money? It's been almost 3 weeks and I still didn't get my money back from them.

THIS COMPANY IS A SCAM! DO NOT USE!
I ordered a necklace as a gift and the necklace was never shipped. I didn't receive any correspondence from SHOP.CA other than my order was received I contacted the company during business hours via three contact options with no response. I first contacted the site via the chat feature and no one was available to respond. I then emailed the customer loyalty department for several weeks without response. I called the customer service line and no one answered, so I left a message.

I get continual spam from the company, but no one has responded to the status of my order.

I order a cordless telephone on a Wednesday, after having reviewed several different products and checking on the prices from various stores and the manufacturer before ordering. As the particular item I wanted to purchase wasn't available at all stores, and the fact that I would have to pay shipping charges from the manufacturer and on-line sites that carried the item, I ordered it from SHOP.CA.

Wednesday afternoon, the order was placed and by noon on Friday, the item arrived. It was packaged securely and it works wonderfully.

I would not hesitate to purchase from this on-line company again due to the exceptionally quick delivery and the fact that the product was brand new and it appears to be a site that stands behind what they sell.

I have a lot of love for my homeland of Canada, and Shop.ca is the fastest growing ecommerce site. I used to always buy from Amazon, and they're great, nothing against them, but I wanted to support a local company. So now I buy all the random electronics and appliances I used to get on Amazon on shop.ca instead. Also they have a neat perk that whenever you get a friend to to join their (free) rewards program you get $25, which is pretty nice. I've gotten 3 friends to join so far. I should also say shop.ca has pretty good/friendly customer service. I've never found Amazon's phone number (although I suppose they have one somewhere) but you can call shop.ca at *******722 which I thought was neat. Enjoy!