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Shein is a global online fast-fashion retailer. It utilizes an on-demand business model, providing a vast selection of affordable clothing and accessories. Shein serves customers across numerous countries, primarily targeting younger demographics with its trend-focused offerings.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Shein Reviews Summary
Shein has a rating of 1.8 stars from 4,970 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shein most frequently mention customer service, tracking number and credit card. Shein ranks 1932nd among Women's Clothing sites.
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I made an order have confirmation and they can't find it. I've been all over this Paige and there is no help u can't even talk to some I'll never use this $#*! assigned Temu is better
I place an order never got it and not do a refund. Was told it was with other company call would.com
Hey,
I apologize for this situation, but this is not the SHEIN website. Unfortunately, you have found a fake website representing SHEIN.
If you made any payments, we suggest you report the fraudulent activity directly to your card bank and ask for help in initiating a chargeback as quickly as possible. This is the fastest and safest way to get your money back.
I returned two pieces. They received them. I'm still waiting for the refund. This happened in May 2023.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered an item which was delivered to the wrong location I have yet to get in contact with someone to address this. You can clearly see the location it was delivered to was wrong.
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For any issues, you may contact Customer Service by app.
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I noticed 2 fraudulent charges on my bank card from SHEIN I had never even heard of. I contacted them to get them to look into it. They contact at night via email. Refuse to look into it and tell me it's pretty much my fault or my banks fault. One more reason to only support American Companies
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
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Material is not good.
I have attached 1st pic of kurti which they show online and the original I received I have attched received as 2nd pic. U can see the difference.
I wanted to return, I sent a mail and WhatsApp msg too, but no reply. Very unprofessional and dissatisfying
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Order from SheIn last week and the extra $12.99 for delivery by today, the tracking number says it's at the facility in my city but the agents tell me it's still in transit to be patient... So why pay for quick delivery and it doesn't happen then you should refund me the shipping cost.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have used this company and have spent hundreds of dollars on a weekly basic,and then one of my orders got lost in transits and i order it on August 4,2023 was suppose to arrive between 8/12 to 8/16
All I have been doing is asking for a credit to the wallet so i can spend it with them.
And they keep telling me to wait and track the delivery service.
Then don't want to refund my money for there lost of merchandise.
Not a good company on REFUNDS
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Out of every order something is faulty
Stones missing from shoes and thongs
Buttons or trim from clothing
I have deleted this app as I will not be using SHEIN again
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For any issues, you may contact Customer Service by app.
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Shipping packaging handling great. Buuuut….Omg the chemical odor from the shoes and some of their products was so intense that my whole room got filled with that order and stunk for hours. Now I'm not an expert but no one needs to tell me that that odor doesn't cause cancer or some other conditions. The shoes I bought were for my kids. First time and last time getting anything on Shein. I learned my lesson
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Made in China Crap! CRAP, CRAP AND MORE CRAP.
Ordered earrings. LITERALLY half the size pictured and CHEAP AS ANYTHING!
I ordered clipons. Pierced were send with both ousts broken! DO NOT BUY ANYTHING FROM THIS FAKE CRAP " Company"
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I placed my order since August 5 still haven't not received my order. It saying package been held by logistics in New Jersey. Am going to cancel my order hopefully I get my money back but I'll never shop on shein again
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I didn't receive 5 of my packages and l need my refund for those packages as soon as possible or else l will sue them for all these delays,lm disappointed,l sent in tickets but their system is just way to slow for me...l need refund for the following packages as soon as possible...l didn't see them:
GSHN8D57B0002K0
GSHN8K*******MYST
GSHN8Q57S00MF79
GSHN8157R000JE0
GSHN8057A00NEUW...Shein refund my money for those packages without any delays,it's against the law to do that...l heard a couple people saying they don't refund people's money back but they better refund my money within the next 24 hours because l have receipts and proof and l will sue them
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
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So I brought two dresses, a phone case and a pack of screen protectors for my phone, mind you I recieved my order after the expected date, opened it up - dress was ripped down the side, phone case and screen protectors opened, so I asked for a return form so I could return them and get a refund, and they are refusing to refund me for there faulty opened stuff
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
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As it is well quitr bad for the environment since its still cheap stuff, obviously from china. The costumer service is so bad, the phone number doesnt work and the bot you chat with is also really bad. Though what should you expect with such cheap stuff?
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
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Emailed me that it shipped. Tracking shows delivered. It wasn't. No way to contact their customer service.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
So, Shein is definitely getting over on their customers. When you click in everyday to gain points well I got up to like $6 of points. Everyday somehow my points are disappearing. I'm supposed to be accumulating the points but it seems as if they are taking them.
I ordered 5 bathing suits they never showed. They said for 2 months now will refund what you paid and ship when we have it lol after saying my household signed for it but that couldn't send me that documentation or my money! Don't waste your money or time here!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I had 38 items in my WISHLIST not my CART and SHEIN GO AHEAD AND ACUSE ME OF BUYING THEM AND NOT PAYING. Sure they have really nice items but i will not be tolerate this. They have sent me repeated messages acusing me of buying and not paying. I even sent them a screen shot to prove it and circled my EMPTY cart. I will no longer shop on SHEIN or at SHEIN. This is bulling and I do not appreciate it. (I would give SHEIN 0 stars but that is not an option)!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Bad materials but good on them on time of arrival delivery but change is hard for upcoming companies
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
I apologize for this situation, but this is not the SHEIN site. Unfortunately, you have found a fake website representing SHEIN.
If you have made a payment, we suggest that you report the fraudulent activity directly to your card bank and ask them to help you initiate a chargeback as soon as possible. This is the fastest and safest way to get your money back.
Thank you for your understanding.