Ship7Reviews 190

Responsive customer service, they fixed my problem easily and they gave me extra 5 USD shipping credit, which is very cool

I like their DDP option to pay customs duties before delivery, which saves me from a lot of trouble with the postal offices. I didn't even know that it is possible paying the customs before shipping out. Great option

Their dashboard is easy and user-friendly and I could add other addresses to my address book more than one with a new update.

I was afraid to work with a package forwarder because I wanted to buy Macbook from the USA, but everything went smooth, and I received my package with no problem. Great service.

Their rates are very good I use their Shop For Me service and need to reach customer service several to change my order I can definitely say their customer service is very friendly.

My package delivered smoothly, and I paid less after they repacked my packages into one box. Excellent service

Free pictures of your packages are one of the best features of Ship7. Seeing the inside of the boxes is very important to be sure before shipping. Satisfied so far.

They offer the lowest shipping rates if you prefer to ship with their postal economy service. I received four packages with Ship7 so far, and I've faced no major issue during covid times. Cheap and reliable company.

My package delivered on 19 January but didn't registered in my mailbox.
I submit a support ticket they replied that the suite number isn't mentioned on the box.
When I checked photo I found the suite number.
I think their staff are looking for any reason to respond the customer question.
The second point is pricing they charged me for 30 lbs so I paid 130$, But actual weight was 6.4 lbs which charges maximum 56$.
If you hear my voice don't try to use this company services it's better to stay away from them.
Their team asked me to provide suite number then they didn't appear.
I think they need some time to review the details about my issue.

UPDATED review upon 2nd purchase, since ship7 tax is the lowest one decided to try once more.
But,,,
So got my package in my mailboxes, and paid for HUGE shipping fees then now are waiting for shipping for me.
But RIGHT NOW as i write this, i could not log in to my account. And i tried making new account with dummy details, it succeeded in being registered and logged in.

I PAID FOR SHIPPING $350 WITH DHL, AND THEY BLOCKED MY ACCOUNT NOW?
It's just in Feb 12, i got contact with support ticket and now i could not login?

If this was not resolved as soon as possible, i'm gonna take further action regarding this. I will also wrote everywhere in social media, site reviews and wherever else. SHIP7.COM STOLE MY ITEM and MONEY!

Initially my package that has surely arrived several days ago to their UK warehouse was not registered in my mailbox and I got no reply for repeated emails for their customer support. Finally I grew desperate and complained here and on Trustpilot and then things started moving, I got an email from the support, they found my package and dispatched it also in due time.
I think their system and processes are lousy as it hasn't happened to me already in the past few years that a webshop / package service would have had such a delay in communication.

The company doesn't inspire any confidence!

My package has been delivered to my address S7-******* at the Delaware Address since 22th of December. The surprise till now nothing been added under mailbox in my account while they promise an update within 3 business days!
No online support available, and also till now no response to my ticket (#*******) which been raised since 27th of December!

The company seems in a huge mess, and I do not believe claiming the receiver of an unexpected number of package considered as an excuse.

I have trusted the company service from the number of positive reviews I saw, but the reality seems different. I feel very disappointed, and I am preparing my self to the worst (probably my package got lost!)

I hope at least online complaints can speed up the response and confirm me with the package!

My experience with them was and is VERY BAD.
Would not touch this company with a barge pole.
My package was lost so I ordered a new one, they charged me about 5 times more postal charges then they should have then after the item had shipped told me the original package was there so I told them to return to sender and now they are threatening to charge me for keeping it with them. Also they cannot be reached are not there on weekends to pick up packages and have a rude customer service via email because no one to talk to.