On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Amazing first experience with Shippn. They helped me buying two very limited edition items in Singapore at an exclusive high end retailer. The service was excellent (thanks to Renuka!) and very fast, everything within a week including shipping form, another continent.
I had a really bad experience with this company. They doubled my shipping cost for no reason and haven't responded to any of my messages. Very unprofessional. I wouldn't recommend using them — there are much better options out there. This company seems like a scam. I'd stay away.
My experience with Shippn was disappointing from start to finish. The host I selected for my shipment, Richard, sent poor-quality photos of my items, failed to notify me that they had arrived damaged, and informed me only after receiving my package that he would be away on vacation for more than a week before shipping it. This delayed my order unnecessarily and could have been avoided had his availability been communicated in advance. When I asked about the excessive cost of shipping, Richard suggested shipping four separate packages even though all four items weighed less than an ounce each. That would have increased shipping costs, a complete contradiction of my concern. I was also charged a mandatory $15 USD insurance fee despite the carrier already providing coverage that exceeded the value of my purchase (approximately $16 AUD). I was not given the option to waive the additional insurance - a clear money grab by Shippn. The most concerning part of my experience came after the transaction. I submitted a factual 2-star review of Richard through Shippn, but it has not appeared on his profile. Instead, I was contacted and asked to provide additional feedback. While I cannot speak to Shippn's overall review moderation practices, my own experience has left me questioning whether the reviews displayed on the platform present a complete picture of customer experiences. This is concerning as many customers select their shipping host based off the reviews presented. Falsely curating reviews is misleading. Overall, I found the service expensive, the communication poor, the host's performance unsatisfactory, and the review process lacking transparency. I would not use Shippn again and would definitely caution loved ones from using it.
I used Shippn to get a package from Germany. They quickly got me set up with someone I could forward my stuff to and they would get it to me. The host messaged me often and kept me up to date from the time the package was in transit to them and then in transit to me! Very quick and easy!
I give shippin a shot and it worked. Finding doujinshi of kingdom hearts is hard and it's even harder to find my favorite ships. I found an artist that did larxene/marluxia doujinshi but they only ship their work in Japan with Shippin I was able to get the comic I always wanted brought to the USA.
Ordered 2 away products that were sold out in the US but Canada had stock so I used shippn for the first time. I insured both packages but spent nearly $600 + for just my train bag alone. When I received the product there was a scratch on the handle that was very noticeable. Disappointed that I cannot return the package due to it not being sold in the US anymore. The shipper sent out blurry images so blurry you cannot see the away writing and due to this they are not holding up their end of the bargain and blaming ME for the scratch. CSR is saying the first picture attached to this email is their determination that there was no scratch on the handle but as you can see you cant even see the away writing on the handle so if cant see that how can you tell if there was a scratch on it. They offered me $40 for my troubles on a $600+ item. I can't even resale it for full price due to the scratch. Wishing I never did this. When using this make sure you get PLENTY OF PICTURES FROM THE SHIPPER BEFORE BEING SHIPPED OUT
I've used shippin for several years an love it. Bart M. Is an amazing host an does a great job. He handles all my packages with the utmost care!
I was really happy with the type of service they provided for me when I bought my item from out of the country, they walk you through every step and always respond ba k I'm a timely matter when I had questions, and the Host in Mexico was really helpful and gave me updates on every single step as he was going through, very happy with this service?
DO NOT RECOMMEND - extremely high & hidden fees. I had to pay over $74 in DHL shipping for a small package (0.5 kg, about 11cm x 12cm x 3cm) and some other fees which resulted in $120+ in costs. In addition, the items I purchased had a discount code, which the shopper/proxy used -- but I wasn't refunded for that discount. Very scammy, would never use again.
Really nice service! Great support from the host and the support! Host was always very helpful and precise in the communication
Amazing service and shipping was fast my host was the best with amazing customer service. I would definitely use Shippin again
Everything was smooth and delivered on time! I was notified about everything about my package. I would use them again
Company provided purchase and delivery of my ordered item very timely. It provided updates regularly at each phase of the purchase right up to the delivery process. Item was delivered in good condition. Enjoyed the shopping experiences.
Good customer support. Many locations around the world. Good hosts with other services like reducing the size of the package so that the shipment becomes cheaper, sending different orders at once, et cetera. Shanize did a great, kind and fast service from Poland.
Las compañías que usan de envío son de gran prestigio pero muy caras y podrían usar servicios postales más ordinarios como los servicios públicos de los países para hacer llegar los paquetes.
Aparte de eso, tienen muy buena atención al cliente y pude conseguir un producto que no enviaban a mi país gracias a la empresa.
I ordered from Australia using service "buy for me". Support, connection is super adequate and fast.
I did not hear about Shippn but I was curious if an app or a website like it might exist. I was very glad to find out about it since I came across an item of value only sold in Germany as a limited edition I could have never bought without Shippn. The only drawback is that the estimation fee for shipping was lower than the actual cost of the shipping since the website did not calculate the insurance of $10 for the high value item at the beginning of the process, but only once the item had arrived at the host's (although it is an option and I could have gone without it). Thank you for the seriousness of the app and the quick handling and delivery of the package! The experience was great, I highly recommend!
As of today, I've successfully completed 5 orders with shippn. These orders have been from very far away places (Australia and South Africa) to the US, and these orders have contained fragile items. I've have great success with the Hosts and with the company and couldn't be more pleased with the service and how it's allowed me to get things that I really want from outside of the US. I especially want to thank Shippn for the Fedex Economy option that has been added to the South Africa to US route. The new option is less expensive for customers that are not in need of their packages within 3-4 business days. If you willing to wait double or triple the priority timing, the savings are impactful. Prior to the implementation of this option, I had decided to place one last order from South Africa, however, now that Shippn has added a lower costs alternative, I can continue to shop the market regularly. To Shippn, thanks so very much for doing the most for your customers!
I'm a collector of a particular brand of product from around the world. Since discovering shippn two months ago, I've been able to shop for my favorite things in new markets such as Australia and South Africa. I've placed three orders with shippn so far, and the fragile and hard to find items have all reached me quickly and in perfect condition. I've worked with two separate hosts on the three orders and both were a pleasure to work with and very responsive.
I wanted to order an item available for shipping only within the UK, and they would not ship to the US. I ordered on Monday, it was delivered to the Shippn host on Wednesday, re-shipped to me on Thursday, and at my house the following Monday. Even transactions occurring entirely within the US can take longer! Great experience.
I bought 20 sweatshirts from Arena which weren't available in Australia, for a team of Australian swimmers. The service was excellent and efficient. I had trouble verifying my Amex via the transaction statement but the support team at Shippn found away to satisfy themselves. The host was efficient and my package moved quickly thru their hands and onto myself with FedEx- all with good tracking. It's recommended and I'd use again.
While on a visit, I had purchased a pair of shoes in Germany and absolutely loved them. I wanted another pair, but the store didn't ship to the USA. I discovered Shippn, and although I was hesitant, I read the reviews of my host and took a chance. I'm so glad I did. The order process was so easy. My host, Marco, was a great communicator and very responsive. Shipping was so reasonable and FAST! Every step of this service was 5 stars. I will be using this service again in the future. Definitely a happy customer.
Shippn is not trustworthy. I ordered their Buy-For-Me for a product cost $241.62. Once they get paid, I then started a conversation with the host. But the host keep saying there is no response from seller for 2 weeks. Then Shippn cancelled the order. The host said he did not get paid for anything, and didn't cost him a penny because he just send email to seller without any reply. However, Shippn refused to refund. I then filed dispute with PayPal Mastercard. To me surprised, Shippn told the credit card company the fund is non-refundable and I have agreed their term-of-service when I order their service. This payment includes the cost of merchant, and shipping. Since they didn't pay anything, they shouldn't keep the money. What a thieve and scammer. Call the number on the website, never got answer.
My first time using this service, bought an item from new zealand to italy and everything went smoothly
Buy for Me service - I ordered two overshirts from Schott-Store in France which doesn't ship out of Europe to the US. Remi Aumer was a great host and very efficient with the ordering and forwarding (via DHL). I would definitely use again, though most retailers do ship to the US
This is the second time I have used Shippn and everything went smoothly with out any issues. This service is great for shopping overseas and especially at a store that wont ship to your country. I highly recommend it and will use their service again.
Discovering SHIPPN was a game-changer for me. It was the key to unlocking access to an item I couldn't find in my country. The website was user-friendly, and the customer support was quick and helpful. For anyone in need of a reliable mail forward service, SHIPPN is your best bet. They don't just ship items; they bring the world to your doorstep. But the highlight was my host's outstanding service. He handled my package with such care that it arrived in perfect condition. He was an embassador of ITS values. Thank You!
I purchased a bag through a reseller website and they attached the invoice of the retail price to the order and so it didn't match my orders invoice for the price I paid.
The host documented that price and Shippn wouldn't accept my invoice since it didn't match.
I had to return the item back to the seller.
Shippn then forced me to provide them with a return label from the seller with screenshots of proof that it's from them and demanded bank transactions to verify I made the purchase.
I purchased this item on January 28th. The host went on a 3 week vacation without giving any notice prior while my designer handbag was in his apartment.
After he returned I had to schedule several attempts for pick up because he was not home.
His communication skills were terribly poor, and aside for the time difference from HK to US, it didn't help the fact that this is his secondary job so he said it's not his first priority.
My emails would get answered every 48 hours if not more.
It's now March 26th. I still have not received my item I ordered 3 months ago.
This was a service that really helped me purchase items from sites abroad
I got fed up asking sellers if they would ship items that I really wanted to Ireland. With the UK and Brexit everything really changed and I could not get any one to ship to Ireland
I looked up everywhere to get my items shipped and Shippn was the only easiest solution. Brilliant service so fast and easy to navigate on the shipping and messages to the hosts that buy your items and send
My item was almost weightless, but I got charged with 3 kg. Plus, the package was not sealed properly, the item inside was almost exposed, the box came with damaged and ripped!
I was a bit hesitant about it at first, but this service is perfect! I wanted to order products from Indonesia and Salsabila (Host from Indonesia) helped me very well from start to finish and provided an update every step of the way. This way I was aware of my orders and received the products in good condition. I will definitely use this again if necessary! Highly recommended and very friendly employees.
I have been using the Shippn services for a while now and the Hosts under Shippn have been the best in providing feedback, support and ensuring the packages are well handled, consolidated and sent on time, arriving on time every time.
Ordered a few items from Daiso Singapore. They didn't ship to the US. Luckily I found Shippn! The provided address worked no issues and they provided updates at every step of the way. I would use this service again!
This was a very quick and efficient service. Communication was great; things were handled professionally. The only this is that the service is a bit costly. Otherwise, all good.
