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Amazing first experience with Shippn. They helped me buying two very limited edition items in Singapore at an exclusive high end retailer. The service was excellent (thanks to Renuka!) and very fast, everything within a week including shipping form, another continent.
I had a really bad experience with this company. They doubled my shipping cost for no reason and haven't responded to any of my messages. Very unprofessional. I wouldn't recommend using them — there are much better options out there. This company seems like a scam. I'd stay away.
My experience with Shippn was disappointing from start to finish. The host I selected for my shipment, Richard, sent poor-quality photos of my items, failed to notify me that they had arrived damaged, and informed me only after receiving my package that he would be away on vacation for more than a week before shipping it. This delayed my order unnecessarily and could have been avoided had his availability been communicated in advance. When I asked about the excessive cost of shipping, Richard suggested shipping four separate packages even though all four items weighed less than an ounce each. That would have increased shipping costs, a complete contradiction of my concern. I was also charged a mandatory $15 USD insurance fee despite the carrier already providing coverage that exceeded the value of my purchase (approximately $16 AUD). I was not given the option to waive the additional insurance - a clear money grab by Shippn. The most concerning part of my experience came after the transaction. I submitted a factual 2-star review of Richard through Shippn, but it has not appeared on his profile. Instead, I was contacted and asked to provide additional feedback. While I cannot speak to Shippn's overall review moderation practices, my own experience has left me questioning whether the reviews displayed on the platform present a complete picture of customer experiences. This is concerning as many customers select their shipping host based off the reviews presented. Falsely curating reviews is misleading. Overall, I found the service expensive, the communication poor, the host's performance unsatisfactory, and the review process lacking transparency. I would not use Shippn again and would definitely caution loved ones from using it.
I used Shippn to get a package from Germany. They quickly got me set up with someone I could forward my stuff to and they would get it to me. The host messaged me often and kept me up to date from the time the package was in transit to them and then in transit to me! Very quick and easy!
I give shippin a shot and it worked. Finding doujinshi of kingdom hearts is hard and it's even harder to find my favorite ships. I found an artist that did larxene/marluxia doujinshi but they only ship their work in Japan with Shippin I was able to get the comic I always wanted brought to the USA.
Ordered 2 away products that were sold out in the US but Canada had stock so I used shippn for the first time. I insured both packages but spent nearly $600 + for just my train bag alone. When I received the product there was a scratch on the handle that was very noticeable. Disappointed that I cannot return the package due to it not being sold in the US anymore. The shipper sent out blurry images so blurry you cannot see the away writing and due to this they are not holding up their end of the bargain and blaming ME for the scratch. CSR is saying the first picture attached to this email is their determination that there was no scratch on the handle but as you can see you cant even see the away writing on the handle so if cant see that how can you tell if there was a scratch on it. They offered me $40 for my troubles on a $600+ item. I can't even resale it for full price due to the scratch. Wishing I never did this. When using this make sure you get PLENTY OF PICTURES FROM THE SHIPPER BEFORE BEING SHIPPED OUT
I've used shippin for several years an love it. Bart M. Is an amazing host an does a great job. He handles all my packages with the utmost care!
I was really happy with the type of service they provided for me when I bought my item from out of the country, they walk you through every step and always respond ba k I'm a timely matter when I had questions, and the Host in Mexico was really helpful and gave me updates on every single step as he was going through, very happy with this service?
DO NOT RECOMMEND - extremely high & hidden fees. I had to pay over $74 in DHL shipping for a small package (0.5 kg, about 11cm x 12cm x 3cm) and some other fees which resulted in $120+ in costs. In addition, the items I purchased had a discount code, which the shopper/proxy used -- but I wasn't refunded for that discount. Very scammy, would never use again.
Really nice service! Great support from the host and the support! Host was always very helpful and precise in the communication
Amazing service and shipping was fast my host was the best with amazing customer service. I would definitely use Shippin again
Everything was smooth and delivered on time! I was notified about everything about my package. I would use them again
Thank you Moe for everything! I value your prompt communication. You did a great job with the packaging. The item arrived in MINT condition! VERY HAPPY!
I just received my first order through Shanize at shippn! The experience was so great I immediately placed a second order with her. Great job! Look forward to receiving my second order THANK YOU!
Friendly hosts, great service, fast shipping and reasonable prices! I recommend this service to anyone who wants to order overseas
Will never use again. The shipper place my item in a plastic bag to ship an item that will crush and tear. Common sense would have used a box instead. I shouldn't have to tell a shipper to use a box to ship a fragile item. Shippin needs to do a better job with explaining that you have to guide the shipper on how to ship your item. Also I don't get how they come up with a shipping price before it gets to DHL. I really think most of that fee is added on buy the shipper to pocket it. How does a light item that was placed in a plastic bag cost $300 to ship. I should have followed my gut and left it with the shipper. Now I'm out 300 bucks for a damaged product. Shippin response was terrible and basically told me at fault for not checking a tab that I did not know exist. Don't waste your money. For the amount of money they charge for shipping you might as well travel to the country to get it and make a vacation out of it. I will NEVER use this service again.
Ordered serveral Items and let it combine for transnational re-shipping. Unfortunately after the third time I used the service the administration intervented the communication with the host so that we couldn't communicate any necessary information regarding the items. Later on after the parcels where pretended they had been forwarded and are in transit, suddenly the parcels where stated as disappeared. After serveral requests for solving the problem, they only returned a fraction of the amount which had been spent in this case. They wrote that now further information can be given to the items and there whereabouts because they pretened they hadn't had any documents regading the items. This seems like a deceitful attitude and process.
The systems on the paltform needs urgent attention for updating it to a currently usable function, which actually should always be kept up to date.
The hosts where always very kind and offered the best services!
Horrific! Do not use this service unless you're prepared to pay more than twice the price for your item. Service is very, very expensive and SLOW! I used the "Buy for me" service on 16 October to purchase Arcteryx trousers on sale for £199 (360 CAD). A day later, still no response and it was the last pair. A few days later Shippn charged £251.56 (300 USD) for the same trousers + £66 (86 USD) handling and shipping. That's £119 for using Shippn so far. I received another email to say that VAT had increased (no further explanation) and needed to pay a further £27.07 (35.12 USD). 13 days later on 29 October DHL contacted me to inform me that I need to pay £102 import duty and tax. This means paying £440.78 for £199 pair of trousers! Shippn will charge you for return shipping should the item be returned (in case of no payment/no response). They also kindly offered to contact DHL to have them dispose of the (£339) item for me.
They keep sending me thank you emails and not providing a contact location. This present is for my son's 8th birthday. I am disabled and have 3 kids. Upset and discouraged would express how I feel.
I got my package a few days later than anticipated. What bothered me though was the host had multiplied the weight of my package by 5. This cost me a lot of money. Maybe the hosts get paid as a function of what they bring in, and is this is how they make extra money doing nothing. Interestingly, my host Mr. Leonardo Ulivieri is a shipping expert.
In a nutshell, happy that I got my package, not happy that I was ripped off by a host with a 5-star rating on the Shippn website. Something's fishy as all their hosts have 5 stars but people like me who have actually used their services cannot comment.
I've used Shippn twice and they did an excellent job! I would surely use them again. Thanks so much to my helpers in Philippines and Japan!
Shippn and their workers performed well. I would highly recommend their services. All systems worked effectively.
Many thanks
Not recommend at all
$#*! communication
High price
Be safe and not use this
They didn't agreed to cancel my order and also send me something I didn't order
Fast turnaround. Easy to use this service. Lots of communication along with way too. Will definitely use Shippn again when I need to order from a site or seller that doesn't deliver to the U.S.
Spedizione non facile tramite piu servizi, ebbene grazie a shippn e al mio host Rick sono riuscito ad avere il mio pacco da oltre oceano
I found an item I wanted that was ONLY available in Canada. What to do!? So I chose to use Shippn, and the experience was great! My items arrived unscathed and very quickly and my host was in continuous communication with me throughout the process. If you have a need like I did I recommend giving them a shot.
FIrst time used, will surely not be the last time! I' am very pleased. Because in Europe I couldn't find the hook anymore.
I wanted so desperately to buy an item from a UK seller who wouldn´t ship to the EU.
Asking Google I find a solution with the Shipp´n service.
As it was my first time and the item was a bit expansive I was really nervous about it.
So I choosed Nick Andrews as a host because he seemed to me the most experienced one with good reviews.
And I am glad I did because I had a really good experience with him, too. He was very responsible answering my questions and kept me always updated what´s going on.
Total time from shipping from the UK-Shop until my parcel arrived to me was 8 days.
Please be aware when ordering from another country which is not EU that you have to pay taxes and maybe additional customs duties (depends on item and value). There will also be an additional fee from the carrier for processing customs for you.
This has absolutely nothing to do with Shipp´n, it will be charged from the carrier you choosed.
You will pay Shipp´n only for transportation fee and insurance.
Unfortunately I read some bad reviews here complaining about the additional costs that could appear. It´s not their fault, you should inform yourself better before taking action!
I really appreciate this service and if I will have to order something sometime in the future from outside the EU again, I would choose the same service and the same host (if still available) with confidence.
Shippn offers fast, reliable service. The hosts are polite and provide excellent communication throughout the whole process. The buy for you feature is a great hassle free option. I am happy with Shippn and plan on using their services in the future.
Once again, this company has exceeded my expectations and I will always use them when I need something bought outside of the United States and sent to me
I would give 10 stars if I could. Let me tell you how amazing this service is. I found a vintage sweater from 2007 in excellent condition for a great price on Kleinanziegen in Berlin, Germany. Since I'm in the US I was unable to build an account and purchase. I found MyGermany.com and used their service but there was no communication for 2 weeks and I reached out and they said the seller was non-responsive. So then I decided to try Shippn.com even though there were mixed reviews which I don't know why because they are great. They made extra effort to reach the seller who was on vacation, picked up the item, and shipped it to me within 2 weeks. Item is in awesome condition and the priced I paid for the concierge buy for me service and shipping to me from Germany was less than the price of a brand new sweater. I have no hesitation in recommending this great company with great customer service. Yes they are legit!
I received the package, it was well kept and packaged. The shipping was fast and arrived soon. Only problem was I had to pay import fees, but that doesn't concern the service itself. So good job.
Item as described, communication was prompt, and shipping was fast. My complaint - I did not receive the 15% discount as stated on the site nor did I receive the 10% discount on the shipping fee as I was informed when I brought this issue to the host's attention.
This process and service is best for collectors who have issues buying items from other countries.I will continue to use Shippn.
I couldn't without the help from the service offered from Shippn. The service they offered in my situation was very niche and the service was carried out with 5 stars. Excellent Hosts and good communication.
Dear Deanne,
We are sorry for the experience you had.
As we discussed with you through the platform, we ship the items in the same package as they arrive from the merchant unless an additional service is requested.
Since all our packages are insured, we advised you to report any damage to the product so that we can quickly open a claim with the shipping company.
As there was no damage to the product itself, only to the package, we still provided a partial refund as compensation.
We sincerely apologize for your experience. We hope our processes have been sufficiently clear as we explained.
Looking forward to seeing you again.
Best regards.